HOW TO CREATE A “WOW” EXPERIENCE THAT ENSURES CLIENTS AND REFERRAL PARTNERS ONLY WANT TOWORK WITH YOU. CREATE THE ULTIMATE TEAM
THISSCRIPT ISUSED IF YOUHAVEARATE SHOPPER ORARE LOSINGA LOANTOANONLINE SOURCE. Hello Mr. or Mrs. X. This is
6. Create a training outline or manual.Commit to taking the time to follow a training schedule and be consistent.Block out training time in calendars and have existing teammembers help train new ones. We are in a relationship business.Building and strengthening relationships with our team, our clients, and our referral partners is more important in this market than ever before.You stand out when you have strong relationships and treat people like they are important to your business.People will keep coming back and referring people to a team that connects with them andmakes them feel great. When you have a team that is fully trained in an amazing loan process where things don’t slip through the cracks, they know how to connect with clients and referral partners and exude positive synergy on the team. It will give you more freedom,more peace of mind, andmore mojo to go out there, connect with referral partners, and bringmore business in. Would you like me to help you do the training? Go to www. loanteamtraining.com for more info on our next LIVE “Loan Partner “WOW” Training,” or call me at 928-530-2964 for more info.
SCRIPTS WITH SCOTT
Also, I wanted to point out that Box A on the second page of your loan estimate is really the only box to compare apples to apples between mortgage companies. This is where your lender fees are located. Everything else is going to be a cost of closing your mortgage.We disclose the actual taxes and attorney-related fees to you that we get directly from the attorney. I have seen some lenders lowball these numbers just to make the loan estimate look better, but in reality you will have the fees that I have disclosed to you. I would always rather over prepare you for your closing than under prepare you. Let’s look at the competitor’s fee sheet. Do you mind sharing it with me? If so, I’ll dive right in to see what we can do to beat it. Just let them know you care and will be here for them every step of the way.
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