• Impact, Sustainability, and Diversity dashboard: The Diversity Council collaborated with IT and other internal department leads to build a digital hub to capture critical data points related to DE&I, philanthropy, and sustainability to ensure TTEC remains the Employer of Choice. • DE&I global calendar: DE&I is not a seasonal holiday to be celebrated at a designated time of year; at TTEC, advocacy is a yearlong endeavor. We commemorate World Mental Health Day, Breast Cancer Awareness Month, International Transgender Day of Visibility, Women’s Equality Day, Neurodiversity Month, and much more. DE&I is promoted through our monthly TTEC in Action newsletter and on social media channels. We ask our employees to alert us to holidays that are important to them and their cultures so we can celebrate with everyone. • Spectrum , our DE&I group in the Philippines, was active in 2023. More than 700 employees participated in the Metro Manila Pride March and more showed up for the Iloilo Pride March in October. Spectrum partnered with Philippine Financial Inter-industry Pride (PFIP), an NGO that promotes LGBTQ+ inclusion. Its Think Green, Live Green group took part in a waste cleanup project to benefit women-owned small businesses in Las Pinas. Looking ahead, the Diversity Council continues to partner with Management Leadership for Tomorrow with the objective of becoming a designated Black equity-certified employer by 2024.
We drive an inclusive culture because it is the right thing to do, and also because we understand that it is a business imperative to stay competitive for the best talent in the market.” —Ebony Langston, VP, Sales, Healthcare Solutions Chair of TTEC Diversity Council 92% of global employees agree that “People here are treated fairly regardless of their sexual orientation ” 91%
of global employees agree that “People here are treated fairly regardless of their gender ” 90% of global employees agree that “People here are treated fairly regardless of their race ” 88% of global employees agree that “People here are treated fairly regardless of their age ”
Workforce Demographics (U.S. Population)
25
TTEC 2023 Impact and Sustainability Report
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