Surrey Registration Service Bereavement Guide

Surrey Registration Service BEREAVEMENT GUIDE www.surreycc.gov.uk/registration

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BEREAVEMENT GUIDE 2

Introduction When someone dies, there are many decisions and arrangements to be made. Unfortunately, these decisions and arrangements are required at a time of great personal distress and sadness. Coping with bereavement is something that we will all experience at some point in our lives. Different people react in very different ways and it is common to feel a whole variety of emotions, which can be unnerving and at times overwhelming. Nothing can really prepare you for when you lose someone close to you and it is important to remember that you should allow yourself time to react to grief in the way that is best for you. The Surrey Registration Service realises the difficulties you face at this time and we endeavour to provide a sympathetic, helpful and considerate service to you. The following pages are intended to offer you help and guidance about some of the things that you need to do from the moment a bereavement occurs, as well as providing details of groups and contacts that may assist you over the next few days and weeks. Please note that the information included on these pages give general guidance only and should not be treated as a complete and authoritative statement of the law. This publication will be in use from 2021 to 2022 and the information included was correct at the time of going to press.

Contents Probate, property and possessions (their estate) What to do after you have registered the death - Registration Documents

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- Certificates Tell Us Once

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Organising the Funeral 7 Children’s Funeral Fund for England 8 Letting Organisations Know 9 The Death Notification Service for 10 Financial Institutions Checklist 12 Help and support for you 14 Cruse Bereavement Care 15 Surrey Contacts 16

“guidance, support and reassurance”

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Probate, property and possessions (their estate)

When someone dies, somebody must organise his or her estate. This person is known as the personal representative (also known as the executor if they are named as such in the will). It is important to find out if the deceased left a will, and if so, who the executor is. The will says what should happen to the deceased’s money, property and possessions (known as the estate). The personal representative is responsible for paying all the deceased’s debts, taxes and expenses. They make the payments from the estate, not from their own income or savings. Only when these duties are finished, can the personal representative share out to the people entitled to it, the rest of the estate. Please note: if a person has power of attorney for someone, this ends at the time of death. If you are the personal representative, you may have to apply for probate. The Probate office will give you a “Grant of Probate” if the deceased left a will, or grant “Letters of Administration” if there is no will. You can download the forms with notes and guidance on what you need to do from the inheritance tax and probate process section of the HM Revenues and Customs website, www.gov.uk/ wills-probate-inheritance. You can now access Probate Records to obtain a copy Will or Grant at www.gov.uk/search-will-probate.

Winchester is the nearest District Probate Registry to Surrey. It is open to the public from Monday to Friday between 9:30am and 4:00pm with appointments offered between 10:00am and 3:30pm, depending on demand. Other offices can be found by using a search browser. The Winchester District Probate Office is located at: 1 st Floor Winchester Hampshire SO23 9EL Telephone: 01962 814100 Website: www.courttribunalfinder.service.gov.uk/courts/ winchester-district-probate-registry For more information or assistance, the HMRC Probate and Inheritance Tax Helpline number is 0300 123 1072. Southside Offices The Law Courts Additional information can be found by visiting the Wills, probate and inheritance information at www.gov.uk/wills-probate-inheritance. If you have any difficulty in dealing with the deceased’s estate or guardianship of their children, you should get advice from a solicitor or the Citizens Advice Bureau as soon as possible. You may already have a solicitor your family uses. If not, ask friends and family if they can recommend one. When you contact them, remember to ask about their fees and charges.

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What to do after you have registered the death Registration Documents

If you discover an error on the certificates: A death registration is a legal document and therefore it is important that it is accurate. During the registration the Registrar will have clearly read back the information you have provided. Errors discovered after registration may have to be corrected. This could cause delays to funeral arrangements and processing of the deceased’s estate. There will be a statutory fee of £75 – £90 for all correction considerations. In addition to the correction fee, you will be charged for certificates. Please contact Surrey Registration Service on 0300 200 1002 (or Textphone (via Text Relay): 18001 0300 200 1002 if you have any correction enquiries.

Once you have completed the registration, the Registrar will: • Issue a green form (called a form 9) to arrange the funeral (unless the coroner has already issued one). • Report the deceased’s death to the Council Tax Office. Certificates You will also be able to purchase any number of death certificates from the Registrar. You can pay for certificates by debit/credit card. You will need these certificates to deal with the deceased’s finances, for example, banks and insurance companies will probably need a death certificate to allow you to close and access accounts and funds. Most organisations will ask you to send an original certificate to them and will not accept a photocopy. Please note that you must request that the certificate is returned to you after they have processed it, otherwise it may be destroyed. Please also see page 10. If you later decide that you need additional copies of the death certificate, you can purchase more at www.surreycc.gov.uk/ registration.

