stakeholders, such as TTEC’s global information security teams, legal, and the Disclosure Committee among others to review, evaluate impact, and report any cybersecurity incidents that meet the materiality threshold established by the SEC rules through timely 8K filings and necessary updates.
Vulnerability assessments are performed annually and TTEC has multiple third-party audits and certifications for security. We are considering a third party audit/certification for privacy. All of our operations are covered by a security management system certified by the ISO 27001 standard. Data security and privacy support Our systems are monitored 24/7 for security integrity, data movement, and threat protections, including a 24/7 Security Operations Center (SOC). Our team also oversees commercial and public sector compliance. We have earned and maintain these certifications listed in the chart below. Data privacy training As part of TTEC’s mandatory annual compliance training, employees learn how to identify what constitutes personal and confidential information and how such data is to be handled so that individual data privacy rights are safeguarded.
TTEC’s commitment to privacy is unwavering. We continuously monitor the evolving privacy regulations around the globe and work very hard to ensure the protection of privacy rights for our employees, clients, and their customers.” —Shannon Brennan, Chief Privacy Officer
Industry certifications
HEALTHCARE
GENERAL
CREDIT CARD
DATA PRIVACY
ISO 27001:2013
SOC 1 Type II & SOC 2 Type II Certified
FEDERAL GOVERNMENT
IL4
Moderate
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TTEC 2023 Impact and Sustainability Report
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