Surrey Registration Service Bereavement Guide

Surrey Registration Service BEREAVEMENT GUIDE www.surreycc.gov.uk/registration

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Bereavement Guide

Introduction When someone dies, there are many decisions and arrangements to be made. Unfortunately, these decisions and arrangements are required at a time of great personal distress and sadness. Coping with bereavement is something that we will all experience at some point in our lives. Different people react in very different ways and it is common to feel a whole variety of emotions, which can be unnerving and at times overwhelming. Nothing can really prepare you for when you lose someone close to you and it is important to remember that you should allow yourself time to react to grief in the way that is best for you. The Surrey Registration Service realises the difficulties you face at this time and we endeavour to provide a sympathetic, helpful and considerate service to you. The following pages are intended to offer you help and guidance about some of the things that you need to do from the moment a bereavement occurs, as well as providing details of groups and contacts that may assist you over the next few days and weeks. Please note that the information included on these pages give general guidance only and should not be treated as a complete and authoritative statement of the law. This publication will be in use from 2025 and the information included was correct at the time of printing.

Contents Probate, property and

possessions

What to do after you have registered the death - Registration Documents - Certificates

Tell us once

Letting organisations know

Organising the Funeral

Children’s Funeral Fund for England 8

Other services to consider

Checklist

Help and support for you

Cruse Bereavement Care

Surrey contacts

“

guidance, support and reassurance

”

Probate, property and possessions When someone dies, somebody must organise their estate. This person is known as the personal representative (also known as the executor if they are named as such in the will). It is important to find out if the deceased left a will, and if so, who the executor is. The will says what should happen to the deceased’s money, property and possessions (known as the estate). The personal representative is responsible for paying all the deceased’s debts, taxes and expenses. They make the payments from the estate, not from their own income or savings. Only when these duties are finished, can the personal representative share out to the people entitled to it, the rest of the estate. Please note: if a person has power of attorney for someone, this ends at the time of death.

If you are the personal representative, you may have to apply for probate. The Probate office will give you a “Grant of Probate” if the deceased left a will, or grant “Letters of Administration” if there is no will. You can download the forms with notes and guidance on what you need to do from the inheritance tax and probate process section of the HM Revenues and Customs website, www.gov. uk/wills-probate-inheritance. You can now access Probate Records to obtain a copy Will or Grant at www.gov.uk/ search-will-probate. Winchester is the nearest District Probate Registry to Surrey. It is open to the public from Monday to Friday between 9:30am and 4:00pm with appointments offered between 10:00am and 3:30pm, depending on demand. Other offices can be found by using a search browser.

The Winchester District Probate Office is located at: 1 st Floor Southside Offices The Law Courts

Winchester Hampshire SO23 9EL Tel: 01962 814100

Web: www.courttribunalfinder.service. gov.uk/courts/winchester-district-probate- registry For more information or assistance, the HMRC Probate and Inheritance Tax Helpline number is 0300 123 1072. Additional information can be found by visiting the Wills, probate and inheritance information at www.gov.uk/wills-probate- inheritance. If you have any difficulty in dealing with the deceased’s estate or guardianship of their children, you should get advice from a solicitor or the Citizens Advice Bureau as soon as possible. You may already have a solicitor your family uses. If not, ask friends and family if they can recommend one. When you contact them, remember to ask about their fees and charges.

Bereavement Guide

www.surreycc.gov.uk/registration

What to do after you have registered the death Registration documents Once you have completed the registration, the Registrar will: • Issue a green form (called a form 9) to arrange the funeral (unless the coroner has already issued one). • Report the deceased’s death to the Council Tax Office. Certificates You will also be able to purchase any number of death certificates from the Registrar. You can pay for certificates by debit/credit card.

You will need these certificates to deal with the deceased’s finances. For example, banks and insurance companies will probably need a death certificate to allow you to close and access accounts and funds. Most organisations will ask you to send an original certificate to them and will not accept a photocopy. Please note that you must request that the certificate is returned to you after they have processed it, otherwise it may be destroyed. Please also see page 7. If you later decide that you need additional copies of the death certificate, you can purchase more at www.surreycc.gov.uk/ birth-death-and-ceremonies. If you discover an error on the certificates: A death registration is a legal document and therefore it is important that it is accurate. During the registration the Registrar will have clearly read back the information you have provided. Errors discovered after registration may have to be corrected. This could cause delays to funeral arrangements and processing of the deceased’s estate.

There will be a statutory fee of £83 - £99 for all correction considerations. In addition to the correction fee, you will be charged for certificates. Please contact Surrey Registration Service on 0300 200 1002 or Textphone (via Text Relay): 18001 0300 200 1002 if you have any correction enquiries.