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Tell Us Once The Surrey Registration Service and local authorities across Surrey offer this free, national service which we hope will make things easier for you. Tell Us Once allows you to tell multiple government agencies about a death, all at once. At your death registration appointment, the registrar will give you a unique reference number, allowing you to notify organisations that participate in the service. Your unique reference number will only be valid for a limited time. Please refer to the Tell Us Once document issued by the Registrar. You can notify organisations either in one phone call or by visiting https://www.gov.uk/after-a-death/organisations-you-need-to- contact-and-tell-us-once The Tell Us Once service is determined by the usual address of the deceased. Not all local borough or district councils offer Tell Us Once. Organisations that currently participate in the Tell Use Once Service include: Local Councils • Housing Benefit Office • Council Tax Payments and Benefits Office • Council Housing • Libraries

Identity and Passport Service • Passport Cancellation Driver and Vehicle Licensing Agency • Driving Licence Cancellation Department for Work and Pensions • Pension, Disability and Carers Service • Jobcentre Plus • Overseas Health Team Ministry of Defence, Service Personnel and Veterans Agency • War Pensions Scheme HM Revenue and Customs • Child Benefit • Universal Credit • Personal Taxation After you have completed the second part of the Tell Us Once Service, the departments that you have notified may contact you separately to confirm that the relevant processing has been completed. If you have not heard from a department within 28 days, you may contact the Tell Us Once telephone service who will follow it up on your behalf. Due to the secure nature in which your information is treated, the register office will not be informed of any correspondence between you and the department – it is a one-way process. We are unable to contact them for you. All the information you give is treated securely. The organisations that you notify will use it to update their records, but only as the law allows.

• Blue Badges • Adult Services • Children’s Services • Collection of payments for Council Services • Electoral Services

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Organising the Funeral Funerals can be expensive so remember to check where the money to pay for the costs will come from before making any arrangements. The deceased may have a pre-paid funeral plan. However, if the deceased does not have enough money in their estate to cover the cost of the arrangements, the person who organises the funeral will have to pay. If you are the one paying for the funeral and already getting certain social security benefits, you may also be able to get a payment from the Social Fund to help with the costs (please telephone the Jobcentre Plus Helpline on 0800 055 6688 for advice, visit the death and bereavement section of www.gov.uk). Friends, family, clergy or your doctor may be able to suggest local funeral directors with a good reputation for you to use. If not, most local firms are listed on www.yell.com. Remember, their charges can vary considerably, and you may want to contact or visit more than one firm. Most funeral directors choose to join one of two trade associations, but funeral directors do not have to be regulated to provide a service, so you may wish to check this first. Both trade associations have codes of practice and funeral directors who are members must provide you with a price list when you ask and will not increase any costs quoted to you without your permission.

National Association of Funeral Directors Tel: 0121 711 1343 www.nafd.org.uk National Society of Allied & Independent Funeral Directors Tel: 0345 230 6777 www.saif.org.uk Arranging the funeral yourself If it is preferred, the entire funeral can be handled by the bereaved family. Such a funeral is sometimes called a ‘personalised’, ‘independent’ or ‘family only’ funeral. There are various steps to take after you lose a loved one, see what to do after someone dies on gov.uk for guidance. Council cemeteries and crematoriums in Surrey are run by the district and borough councils. They may also be able to give you advice on alternative funeral arrangements or you may also find the Good Funeral Guide website useful when planning a funeral. Paying for a funeral If you are on a low income and need help to pay for a funeral you are arranging, you may be able to get a funeral payment. How much you get depends on your circumstances and if you qualify. Please visit the gov.uk website.

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Children’s Funeral Fund for England The Children’s Funeral Fund for England (CFF) was implemented on 23 rd July 2019. Under the CFF arrangements, the fees charged for the cremation or burial of a child under the age of 18 or a still-born child will be free to parents at the point of need and will be claimed by burial and cremation authorities directly from the CFF. The scheme will also cover the price of a coffin, shroud or casket up to £300 as well as some funeral expenses. These expenses will be claimed by the funeral director but can also be claimed by the bereaved family where they choose not to use the services of a funeral director. For further information, please go to: www.gov.uk/child-funeral-costs Email: cff@gov.sscl.com Freephone: 0808 196 1759

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Letting Organisations Know When you manage the affairs of someone who has died, you will need to correspond with a lot of organisations. People have different circumstances and the organisations you need to contact will vary. We have listed some of the main organisations you may need to contact. But please remember, if you have used the Tell Us Once service you will have already notified some of the following departments – in these cases, you do not need to contact them again yourself. It is very useful to have information about the person that has died available when contacting any company or association. This will make the task of completing any forms or documents much easier. Details of the deceased that will be most useful to know include: • Date and place of birth • Date and place of death • Spouse / Civil Partner’s full name, date of birth and occupation • Date of marriage or civil partnership (if appropriate) • National Insurance Number • NHS Number

• Contact the deceased’s personal pension provider, if a policy was in place. • Contact a Jobcentre Plus or Social Security Office if benefit was in payment, for example, Universal Credit, Child Benefit, Attendance Allowance. (Please telephone 0800 169 0310 for advice, or visit www.gov.uk). • Contact Her Majesty’s Revenue and Customs, if tax credits were in payment (Working Tax or Child Tax Credits). You can telephone 0345 300 3900 or visit www.hmrc.gov.uk.

• Child Benefit Number (if appropriate) • Tax Reference Number (if appropriate) Pensions / Benefits / Tax Credits

• Contact the Department of Work and Pensions to ensure any state pension payments are stopped. You can telephone them on 0800 731 0469 or visit www.gov.uk. • Contact the deceased’s employer or current occupational pension provider as they will advise if the deceased’s occupational pension can be passed to another family member or surviving civil partner.

