Data security SASB code
Report sections
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TC-SI-230a.1 (1) Number of data breaches (1) In 2023, TTEC discovered what it believes to be an isolated wage arbitrage scheme where a few employees who worked from home held multiple jobs, used non-employees to perform their work, and shared wages. The investigation did not uncover evidence that unauthorized access to customer data by non- employees resulted in harm, as the goal of the scheme appeared to be access to wages and not misuse of data. In response to the incident, TTEC implemented enhanced employee identification and geolocation measures to monitor identity and work location for employees who work from home, and to expedite detection and mitigation of potential other schemes in the future. For more information, please refer to our 2023 Annual Report on Form 10-K , Item 1A Risk Factors. Services delivered by employees working from home represent a large portion of our delivery for some of our clients and this operating model may subject us to new untested risks which we cannot always mitigate. N/A
TC-SI-230a.2 Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards
46-47
2023 Impact and Sustainability Report - Governance - Data privacy and security https://www.ttec.com/privacy-policy
Recruiting and managing a global, diverse, and skilled workforce SASB code Report sections
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TC-SI-330a.1 Percentage of employees who require a work visa
N/A
In 2023, only 0.21% of our employee population required a work visa, which constitutes a de minimis percentage, and we do not consider it a significant risk. 2023 Impact and Sustainability Report - Social - Employee Engagement 2023 Impact and Sustainability Report - Social - Diversity, Equity, and Inclusion
TC-SI-330a.2 Employee engagement as a percentage TC-SI-330a.3 Percentage of (1) gender and (2) diversity group representation for (a) executive management, (b) non-executive management, (c) technical employees, and (d) all other employees
20
25
Intellectual property protection and competitive behavior SASB code Report sections
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TC-SI-520a.1 Total amount of monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations
TTEC did not experience monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations.
N/A
Managing systemic risks from technology disruptions SASB code Report sections
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TC-SI-550a.1 Number of (1) performance issues and (2) service disruptions; (3) total customer downtime TC-SI-550a.2 Description of business continuity risks related to disruptions of operations
In 2023, TTEC did not experience any major performance issues nor service disruptions as defined by this SASB standard. On average, TTEC services had 99.6% uptime during the relevant period. 2023 Impact and Sustainability Report - Governance - Business continuity and disaster recovery
N/A
50-51
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TTEC 2023 Impact and Sustainability Report
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