Tell us once The Surrey Registration Service and local authorities across Surrey offer this free, national service which we hope will make things easier for you. Tell Us Once allows you to tell multiple government agencies about a death, all at once. At your death registration appointment, the registrar will give you a unique reference number, allowing you to notify organisations that participate in the service. Your unique reference number will only be valid for a limited time. Please refer to the Tell Us Once document issued by the Registrar. You can notify organisations either in one phone call or by visiting https://www.gov.uk/ after-a-death/organisations-you-need-to- contact-and-tell-us-once The Tell Us Once service is determined by the usual address of the deceased. Not all local borough or district councils offer Tell Us Once.

• Department for Work and Pensions (DWP) – to cancel benefits and entitlements, for example Universal Credit or State Pension • Passport Office – to cancel a British passport • Driver and Vehicle Licensing Agency (DVLA) – to cancel a licence, remove the person as the keeper of up to 5 vehicles and end the vehicle tax • the local council – to cancel Housing

• Pension Protection Fund and Financial Assistance Scheme • Local Government Pension Schemes (LGPS)

After you have completed the second part of the Tell Us Once Service, the departments that you have notified may contact you separately to confirm that the relevant processing has been completed. If you have not heard from a department within 28 days, you may contact the Tell Us Once telephone service who will follow it up on your behalf. Due to the secure nature in which your information is treated, the register office will not be informed of any correspondence between you and the department – it is a one-way process. We are unable to contact them for you. All the information you give is treated securely. The organisations that you notify will use it to update their records, but only as the law allows.

Benefit, Council Tax Reduction (sometimes called Council Tax Support), a Blue Badge, inform

council housing services and remove the person from the electoral register • Veterans UK – to cancel or update Armed Forces Compensation Scheme payments • Social Security Scotland – to cancel benefits and entitlements from the Scottish Government, for example Scottish Child Payment • HMRC and DWP will contact you about the tax, benefits and entitlements of the person who died. Tell Us Once will also contact some public sector pension schemes so that they cancel future pension payments. They’ll notify:

• Armed Forces Pension Scheme • NHS Pensions for NHS staff in England and Wales • Scottish Public Pension Agency schemes for NHS staff, teachers, police and firefighters in Scotland

Organisations that currently participate in the Tell Use Once Service include:

• HM Revenue and Customs (HMRC) – to deal with personal tax and to cancel benefits and credits, for example Child Benefit and tax credits

Bereavement Guide

www.surreycc.gov.uk/registration

Letting organisations know When you manage the affairs of someone who has died, you will need to correspond with a lot of organisations. People have different circumstances and the organisations you need to contact will vary. We have listed some of the main organisations you may need to contact. But please remember, if you have used the Tell Us Once service you will have already notified some of the following departments – in these cases, you do not need to contact them again yourself. It is very useful to have information about the person that has died available when contacting any company or association. This will make the task of completing any forms or documents much easier.

• Spouse / Civil Partner’s full name, date of birth and occupation • Date of marriage or civil partnership (if appropriate) • National Insurance Number • NHS Number • Child Benefit Number (if appropriate) • Tax Reference Number (if appropriate) Pensions / Benefits / Tax Credits • Contact the Department of Work and Pensions to ensure any state pension payments are stopped. You can telephone them on 0800 731 0469 or visit www.gov.uk. • Contact the deceased’s employer or current occupational pension provider as they will advise if the deceased’s occupational pension can be passed to another family member or surviving civil partner. • Contact the deceased’s personal pension provider, if a policy was in place. • Contact a Jobcentre Plus or Social Security Office if benefit was in payment, for example, Universal Credit, Child Benefit, Attendance Allowance. (Please telephone 0800 169 0310 for advice, or visit www.gov.uk).

• Contact Her Majesty’s Revenue and Customs, if tax credits were in payment (Working Tax or Child Tax Credits). You can telephone 0345 300 3900 or visit www.hmrc.gov.uk. HM Revenue and Customs (HMRC) - to

Details of the deceased that will be most useful to know include:

• Date and place of birth • Date and place of death

Organising the Funeral

Children’s Funeral Fund for England The Children’s Funeral Fund for England (CFF) was implemented on 23 rd July 2019. Under the CFF arrangements, the fees charged for the cremation or burial of a child under the age of 18 or a still-born child will be free to parents at the point of need and will be claimed by burial and cremation authorities directly from the CFF. The scheme will also cover the price of a coffin, shroud or casket up to £300 as well as some funeral expenses. These expenses will be claimed by the funeral director but can also be claimed by the bereaved family where they choose not to use the services of a funeral director.

list when you ask and will not increase any costs quoted to you without your permission.