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The Death Notification Service for Financial Institutions The Death Notification Service has been created to allow you to notify of a person’s death to a number of banks and building societies (financial institutions) at the same time. Their aim is to make the process quick and easy for you to inform them at a time that suits you. Please visit www.deathnotificationservice.co.uk Note: This service is separate from the Tell Us Once service which notifies Government departments only. Health Services • Tell the deceased’s doctor and any other health service provider they may have used, such as local hospital, dentist and chiropodist. • Return any equipment the deceased may have borrowed from a hospital, clinic or Social Services. • Cancel any services received from Social Services, such as meals-on-wheels, transport or care assistants. Money There are several financial organisations that may need to be informed. These organisations will request to see a copy of the death certificate and include: • The Inland Revenue as there may be an income tax refund due (visit www.hmrc.gov.uk or call 0300 123 1072).

• Banks, Building Societies, credit card companies, insurers, Post Office savings, premium bonds, stocks and shares. • The HM Revenues and Customs Deceased Estates Helpline is 0300 123 1072 or you can visit www.hmrc.gov.uk to get advice and information on all tax matters relating to an estate. Houses and Household Bills • Ask the Post Office to redirect the deceased’s mail or you can register yourself online by visiting www.royalmail.com. • Use the Bereavement Register to stop unwanted junk mail or directmailingsarrivingat thedeceased’shomeaddress–please call 020 7089 6403 or visit www.thebereavementregister.org. uk to apply for this service. • The Registration Service will notify the Council Tax Department of a person’s death. However, you may wish to contact them directly to discuss any outstanding monies owed, refunds or reductions in Council Tax Charges. • Depending on the deceased’s circumstances, you may need to speak to a council housing department, housing association, mortgage company or private landlord. • Tell the deceased’s gas, electric, water and telephone provider. • Cancel any deliveries of heating oil. • Inform the insurance company that provides the household insurance. • Update HM Land Registry information if the deceased was a joint or sole owner of a property by visiting www.gov.uk/ update-property-records-someone-dies.

BEREAVEMENT GUIDE 10

Transport and Travel • Tell the car insurance company. Please note that anyone who is a named driver on the deceased’s car insurance will no longer be insured to drive the vehicle. • Return the deceased’s driving licence to the Driver and Vehicle Licensing Agency (DVLA) – please see the Death and Bereavement section on www.gov.uk or call 0300 083 0090 for further details of what you need to do. • Return the deceased’s car registration documents to the DVLA to allow the change of ownership to be recorded. • Return any Surrey free bus pass to Surrey County Council. For further information please email freebuspass@surreycc.gov. uk or call 0300 200 1002. • Cancel or return any travel passes or season tickets. Claim any refunds due. • Return the deceased’s passport to the Identity and Passport Service – please cut off the top right-hand corner of the passport’s front cover to invalidate it. You need to complete an additional form when returning the document – please call the Passport Adviceline on 0300 222 0000 for a copy or visit the passport section of www.gov.uk. • Return any disabled parking permit to Surrey County Council. Please call 0300 200 1003 for more information or visit the website www.surreycc.gov.uk/roadsandtransport.

Personal Items • Return any library books and cancel membership – Surrey Libraries can be contacted on 0300 200 1001 or via www. surreycc.gov.uk/libraries. • Send back any membership cards to clubs or associations and claim any refunds that may be due.

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Checklist Below is a checklist of useful organisations that you may need to contact. You must close accounts, cancel or change insurance details, subscriptions, agreements, payments or direct debits. It is useful to have reference numbers, date of birth/death and address information about the deceased when you contact any company or association. If you have used the ‘Tell Us Once’ Service, some of the following will already have been done for you and you will not need to contact them again. What to do first • Notify the family doctor • Find the Will – the deceased person’s solicitor may have a copy • Begin funeral arrangements – remember to check the Will for any special requests If there is a will • Contact the executor (usually nominated in the Will to sort out the deceased’s estate) – to enable them to start the process of obtaining probate If there is no will • Decide who will apply to sort out the deceased’s estate • Contact the Probate Registry to apply for ‘letters of administration’

Who else to contact • Employer • School • Solicitor/accountant • HM Passport Office – to cancel passport

• DVLA – to cancel driving licence and to return car registration documents if a change of ownership becomes necessary Government and Local Council departments • State Pension • Universal Credit • Council or Social Housing • Housing Benefit • Council Tax • Council Tax Benefit • Attendance Allowance • Carer’s Allowance • Blue Badge Parking Permit • Personal Independent Payment • HM Land Registry • Child Benefit • Library Services • Electoral Services • Adult Social Care (for example, if a specific care package was in place) • Children’s Social Care • Owed Payments To Council (eg. assisted bin collection, allotment fees, music tuition etc) • Bereavement Benefit

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Financial Organisations • General insurance companies – contents, car, travel, medical etc • If the deceased was first named on an insurance policy, make contact as early as possible to check that the insurance will continue • HM Revenues and Customs – personal taxation, national insurance etc • Rental, hire purchase or loan agreements • Personal Pension provider • Occupational Pension provider • Life insurance companies • Banks and building societies, post office savings • Premium Bonds, Stocks and Shares companies • Mortgage provider • Credit card providers/store cards Utilities and household contacts • Landlord or local authority if the deceased rented a property • Any private organisation/agency providing home care • Utility companies • Royal Mail, if post needs re-directing • TV / Internet / Satellite / Cable companies Other considerations • Bereavement Register and Deceased Preference Service • Cancel memberships of clubs, trade unions, associations with seasonal membership • Cancel any local services, such as meals on wheels or transport • Return any travel passes / season tickets and claim any refund due • Return any Surrey free bus pass to Surrey County Council • Church / regular place of worship • Social groups to which the deceased belonged • Dentist and any other medical providers the deceased used eg. local hospital, chiropodist • Return any equipment the deceased may have borrowed from a hospital, clinic or social care services • Return any library books to the local library • Creditors – anyone to whom the deceased owed money • Debtors – anyone who owed the deceased money Benefits and financial help You may be able to claim certain benefits and one-off payments if you lived with or were dependent on the deceased. Time limits apply, so contact your nearest Jobcentre Plus office as soon as possible to find out. • Contact Jobcentre Plus • Check your current benefits and tax credits

