SASB Standards Index Environmental footprint of hardware infrastructure SASB code Report sections
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TC-SI-130a.1 (1) Total energy consumed, (2) percentage grid electricity, and (3) percentage renewable TC-SI-130a.2 (1) Total water withdrawn, (2) total water consumed; percentage of each in regions with High or Extremely High Baseline Water Stress
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2023 Impact and Sustainability Report - Environmental - TTEC’s impact on the environment
As a customer experience as a service (CXaaS) technology Company, we do not have a water intensive footprint. Our water utilization is minimal, and we do not believe that our operations have a significant impact on water conservation areas as designated by national/international government bodies or NGOs. Therefore, we have not conducted a water stress analysis. TTEC integrates environmental considerations into all strategic planning decisions, prioritizing small carbon footprint and resource preservation as we consider strategic business alternatives. We substantially rely on third-party vendors for data center management and therefore do not directly participate in data center planning activities.
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TC-SI-130a.3 Discussion of the integration of environmental considerations into strategic planning for data center needs
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Data privacy and freedom of expression SASB code
Report sections
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TC-SI-220a.1 Description of policies and practices relating to targeted advertising and user privacy TC-SI-220a.2 Number of users whose information is used for secondary purposes TC-SI-220a.3 Total amount of monetary losses as a result of legal proceedings associated with user privacy
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2023 Impact and Sustainability Report - Governance - Data privacy and security https://www.ttec.com/privacy-policy
TTEC does not collect user information for secondary purposes.
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In 2023, TTEC settled several unauthorized data disclosure lawsuits related to a previously disclosed 2021 cybersecurity incident for $2.5 million in the aggregate. Although no evidence of harm has been demonstrated by those whose data may have been impacted in the 2021 incident, TTEC settled the matter to close it out. Following the incident, TTEC implemented many enhancements to its cybersecurity protocols to mitigate similar future cybersecurity exposure. For additional information about the 2021 cybersecurity incident and how TTEC protects its technology environment from cybersecurity threats, please refer to our 2023 Annual Report on Form 10-K , Item 1A Risk Factors. Cyberattacks, cyber fraud, or unauthorized data access could harm us or our clients and result in liability, and could adversely affect our business and results of operations; Item 1C Cybersecurity.
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TC-SI-220a.4 (1) Number of law enforcement requests for user information, (2) number of users whose information was requested, and (3) percentage resulting in disclosure TC-SI-220a.5 List of countries where core products or services are subject to government-required monitoring, blocking, content filtering, or censoring
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(1) TTEC had zero requests for user information. (2) No users’ information was requested. (3) TTEC had zero requests resulting in disclosure.
TTEC does not provide services in countries where such services are subject to government-required monitoring, blocking, content filtering or censoring.
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66 TTEC 2023 Impact and Sustainability Report
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