National Association of Funeral Directors Tel: 0121 711 1343 www.nafd.org.uk National Society of Allied & Independent Funeral Directors Tel: 0345 230 6777 www.saif.org.uk Arranging the funeral yourself If it is preferred, the entire funeral can be handled by the bereaved family. Such a funeral is sometimes called a ‘personalised’, ‘independent’ or ‘family only’ funeral. There are various steps to take after you lose a loved one, see what to do after someone dies on gov.uk for guidance. Council cemeteries and crematoriums in Surrey are run by the district and borough councils. They may also be able to give you advice on alternative funeral arrangements or you may also find the Good Funeral Guide website useful when planning a funeral. Paying for a funeral If you are on a low income and need help to pay for a funeral you are arranging, you may be able to get a funeral payment. How much you get depends on your circumstances and if you qualify. Please visit the gov.uk website.

Funerals can be expensive so remember to check where the money to pay for the costs will come from before making any arrangements. The deceased may have a pre-paid funeral plan. However, if the deceased does not have enough money in their estate to cover the cost of the arrangements, the person who organises the funeral will have to pay. If you are the one paying for the funeral and already getting certain social security benefits, you may also be able to get a payment from the Social Fund to help with the costs (please telephone the Jobcentre Plus Helpline on 0800 055 6688 for advice, visit the death and bereavement section of www.gov.uk). Friends, family, clergy or your doctor may be able to suggest local funeral directors with a good reputation for you to use. If not, most local firms are listed online. Remember, their charges can vary considerably, and you may want to contact or visit more than one firm. Most funeral directors choose to join one of two trade associations, but funeral directors do not have to be regulated to provide a service, so you may wish to check this first. Both trade associations have codes of practice and funeral directors who are members must provide you with a price

For further information, please go to: www.gov.uk/child-funeral-costs Email: cff@gov.sscl.com Freephone: 0808 196 1759

Bereavement Guide

www.surreycc.gov.uk/registration

Other services to consider Health services • Tell the deceased’s doctor and any other health service provider they may have used, such as local hospital, dentist and chiropodist. • Return any equipment the deceased may have borrowed from a hospital, clinic or Social Services. • Cancel any services received from Social Services, such as meals-on- wheels, transport or care assistants. Money There are several financial organisations that may need to be informed. These organisations will request to see a copy of the death certificate and include: • The Inland Revenue as there may be an income tax refund due visit www. hmrc.gov.uk or call 0300 123 1072.

• Banks, Building Societies, credit card companies, insurers, Post Office savings, premium bonds, stocks and shares. • The HM Revenues and Customs

• Depending on the deceased’s circumstances, you may need to speak to a council housing department, housing association, mortgage company or private landlord. • Tell the deceased’s gas, electric, water and telephone provider. • Cancel any deliveries of heating oil. • Inform the insurance company that provides the household insurance. • Update HM Land Registry information if the deceased was a joint or sole owner of a property by visiting www.gov.uk/update-property-records- someone-dies. Transport and Travel • Tell the car insurance company. Please note that anyone who is a named driver on the deceased’s car insurance will no longer be insured to drive the vehicle. • Return the deceased’s driving licence to the Driver and Vehicle Licensing Agency (DVLA) – please see the Death and Bereavement section on www.gov.uk or call 0300 083 0090 for further details of what you need to do. • Return the deceased’s car registration documents to the DVLA to allow the change of ownership to be recorded. • Return any Surrey free bus pass to Surrey County Council. For further information please email freebuspass@surreycc.gov.uk or call 0300 200 1002. • Cancel or return any travel passes or season tickets. Claim any refunds due. • Return the deceased’s passport to the Identity and Passport Service – please cut off the top right-hand corner of the passport’s front cover to invalidate it. You need to complete an additional form when returning the document – please call the Passport Adviceline on 0300 222 0000 for a copy or visit the passport section of www.gov.uk. • Return any disabled parking permit to Surrey County Council. Please call 0300 200 1003 for more information or visit the website www.surreycc.gov. uk/roadsandtransport. Personal Items • Return any library books and cancel membership – Surrey Libraries can be contacted on 0300 200 1001 or via www.surreycc.gov.uk/libraries. • Send back any membership cards to clubs or associations and claim any refunds that may be due.

Deceased Estates Helpline is 0300 123 1072 or you can visit

www.hmrc.gov.uk to get advice and information on all tax matters relating to an estate. Houses and Household bills • Ask the Post Office to redirect the deceased’s mail or you can register yourself online by visiting www.royalmail.com. • Use the Bereavement Register to stop unwanted junk mail or direct mailings arriving at the deceased’s home address – call 020 7089 6403 or visit www.thebereavementregister.org.uk to apply for this service. • The Registration Service will notify the Council Tax Department of a person’s death. However, you may wish to contact them directly to discuss any outstanding monies owed, refunds or reductions in Council Tax Charges.