Making a new Will • Surviving relatives and friends of the deceased may need to make a new Will. It’s important to ask a solicitor about this.

Bereavement – counselling and support

• If you or someone you know needs counselling or support, ask your family doctor or contact an organisation such as Cruse Bereavement Care.

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Help and support for you

When someone in your family dies, as well as distress, it can cause money problems. This may only be for a short time, while you wait for their estate to be distributed, or you may need long-term help. There are many types of assistance available, which depend entirely on your individual circumstances and will be subject to assessment prior to confirmation. These include: • Bereavement benefits (Bereavement payment, Widowed Parent’s Allowance, Bereavement Allowance) • Increased State Pension Payments • Univeral Credit • Tax Credits • Housing Benefit • Council Tax Benefit • Personal Independent Payment (PIP) • Carers Allowance • Age-related payments such as Winter Fuel Payment and Attendance Allowance • Social Fund payments • Support for dental treatment, prescription charges, eyesight tests and other NHS costs

To find out if you are entitled to any of these payments and for further information, please contact your local Jobcentre Plus office or Citizens Advice office. Detailed information can also be found in the benefits section of the www.gov.uk website. The Pensions Advisory Service 0800 011 3797 The National Careline 0800 0699 784 State Pension Tele-claims – 0800 731 7898 Age UK Surrey – 01483 503 414

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Cruse Bereavement Care Coping with bereavement

Bereavement will be the most distressing experience we will ever face. Grief is what we feel when somebody we are close to dies. Everyone experiences grief differently and there is no ‘normal’ or ‘right’ way to grieve. Cruse is a national charity that provides advice, information and support to anyone who has been bereaved (children, young people and adults), whenever or however the death occurred. The service is provided by trained experienced volunteers and is confidential and free. Cruse offers: • Someone to talk to one-to-one if preferred, face-to-face or on the telephone. • Groups – many bereaved people find it helpful to talk to others in similar circumstances. • Education and information about many aspects of bereavement using publications and other sources of help and support. • Face-to-face support for children and young people. National Helpline: 0808 808 1677 Email: helpline@cruse.org.uk Cruse website: www.cruse.org.uk Cruse young people’s Helpline: 0808 808 1677 Website www.Hopeagain.org.uk

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Surrey County Council Contacts • Telephone: 0300 200 1002 (9am to 5pm, Monday to Friday, excluding bank holidays) • Email: contact.centre@surreycc.gov.uk • Textphone (via Text Relay): 18001 0300 200 1002 • SMS: 07860 053 465 • Minicom: 020 8541 9698 Library Service – 0300 200 1001 Adult social care – 0300 470 9100 Concessionary fares and bus passes – 0300 200 1002 www.surreycc.gov.uk Surrey Borough and District Councils Elmbridge Borough Council Civic Centre, High Street, Esher, Surrey KT10 9SD. Tel: 01372 474474 www.elmbridge.gov.uk Epsom and Ewell Borough Council Town Hall, The Parade, Epsom, Surrey KT18 5BY. Tel: 01372 732 000 www.epsom-ewell.gov.uk Guildford Borough Council Millmead House, Millmead, Guildford, Surrey GU2 4BB. Tel: 01483 505 050 www.guildford.gov.uk

Mole Valley District Council Pippbrook, Dorking, Surrey RH4 1SJ. Tel: 01306 885 001 www.molevalley.gov.uk Reigate & Banstead Borough Council Reigate Town Hall, Castlefield Road, Reigate, Surrey RH2 0SH. Tel: 01737 276 000 www.reigate-banstead.gov.uk Runnymede Borough Council Runnymede Civic Centre, Station Road, Addlestone, Surrey KT5 2AH. Tel: 01932 838 383 www.runnymede.gov.uk Spelthorne Borough Council Council Offices, Knowle Green, Staines upon Thames TW18 1XB. Tel: 01784 451 499 www.spelthorne.gov.uk Surrey Heath Borough Council Surrey Heath House, Knoll Road, Camberley, Surrey GU15 3HD. Tel: 01276 707 100 www.surreyheath.gov.uk Tandridge District Council

Station Road East, Oxted, Surrey RH8 0BT. Tel: 01883 722 000 www.tandridge.gov.uk Waverley Borough Council

The Burys, Godalming, Surrey GU7 1HR. Tel: 01483 523 333 www.waverley.gov.uk Woking Borough Council Civic Offices, Gloucester Square, Woking, Surrey GU21 6YL. Tel: 01483 755 855 www.woking.gov.uk

