CASE STUDY FORTNUM & MASON
Fortnum & Mason is one of Britain's most iconic retailers – a London institution since 1707, celebrated for its gourmet grocery and its unwavering commitment to quality. When the store embarked on a new Food and Drink Experience on its third floor, the challenge was clear: integrate a modern heating and cooling solution that could meet tight programme deadlines without compromising the store's historic character.
The original specification had been written around another manufacturer's product, but lead times made delivery within programme impossible. Biddle was brought in as the solution.
HEATING & VENTILATION SOLUTIONS
SOLUTION
The Comfort Circle Cassette Unit was selected — but this was no standard installation. Rather than being concealed within a suspended ceiling grid, the units were installed exposed to view, in keeping with the floor's industrial aesthetic: appearance was therefore critical. The units, including their discharge grilles, were finished in RAL7042 sateen gloss — a colour chosen specifically to complement Fortnum & Mason's heritage palette — and delivered ready for installation with plug and play functionality. The units feature an integrated week timer for automatic on/off scheduling, 0–10V terminals for BMS connectivity, and seamless integration with Fortnum & Mason's building management system.
Biddle's heating and ventilation solutions maintain a consistent, comfortable temperature throughout the retail environment. Designed to work with modern low-temperature systems including heat pumps, they deliver efficient, even heat distribution while freeing up valuable wall and floor space for retail use.
BENEFITS
VARIANTS
Even heat distribution at customer level Compatible with low water temperature systems and heat pumps Wall and floor space preserved for retail use Low noise levels — unobtrusive in customer-facing environments
Biddle offers two heating and ventilation solutions designed specifically for the demands of the retail environment. The Comfort Circle Cassette fits within a standard 600×600mm ceiling grid, delivering uniform heating and cooling across the shopfloor from a single unit. The NOZ2 multi-directional air heater is designed with six individually adjustable nozzles to direct warm air precisely where it is needed, while active destratification pulls warm air back down from ceiling level.
RESULT
Fortnum & Mason's new Food and Drink Experience opened on programme, fitted with bespoke Comfort Circle Cassette Units, finished to the store's exacting aesthetic standards: on-time delivery, custom finish, seamless BMS integration.
RETAIL | HEATING AND VENTILATION
RETAIL | HEATING AND VENTILATION
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