Checklist Below is a checklist of useful organisations that you may need to contact. You must close accounts, cancel or change insurance details, subscriptions, agreements, payments or direct debits. It is useful to have reference numbers, date of birth/death and address information about the deceased when you contact any company or association. If you have used the ‘Tell Us Once’ Service, some of the following will already have been done for you and you will not need to contact them again. What to do first • Notify the family doctor • Find the Will – the deceased person’s solicitor may have a copy • Begin funeral arrangements – remember to check the Will for any special requests If there is a will • Contact the executor (usually nominated in the Will to sort out the deceased’s estate) – to enable them to start the process of obtaining probate If there is no will • Decide who will apply to sort out the deceased’s estate • Contact the Probate Registry to apply for ‘letters of administration’ Who else to contact • Employer • School • Solicitor/accountant • HM Passport Office – to cancel passport • DVLA – to cancel driving licence and to return car registration documents if a change of ownership becomes necessary Government and Local Council departments • State Pension • Universal Credit • Council or Social Housing • Housing Benefit • Council Tax • Council Tax Benefit • Attendance Allowance • Carer’s Allowance • Blue Badge Parking Permit • Personal Independent Payment • HM Land Registry • Child Benefit • Library Services • Electoral Services

• Adult Social Care (for example, if a specific care package was in place) • Children’s Social Care • Owed Payments To Council (eg. assisted bin collection, allotment fees, music tuition etc) • Bereavement Benefit Financial Organisations • General insurance companies – contents, car, travel, medical etc • If the deceased was first named on an insurance policy, make contact as early as possible to check that the insurance will continue • HM Revenues and Customs – personal taxation, national insurance etc • Rental, hire purchase or loan agreements • Personal Pension provider • Occupational Pension provider • Life insurance companies • Banks and building societies, post office savings • Premium Bonds, Stocks and Shares companies • Mortgage provider • Credit card providers/store cards Utilities and household contacts • Landlord or local authority if the deceased rented a property

• Any private organisation/agency providing home care • Utility companies • Royal Mail, if post needs re-directing • TV / Internet / Satellite / Cable companies Other considerations • Bereavement Register and Deceased Preference Service • Cancel memberships of clubs, trade unions, associations with seasonal membership • Cancel any local services, such as meals on wheels or transport • Return any travel passes / season tickets and claim any refund due • Return any Surrey free bus pass to Surrey County Council • Church / regular place of worship • Social groups to which the deceased belonged • Dentist and any other medical providers the deceased used eg. local hospital, chiropodist • Return any equipment the deceased may have borrowed from a hospital, clinic or social care services • Return any library books to the local library • Creditors – anyone to whom the deceased owed money • Debtors – anyone who owed the deceased money

Bereavement Guide

www.surreycc.gov.uk/registration

Benefits and financial help You may be able to claim certain benefits and one-off payments if you lived with or were dependent on the deceased. Time limits apply, so contact your nearest Jobcentre Plus office as soon as possible to find out. • Contact Jobcentre Plus • Check your current benefits and tax credits Making a new Will • Surviving relatives and friends of the deceased may need to make a new Will. It’s important to ask a solicitor about this. Bereavement – counselling and support • If you or someone you know needs counselling or support, ask your family doctor or contact an organisation such as Cruse Bereavement Care. Help and support for you When someone in your family dies, as well as distress, it can cause money problems. This may only be for a short time, while you

wait for their estate to be distributed, or you may need long-term help.

The Pensions Advisory Service 0800 011 3797 The National Careline 0800 0699 784 State Pension Tele-claims – 0800 731 7898 Age UK Surrey – 01483 503 414 Cruse Bereavement Care Bereavement will be the most distressing experience we will ever face. Grief is what we feel when somebody we are close to dies. Everyone experiences grief differently and there is no ‘normal’ or ‘right’ way to grieve. Cruse is a national charity that provides advice, information and support to anyone who has been bereaved (children, young people and adults), whenever or however the death occurred. The service is provided by trained experienced volunteers and is confidential and free. Coping with bereavement Cruse offers: • Someone to talk to one-to-one if preferred, face-to-face or on the telephone. • Groups – many bereaved people find it helpful to talk to others in similar circumstances. • Education and information about many aspects of bereavement using publications and other sources of help and support. • Face-to-face support for children and young people.

There are many types of assistance available, which depend entirely on your individual circumstances and will be subject to assessment prior to confirmation. These include: • Bereavement benefits (Bereavement payment, Widowed Parent’s Allowance, Bereavement Allowance) • Increased State Pension Payments • Univeral Credit • Tax Credits • Housing Benefit • Council Tax Benefit • Personal Independent Payment (PIP) • Carers Allowance • Age-related payments such as Winter Fuel Payment and Attendance Allowance • Social Fund payments • Support for dental treatment, prescription charges, eyesight tests and other NHS costs

To find out if you are entitled to any of these payments and for further information, please contact your local Jobcentre Plus office or Citizens Advice office.