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Surrey Jobcentre Plus Jobcentre Plus can be contacted on 0800 169 0190 or visit www.gov.uk for more information on the services they provide. National Contacts Age UK Surrey Rex House, William Road, Guildford, Surrey GU1 4QZ. Tel: 01483 503 414 www.ageuk.org.uk The Compassionate Friends – Supporting bereaved parents and their families 14 New King’s Street, Deptford, London SE8 3HS. Tel: 0345 123 2304 www.tcf.org.uk The Foundation for the Study of Infant Deaths (Cot Death Research and Support) 11 Belgrave Road, London SW1V 1RB. Tel: 0808 802 6868 www.lullabytrust.org.uk Lasting Post – assistance for those who have been recently bereaved www.lastingpost.com London Friend – Lesbian, Gay, Bisexual and Transgender Bereavement Helpline 86 Caledonian Road, Kings Cross, London N1 9DN. Tel: 0300 330 0630

Organ Donation Tel: 0300 123 2323. Organ donation in England now follows an ‘opt out’ system. You may also hear it referred to as ‘Max and Keira’s Law’. This means that all adults in England will be considered to have agreed to be an organ donor when they die unless they have recorded a decision not to donate or are in one of the excluded groups. You still have a choice if you want to be an organ donor or not when you die. www.organdonation.nhs.uk Roadpeace 3 rd Floor, 3Space International House, 6 Canterbury Crescent, Brixton, London SW9 7QD.

Tel: 0845 450 0355 www.roadpeace.org Samaritans

UK Support Line: 116 123 https://www.samaritans.org/ SSAFA Forces Help – Soldiers, Sailors, Airmen and Families Association 4 St Dunstan’s Hill, London EC3R 8AD.

Tel: 0800 731 4880 www.ssafa.org.uk The Stillbirth and Neonatal Death Society (SANDS) Victoria Charity Office, 11 Belgrave Road, London SW1V 1RB. Helpline: 0808 164 3332 www.sands.org.uk Terence Higgins Trust Helpline Tel: 0808 802 1221 www.tht.org.uk

www.londonfriend.org.uk Miscarriage Association 17 Wentworth Terrace, Wakefield WF1 3QW. Tel: 01924 200 799 www.miscarriageassociation.org.uk

National Association of Victim Support – South-East Region c/o Lewes Crown Court Centre, The Law Courts, High Street, Lewes BN7 1YB. Tel: 0808 1689111 www.victimsupport.org.uk National Death Centre – with listings of natural burial grounds Tel: 01962 712690

The War Widows Association of Great Britain 199 Borough High Street, London SE1 1AA. Tel: 0845 241 2189 www.warwidowsassociation.org.uk

WAY Widowed and Young – support for those widowed aged 50 or under. Suite 14, College Business Centre, Uttoxeter Road,

www.naturaldeath.org.uk Citizens Advice Bureau Tel: 0344 411 1444 https://www.citizensadvice.org.uk/

Derby DE22 3WZ. Tel: 01332 869222 www.widowedandyoung.org.uk

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A C E L E B R AT I ON O F L I F E

For those occasions where professional discreet service is important to you and your family, then perhaps The Runnymede on Thames is the fitting venue for you with its variety of private suites to suit all sizes of gatherings, extensive riverside terraces and ample complimentary parking.

Our menus are prepared for 25 guests or more and are priced at £30 per person.

We are here to help; please call us on: 01784 220981

Windsor Road, Egham, Surrey, TW20 0AG 01784 220600 • sales@therunnymede.co.uk www.therunnymede.co.uk

We provide a friendly, bespoke service in a welcoming setting, nestled within the heart of the Surrey Hills. From light bites and buffets to formal sit-down dinners, we have a variety of dining options to suit your wishes. Situated just 1 mile from Clandon Wood and 7 miles from Guildford Crematorium, Guildford Manor is in a prime location with excellent transport links to London and Gatwick. Whether you are looking for an intimate gathering or banquet for 120 guests, Guildford Manor Hotel and Spa can facilitate your every need and look forward to welcoming you.

Newlands Corner, Guildford, GU4 8SE E: events@guildfordmanor.com | T: 01483222624

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Oatlands Park Hotel is a 4-star grade II listed country house hotel in Weybridge, located on the site of the historic Oatlands Palace which was one of the favourite palaces of King Henry VIII. We offer a peaceful setting, with 10 acres of picturesque grounds overlooking the Broadwater Lake. We have designed our bereavement service to alleviate the worry and anxiety felt during this time. Our team will be on hand to assist you from start to finish.

With 12 private function rooms and a compassionate, experienced team, we can cater for a intimate receptions or as many as 420 people. With a restaurant, bar and accommodation, we can offer you a dedicated service so you can focus on the occasion itself. We are ideally positioned just off Weybridge High Street and close to rail links. The Hotel is easily accessible from the A3 and the M25 (junction 11) and we also have ample car parking spaces.

Oatlands Drive, Weybridge, Surrey KT13 9HB +44 (0)1932 847242 • events@oatlandsparkhotel.com • www.oatlandsparkhotel.com

At Brooklands Hotel, we are experienced in providing everything you need for a tranquil funeral reception. Our experienced events team will be on hand to help you with the planning ensuring all arrangements are taken care of. We have put together three options starting from £19.95 per person, with a range of different menus to help you plan a funeral reception. We have a great selection of rooms in which to hold your reception or memorial including private event suites or the 1907 bar.

