Oversight and accountability
Board oversight The TTEC Board of Directors oversees the
Accountability for Environmental, Social, and Governance endeavors is everyone’s responsibility at TTEC. We work together to Bring Humanity to Business by embracing the opportunity to better our world. We’re driven to create an atmosphere where our employees thrive, where our clients and their customers access innovative and sustainable services built on a strong foundation of environmental stewardship and social responsibility, and where our stakeholders benefit from sustainable growth and good governance practices.
company’s impact and sustainability initiatives and commitments, as part of its broader governance and risk management responsibilities, by providing advice and guidance on the company’s ESG priorities and strategic roadmap. To ensure effective governance, the Board delegated the oversight of various important aspects of ESG responsibilities to its committees as follows: Nominating and Governance Committee has an overarching responsibility for company governance and for impact and sustainability initiatives at TTEC. It works closely with TTEC leaders directly responsible for ESG priorities and monitors the company’s progress against annual plans. Compensation Committee has oversight responsibilities for TTEC employee-focused initiatives, including the company’s investment in employee development and health and wellness benefits, as well as Diversity, Equity, and Inclusion (DE&I) commitments, pay equity, and equal opportunities. Security and Technology Committee has oversight responsibility for technology resilience and security strategy, data governance initiatives, and global privacy initiatives. Audit Committee has the overall risk management oversight responsibility, including controls over financial reporting and the quality of the company’s disclosures associated with its financial performance and risk mitigation practices.
Corporate responsibility and sustainable growth are important priorities for all of us at TTEC. We are committed to transparency and driving positive change through our environmental, social, and governance initiatives.” —Shelly Swanback, TTEC President ESG Council Chair
ESG oversight
TTEC Board of Directors 1
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ESG Executive Council
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Subject matter expert steering committees
12 TTEC 2023 Impact and Sustainability Report
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