Detailed information can also be found in the benefits section of the www.gov.uk website.

National Helpline: 0808 808 1677 Email: helpline@cruse.org.uk Cruse website: www.cruse.org.uk Cruse young people’s Helpline: 0808 808 1677 Website: www.Hopeagain.org.uk

Surrey County Council contacts • Telephone: 0300 200 1002 (9am to 5pm, Monday to Friday, excluding bank holidays) • Email: contact.centre@surreycc.gov.uk • Textphone (via Text Relay): 18001 0300 200 1002 • SMS: 07860 053 465 • Minicom: 020 8541 9698 Library Service – 0300 200 1001 Adult social care – 0300 470 9100 Concessionary fares and bus passes – 0300 200 1002 www.surreycc.gov.uk Surrey Borough and District Councils

Epsom and Ewell Borough Council Town Hall, The Parade, Epsom, Surrey KT18 5BY. Tel: 01372 732 000 www.epsom-ewell.gov.uk

Surrey Heath Borough Council Surrey Heath House, Knoll Road, Camberley, Surrey GU15 3HD. Tel: 01276 707 100 www.surreyheath.gov.uk

Guildford Borough Council Millmead House, Millmead, Guildford,

Tandridge District Council Station Road East, Oxted, Surrey RH8 0BT. Tel: 01883 722 000 www.tandridge.gov.uk Waverley Borough Council The Burys, Godalming, Surrey GU7 1HR. Tel: 01483 523 333 www.waverley.gov.uk

Surrey GU2 4BB. Tel: 01483 505 050 www.guildford.gov.uk

Mole Valley District Council Pippbrook, Dorking, Surrey RH4 1SJ. Tel: 01306 885 001 www.molevalley.gov.uk Reigate & Banstead Borough Council Reigate Town Hall, Castlefield Road, Reigate, Surrey RH2 0SH. Tel: 01737 276 000 www.reigate-banstead.gov.uk Runnymede Borough Council Runnymede Civic Centre, Station Road, Addlestone, Surrey KT5 2AH. Tel: 01932 838 383 www.runnymede.gov.uk Spelthorne Borough Council Council Offices, Knowle Green, Staines upon Thames TW18 1XB. Tel: 01784 451 499 www.spelthorne.gov.uk

Woking Borough Council Civic Offices, Gloucester Square, Woking,

Surrey GU21 6YL. Tel: 01483 755 855 www.woking.gov.uk

Surrey Jobcentre Plus Jobcentre Plus can be contacted on

0800 169 0190 or visit www.gov.uk for more information on the services they provide.

Elmbridge Borough Council Civic Centre, High Street, Esher,

Surrey KT10 9SD. Tel: 01372 474474 www.elmbridge.gov.uk

Bereavement Guide

www.surreycc.gov.uk/registration

National contacts Age UK Surrey Rex House, William Road, Guildford,

National Association of Victim Support – South-East Region c/o Lewes Crown Court Centre, The Law Courts, High Street, Lewes BN7 1YB. Tel: 0808 1689111 www.victimsupport.org.uk National Death Centre – with listings of natural burial grounds Tel: 01962 712690 www.naturaldeath.org.uk Citizens Advice Bureau Tel: 0344 411 1444 https://www.citizensadvice.org.uk Roadpeace 3 rd Floor, 3Space International House, 6 Canterbury Crescent, Brixton,

Terence Higgins Trust Helpline Tel: 0808 802 1221 www.tht.org.uk

The War Widows Association of Great Britain 199 Borough High Street, London SE1 1AA. Tel: 0845 241 2189 www.warwidowsassociation.org.uk WAY Widowed and Young – support for those widowed aged 50 or under. Suite 14, College Business Centre, Uttoxeter Road,

Surrey GU1 4QZ. Tel: 01483 503 414 www.ageuk.org.uk

The Compassionate Friends – Supporting bereaved parents and their families 14 New King’s Street, Deptford,

London SE8 3HS. Tel: 0345 123 2304 www.tcf.org.uk

Derby DE22 3WZ. Tel: 01332 869222 www.widowedandyoung.org.uk Organ Donation Tel: 0300 123 2323.