The quiet and tranquil setting makes for a suitable

location to hold a Bereavement Reception or Memorial.

Gorse Hill is located only 4 minutes away from the

Woking Crematorium and has numerous rooms suitable

for small or large receptions and a fully licensed bar

Brooklands Hotel Brooklands Drive, Weybridge Surrey KT13 0SL

should you require it.

Tel: 01932 335720 events@brooklandshotelsurrey.com www.brooklandshotelsurrey.com

01483 747 444

www.gorsehillsurrey.com sales@gorsehillsurrey.com

GORSE HILL, HOOK HEATH ROAD, WOKING, GU22 0QF

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Situated within acres of woodland and picturesque surroundings, Stanhill Court Hotel provides the perfect setting where friends and family can come together. Located in the village of Charlwood, the manor house boasts a variety of function spaces including our stunning Orangery, overlooking the grounds and the Surrey countryside. Choose from a variety of buffet menus including Canapés and Afternoon Tea, we also have plenty of onsite parking for your guests. Leave all the details to us and our experienced Events team will be on hand to support you every step of the way. To discuss your requirements in more detail, please contact our Events Coordinator today. Stanhill Court Hotel, Stan Hill, Charlwood, Horley, Surrey RH6 0EP www.stanhillcourthotel.co.uk | enquiries@stanhillcourthotel.co.uk | 01293 862166

Remembering and celebrating life

A hotel tailored to your needs At this difficult time, allow us to support and guide you. We can provide space for friends and family to gather to remember their loved one as well as advise and provide you with various menus and drinks options to suit your catering requirements.

CELEBRATION OF LIFE

If you’re looking to celebrate the life of a lost loved one, our clubhouse, with views of the Surrey countryside, provides a peaceful venue to reminisce with friends and family. We have a choice of function rooms that can be prepared in your way from the cosy Rawlings Room to the expansive Dining Room. We can accommodate large or small gatherings with our experienced team here at Chipstead to ensure that you and your guests are cared for with respect and compassion.

For further information, please contact Holiday Inn Guildford at meetingsandevents@lghhm.com

WWW.CHIPSTEADGOLF.CO.UK T: 01737 555781 | E: office@chipsteadgolf.co.uk Chipstead Golf Club, How Lane, Coulsdon, Surrey, CR5 3LN

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At your time of loss, you can depend on us. The team at Farleigh has many years of experience in organising sensitive events; combining compassion with a professional, friendly service. During this difficult time, we will help organise and coordinate the perfect farewell for your loved one. A member of our banqueting team shall greet you and your guests on arrival and direct you to a private suite where all your needs will be catered for by our discreet staff. Our Celebration of Life packages start from £18.95pp and can include a selection of delicious food and drink options. We have capacity for up to 250 for buffet and 150 seated.

Farleigh Golf Club, Old Farleigh Road, Warlingham, CR6 9PE Tel: 01883 627711 Email: enquiries@farleighfox.co.uk Web: www.farleighfox.co.uk/celebrate

Here at Foxhills, we understand that losing a loved one is hard. During this time, you can rely on us to provide you with sensitive, impeccable service and ensure your loved ones receive the farewell and celebration of life that they deserve.

Foxhills, Stonehill Road, Ottershaw, Surrey KT16 0EL Tel: 01932 872050 Email: events@foxhills.co.uk Web: www.foxhills.co.uk/celebrate

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At The Talbot we understand that sympathetic, personal and caring service is needed to ensure that arranging a funeral reception is as simple and straightforward as possible. With a selection of private spaces available for up to 120 guests, allow our experienced and attentive team to ensure the smooth running of your event so your time can be spent with your family and friends at this important time. • Less than 5 miles from Woking Crematorium, 8 miles from Leatherhead Crematorium and 10 miles from Guildford crematorium • 5 minutes’ walk from Saint Mary Magdalen Church in Ripley • Car park for 40 cars

Guildford Harbour Hotel & Spa, 3 Alexandra Terrace High Street, Guildford GU1 3DA Tel: 01483 792300 Email: guildford.events@harbourhotels.co.uk Web: www.harbourhotels.co.uk The Guildford Harbour Hotel is a suitable location to hold a peaceful, quiet and respectful bereavement reception. Located just three miles away from the Guildford Crematorium the hotel has a number of suitable function rooms for small or large gatherings, plus an outside terrace too. There are a range of buffet options to suit all budgets plus a dedicated team to support you with your booking.

The Talbot, Ripley, Surrey GU23 6BB Tel: 01483 225188 Email: info@thetalbotripley.com Web: www.thetalbotripley.com

WAKES AND MEMORIALS

Nutfield Priory Hotel & Spa Nutfield Road, Nutfield, Redhill, Surrey RH1 4EL Tel: 01737 824400 Email: revenue.nutfield@handpicked.co.uk Web: www.handpickedhotels.co.uk The Nutfield Priory Hotel oers a selection of function spaces, from small and intimate in the Worth room or the beautiful oak panelled Gibson room with amazing countryside views to the Fielden Suite that can accommodate gatherings for larger groups, with a private bar and outdoor terrace for you and your guests. Your gathering can be tailored to be as formal or informal as you wish.

