Supply chain management TTEC respects and protects the rights of those who work for us, directly and through our vendors, and provides appropriate working conditions and fair wages. Forced labor, child labor, and other human trafficking practices have no place in our business. We demand no less from our suppliers who we require to share their practices and align to our values.
• Do you have mechanisms for your workers to raise concerns about their working conditions and other work-related grievances including discrimination?
• Do you have mechanisms in place to evaluate and address the risks of modern slavery and child labor?
• Can you confirm that under no circumstances will you employ workers under the local legal minimum age for work by depriving them of the opportunity to attend school? Our current process is a self-certification approach on suppliers’ commitment to these standards. TTEC’s onboarding process is automated in a third-party risk management solution to include due diligence and onboarding assessments. Our supplier contracts also enforce governing laws to be followed. In addition to self-certification, there are also periodic and scheduled meetings to review KPIs, performance, and contractual obligations with the sourcing supplier and the global procurement team as part of their master service agreement/statement of work requirement.
We take steps to ensure we do not do business with organizations lacking similar standards. We are committed to a zero tolerance policy on modern slavery and take steps to ensure our processes, systems, and training minimize the risk of human rights violations in our business and among those who do business with us.
In 2023, TTEC made our supplier due diligence process more vigorous by requiring our third- party partners to respond/answer/address these critical questions: • Does your company agree to meet all the required labor laws of your country and any applicable local laws and standards specified in the contract? • Can you confirm that your corporate policies support and respect legal and contractual rights of workers, both permanent and casual?
TTEC’s due diligence and onboarding assessments examine: • Anti-bribery and anti-corruption
• Business continuity and disaster recovery • Environmental, Social, Governance (ESG) • Global privacy • General third-party risk management • OFAC sanctions screening • Corruption Perceptions Index (CPI) • Geo location • TINCheck (U.S. only)
Impact sourcing serves as a catalyst for our sustainable growth. We integrate ESG principles in our supply chain operations to ensure purpose driven sourcing.” —Burce Anderson, VP, Global Procurement
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TTEC 2023 Impact and Sustainability Report
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