The Foundation for the Study of Infant Deaths (Cot Death Research and Support) 11 Belgrave Road, London SW1V 1RB. Tel: 0808 802 6868 www.lullabytrust.org.uk Lasting Post – assistance for those who have been recently bereaved www.lastingpost.com London Friend – Lesbian, Gay, Bisexual and Transgender Bereavement Helpline 86 Caledonian Road, Kings Cross, London N1 9DN. Tel: 0300 330 0630 www.londonfriend.org.uk Miscarriage Association 17 Wentworth Terrace, Wakefield WF1 3QW. Tel: 01924 200 799 www.miscarriageassociation.org.uk

London SW9 7QD. Tel: 0845 450 0355 www.roadpeace.org

Organ donation in England now follows an ‘opt out’ system. You may also hear it referred to as ‘Max and Keira’s Law’. This means that all adults in England will be considered to have agreed to be an organ donor when they die unless they have recorded a decision not to donate or are in one of the excluded groups.

Samaritans UK Support Line: 116 123 https://www.samaritans.org

SSAFA Forces Help – Soldiers, Sailors, Airmen and Families Association 4 St Dunstan’s Hill, London EC3R 8AD.

Tel: 0800 731 4880 www.ssafa.org.uk

You still have a choice if you want to be an organ donor or not when you die.

The Stillbirth and Neonatal Death Society (SANDS) Victoria Charity Office, 11 Belgrave Road, London SW1V 1RB. Helpline: 0808 164 3332 www.sands.org.uk

www.organdonation.nhs.uk

Oatlands Park Hotel is a 4-star grade II listed country house hotel in Weybridge, located on the site of the historic Oatlands Palace which was one of the favourite palaces of King Henry VIII. We offer a peaceful setting, with 10 acres of picturesque grounds overlooking the Broadwater Lake. We have designed our bereavement service to alleviate the worry and anxiety felt during this time. Our team will be on hand to assist you from start to finish.

With 12 private function rooms and a compassionate, experienced team, we can cater for a intimate receptions or as many as 420 people. With a restaurant, bar and accommodation, we can offer you a dedicated service so you can focus on the occasion itself. We are ideally positioned just off Weybridge High Street and close to rail links. The Hotel is easily accessible from the A3 and the M25 (junction 11) and we also have ample car parking spaces.

Oatlands Drive, Weybridge, Surrey KT13 9HB +44 (0)1932 847242 • events@oatlandsparkhotel.com • www.oatlandsparkhotel.com

Bereavement Guide

www.surreycc.gov.uk/registration

A Celebration of Life

At DoubleTree Woking, we understand, that coming to terms with the loss of those we love can be difficult. That’s why we want you to spend time celebrating your loved one while we take care of all the arrangements.

We provide customised packages that include: Room hire Sandwich lunch Hot items from our canapé menu

Soft drinks Car parking

Our dedicated and compassionate team will work closely with you to design a package that perfectly suits your needs, helping to create a respectful and heartfelt farewell.

For further information, please contact: E: conference@dtwoking.com T: +44 (0) 1483 221 000

A historic location for a dignified celebration of life

We look after these important occasions with compassion and sensitivity.

Great Fosters, Stroude Road, Egham, Surrey, TW20 9UR

greatfosters.co.uk

gfsales@alexanderhotels.com

01784 433822

rhs.org.uk/wisley

A special place to remember a special person Remember your loved one in the beautiful and tranquil setting of RHS Garden Wisley. Set in 240 acres of garden, our venue is a fitting memorial space and available for exclusive hire. Our experienced team is on hand to support you through the process – from recommending suppliers, arranging memory items with greeting guests.

Get in touch with our friendly team. Email functions@rhs.org.uk or call 020 7821 3650.

RHS Registered Charity No: 222879/SC038262

Bereavement Guide

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CELEBRATE A LIFE WELL-LIVED AT FRENSHAM POND HOTEL & SPA At Frensham Pond Hotel & Spa, we offer a serene and beautiful setting for your loved one’s Celebration of Life. Nestled by the tranquil waters of Frensham Pond, our elegant function rooms provide the perfect backdrop for reflecting, sharing memories, and honouring their legacy. Our compassionate team will work with you to create a personalised and comforting event, with bespoke catering options and attention to every detail. Allow us to help you create a meaningful farewell in a peaceful and supportive environment. Contact us today to plan your special gathering.

Frensham Pond Hotel & Spa, Farnham, Surrey GU10 2QD 01252 795161 | events@frenshampondhotel.co.uk | www.frenshampondhotel.co.uk

Celebrations of life Set in an area of outstanding natural beauty amongst the picturesque Surrey countryside, The Drift Golf Club offers a tranquil setting for you and your guests. Our function suite has floor to ceiling windows and a private balcony with adjoining private bar area. With different packages available for you to choose from, as well as creating bespoke packages if you prefer, our team are on hand to look after you and your guests from the moment you arrive with a caring and professional service throughout.