158 acres of tranquil landscape garden Function room available for private hire Catering packages available Call us today on 01932 868113 painshill.co.uk

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D esborough H otel G roup Desborough Hotel Group comprises of two very individual hotels. The Warren Lodge Hotel, on the river Thames is located in the charming Church Square of Shepperton. The Best Western Ship Hotel is located in Weybridge. Each provide an ideal venue for hosting a post funeral gathering. We understand that organising the arrangements can be a daunting task, so we have a coordinator at each hotel to assist you. You will receive the support and guidance that you need during this difficult time and we will be able to advise you on the various menus and drinks options to suit your catering requirements.

W arren L odge H otel Church Square Shepperton Middlesex TW17 9JZ Telephone: 01932 237652 Email: c&b@desboroughhotels.com Website: www.warrenlodgehotel.co.uk

S hip H otel Monument Green Weybridge Surrey KT13 8BQ Telephone: 01932 848364 Email: c&bship@desboroughhotels.com Website: www.shiphotel.co.uk

www.desboroughhotels.com

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Celebrate your loved one in a beautiful seing...

Celebrate your loved one... With our experienced and caring events team on hand to assist you with every aspect of planning and arranging a memorable celebration of life to suit your specific wishes. The hotel is ideally situated just 10 minutes from Aldershot crematorium and 15 minutes from Guildford crematorium and offers you the space you need to be able to reflect and commemorate or remember and celebrate.

Thatcher’s Hotel is a charming Tudor style property set in the heart of the glorious Surrey countryside. With our experienced and caring events team on hand to assist you with every aspect of planning and arranging a memorable celebration of life to suit your specific wishes. Under an hour away from London and lying between Guildford and Leatherhead, in the village of East Horsley and 15 minutes from Guildford crematorium and offers you the space you need to be able to reflect and commemorate or remember and celebrate.

Prices starting from £16.95 per person

Prices starting from £17.95 per person

T: 01252 782345 E: mev@farnhamhogsbackhotel.co.uk Seale, Tongham, Farnham GU10 1EX HOTELS

HOTELS

T: 01483 280500 E: events@thatchershotel.co.uk Guildford Rd, East Horsley, Leatherhead KT24 6TB

For a celebration of life, the tranquil setting of Storyboard at Shepperton is an ideal venue for a bereavement reception. We offer a dedicated events space with its own private entrance, as well as a variety of rooms that can welcome arge or small gatherings, all with access to a fully licensed bar and outside terrace. The adjoining Holiday Inn London Shepperton hotel is avaiable to host overnight guests who may be travelling from further afield. For more information please contact our events team on Phone: 01932 899 988 Email: events@storyboardatshepperton.com Web: storyboardatshepperton.com

Storyboard at Shepperton, Felix Lane, Shepperton, TW17 8NP

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MERCURE BOX HILL BURFORD BRIDGE HOTEL

Nestled at the foot of the stunningly beautiful Box Hill, our newly refurbished 4-star hotel is the ideal location for a memorable celebration of life. Facilities cater for an intimate family gathering to a larger banquet for up to 200 guests in the historic setting of our vaulted Tithe Barn. Step into a country retreat within close proximity to Dorking, Leatherhead and within easy reach of the M25, Gatwick and Heathrow airports. We would very much like to welcome you. At the Foot of Box Hill, Dorking, Surrey RH5 6BX Tel: 01306 884 561 Email: h6635-sb@accor.com Web: www.mercure.com

Funeral Services & Plans

We create every funeral individually, just for you.

Providing a friendly, professional service to families in Anerley, Crystal Palace, Elmers End, Hamsey Green, Penge, South Norwood and West Norwood.

Prepaid funeral plans also available.

An Idyllic Venue We offer a sympathetic ear and listen to you and your family’s needs in terms of a wake. We will help you sort out the catering and setting up the venue to make that personal tribute to those who have passed. Mostly, we want to take the worry away so that you can enjoy bringing family and friends together. Situated in a peaceful setting. Air conditioned venue with plenty of free parking. We are based at Clock Barn Farm, Hambledon Road, Godalming, GU8 4AY.

• 24 -hour service • Bereavement advice • Transparent pricing • Home visits • Private chapel of rest • Floral tributes • Memorial masonry • Prepaid funeral plans

West Norwood 020 8670 1127 384 Norwood Road, SE27 9AA South Norwood 020 8653 3366 1 High Street, SE25 6EP A Yeatman & Sons Funeral Directors

Hamsey Green 020 8657 9922 344 Lim psfi eld Road, CR2 9BX Pinks Funeral Directors

pinksfunerals.co.uk

ayeatmanfunerals.co.uk

Call us for immediate support, advice or to arrange a home visit. We are here to help 24 hours a day.

info@clockbarnhall.co.uk www.clockbarnhall.co.uk

Members of the National Association of Funeral Directors

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BEREAVEMENT GUIDE 26

Can we help at your difficult time? At Clandon Regis Golf Club we can cater for Wakes & Celebrations of Life We offer you and your friends & family a private area available for groups of 20 to 200 people. We can provide a full range of catering from finger buffet to more formal dining.

