4. Metrics and targets Climate-related metrics
Processes for managing climate-related risks
In 2018, TTEC conducted a materiality assessment, which was updated in 2023 with the assistance of a third-party consultancy. As part of developing our ESG program, we have identified key environmental focus areas. These include understanding and addressing our: 1. Carbon emissions 2. Energy usage and management 3. Overall environmental impact to strategize reduction efforts Given this, we've increased our focus on climate- related risks and incorporated it into our normal risk management processes, at both the local and corporate levels. Integrating into overall risk management Executive officers are responsible for day-to-day management of risk at TTEC. Meanwhile, the Board oversees and monitors: • Enterprise risk management (ERM) • Regulatory compliance • ESG initiatives (including some climate-related risks) • Technology resilience and cybersecurity • Business continuity • Financial disclosure practices This oversight occurs as part of ongoing review of the company’s strategy, business plans, risk management, and financial reporting programs. (TTEC Proxy 2023)
In 2023, TTEC conducted its inaugural greenhouse gas (GHG) inventory. With this information, TTEC will better understand its environmental impact to inform its overall business strategy and outlook as it relates to climate-related risks and opportunities. Greenhouse gas emissions Refer to FY2023 TTEC Environmental Metrics – page 58 Targets In 2023, TTEC conducted its inaugural greenhouse gas (GHG) inventory. While we intend to establish targets in the future to manage climate-related risks and underscore our dedication to addressing climate change, we firmly believe it's crucial to first establish a solid baseline before setting reduction targets, ensuring we have comprehensive data to inform our decisions.
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TTEC 2023 Impact and Sustainability Report
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