EAST HORSLEY

A historic location for a dignified celebration of life

Our team are experienced in delivering these important occasions with compassion and sensitivity. Please email them at lmsales@alexanderhotels.com to enquire

Langshott Manor, Ladbroke Road Horley, Surrey, RH6 9LN

langshottmanor.co.uk | 01293 786 680

Celebration of Life

Honor their story in serene surroundings

Place Farm Barn at West Horsley Place is a beautifully restored historic barn, nestled in nature

Our experienced and caring team are on hand to make this the perfect place to celebrate memories with family and friends

NUTFIELD PRIORY HOTEL & SPA NUTFIELD, SURREY

Our experienced team is on hand to guide you through the planning and look after you on the day. We have a range of menus available from light finger buffets and afternoon teas through to formal seated meals in a private dining room; all of which can be adapted to meet your specific requirements. REMEMBRANCE RECEPTIONS

westhorsleyplace.org info@westhorsleyplace.org 01483 282032 West Horsley, Surrey KT24 6AN

01737 824400 handpickedhotels.co.uk/nutfieldpriory

Bereavement Guide

www.surreycc.gov.uk/registration

Celebration of life events in beautiful surroundings

Giving you the support & compassion when you need it the most.

A stunning 400-acre estate in the heart of the Surrey countryside, there are plenty of spaces available for private hire. The team at Foxhills has many years experience in organising sensitive events, providing immpecable service and attention to detail to help you organise and coordinate the perfect farewell for your loved one.

Stonehill Road, Ottershaw, Surrey, KT16 0EL Tel: 01932 872050 | Email: events@foxhills.co.uk

Celebration of life Our experienced & caring team will guide you through the planning stages to arrange a memorable celebration where family & friends can come together to share memories of loved ones. The Golf Club is ideally situated 15 minutes from Croydon crematorium & 20 minutes from Beckenham crematorium & offers a tranquil surrounding to reflect and remember.

Packages starting from: £21.95 per person

Farleigh Golf Club, Old Farleigh Road, Warlingham, Surrey, CR6 9PE 01883 627 711 - events@farleighfox.co.uk

CELEBRATION OF LIFE With a selection of private function rooms for up to 120, our caring and personal team understand the sympathetic nature of arranging a funeral reception and will be on hand to guide you. From recommending items for a buffet or afternoon tea, to advising on the private room setting, drinks or those special mementos, nothing is too much trouble. The Talbot Hotel, High Street, Ripley, Woking, Surrey GU23 6BB T: 01483 225188 E: events@thetalbotripley.com W: www.thetalbotripley.com

CELEBRATION OF LIFE Situated in the heart of Farnham’s historic town centre, the Bush Hotel offers a warm welcome and a convenient gathering point for families from Surrey, Hampshire, Berkshire and further afield. Dating back to the fifteenth century, the Bush is steeped in history with original features and roaring fires but perfectly blended with contemporary design and modern comfort. With complimentary parking, a quiet garden and a wide range of menus and event spaces, the Bush prides itself on being a friendly family-owned hotel with a dedicated team that can take the stress out of any event.

The Bush Hotel, The Borough, Farnham, GU9 7NN 01252 715237 | events@farnhambush.com | farnhambush.com

CELEBRATE A LIFE WITH COMPASSION AND CARE

A TIME TO REMEMBER, A PLACE TO REFLECT

Our welcoming venue offers a comforting space for reflection, remembrance, and celebration.

Whether you choose a quiet gathering or a larger memorial, we provide a calm environment where family and friends can come together to share stories and pay tribute to the life of someone special.

Let us help you create a heartfelt farewell that will be remembered with warmth and love.

Thatchers provides a warm and sympathetic setting to remember your loved one. Whether you choose a quiet gathering or a larger memorial, we provide a comforting environment where family and friends can come together to share stories and pay tribute to the life of someone special. Let us handle the details so you can focus on cherishing precious memories with those who matter most.

The Hog’s Back Hotel & Spa Seale | Farnham | Surrey | GU10 1EX

01252 782345 | mev@farnhamhogsbackhotel.co.uk

Bereavement Guide

www.surreycc.gov.uk/registration

An elegant setting for a dignified celebration of life

Our team are experienced in delivering these important occasions with compassion and sensitivity. Please email them at bhsales@alexanderhotels.com to enquire

Barnett Hill, Blackheath Lane, Wonersh, Guildford, Surrey, GU5 0RF barnetthill.co.uk | 01483 893361

WOODLANDS PARK HOTEL COBHAM, SURREY

This beautiful Victorian country house is set in peaceful surroundings, with landscaped gardens and acres of private grounds. We are experienced in catering for the bereaved and are here to ensure the organisation process is as smooth as possible. Our team will help guide you through the planning and look after you on the day; at the same time being un-intrusive and discreet. From arrival drinks to background music, photo displays to including your loved ones’ favourite foods within the menu. We have a range of menus available from light finger buffets and afternoon teas through to formal seated meals; all of which can be adapted to meet your specific requirements. REMEMBRANCE RECEPTIONS