For a sympathetic discussion of wishes please speak to the Functions Organiser

Clandon Regis Golf Club Epsom Road, West Clandon, Surrey GU4 7TT Telephone: 01483 224888 Email: office@clandonregis-golfclub.co.uk Web: www.clandonregis-golfclub.co.uk

Registered charity no. 1120447

At Woking Homes, the warmth of our welcome is matched only by the highest standards of care. When people have worked hard throughout their life and have been committed to helping others, we think they deserve extra cherishing. At Woking Homes, we provide a secure, relaxed and homely environment in which the care, wellbeing and comfort of residents are of prime importance. Our philosophy emphasises the individuality of everyone within our home. Woking Homes continues to be free of the Covid-19 virus and are welcoming new residents. We are able to facilitate the safe visiting of your loved ones in line with government guidelines. Please call for a brochure or visit our website to find out more: Telephone: 01483 763558 Email: administration@woking-homes.co.uk Web: www.woking-homes.co.uk Woking Homes, Oriental Road, Woking, Surrey GU22 7BE

VIOLINIST Lisa is a highly experienced musician, who plays BOTH Classical and Pop songs. Her talent and beautiful playing will help you create a personalised and memorable celebration of life. Recent client comments include: “Lisa helped us select some beautiful and uplifting pieces” “Lisa’s wonderful playing gave everyone time to pause, reflect, and remember” Email: lisarollin@icloud.com Web: www.lisarollin.com Tel: 07947 813 730

Weybourne House is located at St Catherine’s, a quiet corner of Guildford just o the Portsmouth Road with panoramic views over theWater Meadow and the River Wey, and only a short walk from Guildford town centre and the mainline station. The venue was constructed in 2005 and has landscaped gardens fronting the river marked by a Bargate wall and gated access to the towpath. The top entrance is surrounded by a natural roof garden with a further entrance to our fty space under croft car park. Our facilities and services provide an exceptional venue for your Wake and our friendly sta will cater for your needs, with food being supplied from our 5- star EHO rated kitchen. All usual facilities are provided with a lift for wheelchair access on the premises from our roof garden. Tel: 01483 568768 Email: chairman@weybournehouse.org

Sunrise of Guildford Astolat Way, Peasmarsh, Guildford, Surrey GU3 1NE 01483 802255 SunriseGuildford.co.uk Make yourself at home at Sunrise

Residential, nursing, dementia and respite care home

28 April 2017

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With over 150 years experience caring for bereaved families, we understand the importance of choosing the final resting place for your loved one. • Full burial and ashes plots • Family, community and ethnic group plots • Woodland and green plots • Mausoleum for burials and ashes • Memorial chapel • Peaceful and unique Grade I historic park and garden setting

Brookwood Cemetery, Glade House, Cemetery Pales, Brookwood, Woking GU24 0BL 01483 472222 info@brookwoodcemetery.com www.brookwoodcemetery.com

Alan Greenwood & Sons Independent Family Funeral Directors

Alan Greenwood and Sons are truly Independent Family Funeral Directors who are proud to serve and support the Local Community and as a member of the National Association of Funeral Directors we adhere to a strict code of practice. To us every funeral is a unique and personal occasion; we feel it is important to reflect your particular requirements and circumstances and to carry out your instruction with the utmost dignity and attention to detail. We provide a professional and compassionate service, 24hrs a day 365 days a year, discreetly efficient and at the same time very competitively priced. Funeral arrangements can be made either at one of our Funeral Homes or alternatively in the comfort or your own home.

Pre Paid Funeral Plans available

66 Send Road Send Woking GU23 7EU 01483 210 222 119 London Road Kingston upon Thames KT2 6NH 020 8546 3960 83 High Street Ewell Village KT17 1RX 020 8393 0197 1 Anchor Hill, Knaphill Woking GU21 2HL 01483 487 889 103 Terrace Road Walton-on-Thames KT12 2SG 01932 244 956

1 New Parade, Leatherhead Road, Great Bookham KT23 4RL 01372 454 777 706 London Road North Cheam SM3 9BY 020 8417 1481 425 Kingston Road Ewell KT19 0BT 020 8786 7476 57 Fleece Road Long Ditton KT6 5JR 020 8398 0012 128a Oatlands Drive Weybridge KT13 9HL 01932 821 268

2 Aldershot Road Woodbridge Hill

19 Junction Place, Shottermill, Haslemere GU27 1LE

Guildford GU2 8AF 01483 567 845 5 The Parade, Frimley GU16 7HY 01276 684 650 25 The Street Ashtead Surrey KT21 1AA 01372 277 444 1 The High Street Claygate KT10 0JG 01372 377 377 259 Ewell Road Surbiton KT6 7AA 020 8399 4455

01428 656 364 Selsey Cottage, Milford Road, Elstead GU8 6HN 01252 702 200 4a Tattenham Crescent Epsom Downs KT18 5QG 01737 362 868 13 Molesey Road Hersham KT12 4RN 01932 260 046 14 Guildford Road, Bagshot GU19 5JH 01276 473 707

For full details of all our Branches and Services and to view Local Obituaries please visit our website www.alangreenwoodfunerals.com

Country burial & ash interment ground and nature reserve

• Set in 31 acres of English meadowland in the heart of the Surrey Hills • A place for everyone – religious, spiritual or secular • Burials and ash interments • Hold a farewell service and catered gathering in our striking glass pavilion • Fully staffed office and grounds open seven days a week

Our experienced and caring team is on hand to help. Simply phone, email or come and visit – you will always be welcome. T: 01483 479614 E: info@clandonwood.com www.clandonwood.com

A perfect place to be

Guildford in Bloom 2019 Gold Award – Best Site for Nature Conservation

Cemetery of the Year 2019 Winner Natural Burial Category

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