HOTELS

BUILT FOR PLEASURE

Woodlands Lane, Stoke D’Abernon, Cobham, Surrey KT11 3QB 01372 843933 | handpickedhotels.co.uk/woodlandspark

CELEBRATION OF LIFE The Old Barn offers an atmosphere and surroundings that make it a fitting environment for hosting a celebration of the life of a loved one. There’s serenity and beauty in the golf course itself and our Old Barn Suite provides privacy and comfort. Talk to our hospitality staff about the event you want to put on and they will make sure that everything is taken care of, from the catering to the room layout and décor.

Farewells and Remembrance

The Old Rectory’s Estate offers a selection of function spaces so your gathering can be tailored to be as formal or informal as you wish. Tel: 07770 833902 Email: enquire@oldrectoryestate.com Web: www.oldrectoryestate.com The Old Rectory Estate, Bletchingley Sandy Lane, Surrey RH1 4QW

To enquire please contact us or ask a member of the team whilst at the club.

Bereavement Guide

www.surreycc.gov.uk/registration

With over 150 years experience caring for bereaved families, we understand the importance of choosing the final resting place for your loved one. • Full burial and ashes plots • Family, community and ethnic group plots • Woodland and green plots • Mausoleum chambers • Memorial chapel • Peaceful and unique Grade I historic park and garden setting

Brookwood Cemetery, Glade House, Cemetery Pales, Brookwood, Woking GU24 0BL 01483 472222 info@brookwoodcemetery.com www.brookwoodcemetery.com

ALEX JONES FUNERAL DIRECTORS Serving the community since 1996

• OFFERING A CARING AND PERSONAL SERVICE • BEAUTIFUL CHAPELS OF REST • HOME VISITS AVAILABLE • MEMORIAL MASONRY • PRE-PAID FUNERAL PLANS FROM GOLDEN CHARTER • AN INDEPENDENT FAMILY OWNED BUSINESS

LINGFIELD 1 East Grinstead Road Surrey RH7 6EP Tel: 01342 832 534

OXTED 92 Station Road East Surrey RH8 0QA Tel: 01883 730 383

FOREST ROW 1 Ashdown Court Lewes Road, East Sussex RH18 5EZ Tel: 01342 822 399

EDENBRIDGE 70 High Street Kent TN8 5AS Tel: 01732 860 047

Alex Jones Funeral Directors Limited is an appointed representative of Golden Charter Limited trading as Golden Charter Funeral Plans which is authorised and regulated by the Financial Conduct Authority (FRN:965279).

AVERY HEALTHCARE

Live Safe & Well Avery Healthcare offer a safe and supportive environment where residents can flourish, make new friends, maintain contact with their local communities and live a life of possibility. Residential, nursing, dementia and respite care Nutritionally balanced seasonal menus Highly trained staff teams Spacious, beautifully decorated bedrooms Stimulating schedule of daily activities and entertainment Find your nearest care home and explore our new welcome offers at: averyhealthcare.co.uk

Bereavement Guide

www.surreycc.gov.uk/registration

Burials, ash interments and nature reserve

Tranquility, natural beauty and a haven for local nature

• Set in 31 acres of English meadowland in the heart of the Surrey Hills • A place for everyone – religious, spiritual or secular • Burial and ash plots available for immediate or future need • Live webcast service ensures no one need miss a funeral • On site office and grounds open seven days a week

Our experienced and caring team is on hand to help. Simply phone, email or come and visit – you will always be welcome. T: 01483 479614 E: info@clandonwood.com www.clandonwood.com

Guildford in Bloom 2021 & 2019 Gold Award – Best Site for Nature Conservation

Cemetery of the Year 2021, 2020 & 2019 Winner – Natural Burial Category

A perfect place to be

Practical solutions. Personal care. Real peace of mind. Managing the loss of a loved one can be overwhelming and emotional. While these matters aren’t always easy, they don’t have to be stressful. Our dedicated and compassionate legal team is here to guide you through every step, making the process as smooth and simple as possible while always prioritising you and your family’s best interests.

Obtaining probate Inheritance tax Dealing with an intestacy

Contested Wills Deeds of variation Transfer and sale of properties

owenwhitecatlin.co.uk

contact@owc.co.uk

01932 220451

Addlestone. Ashford. Hammersmith & Chiswick. Esher. Feltham. Shepperton.

Ninth Edition. Compiled and published by Pineneedle Design Ltd. Tel: 020 8870 0968 Web: www.pineneedle.net This brochure is Carbon Balanced.

FUNERAL DIRECTORS AND MEMORIAL STONEMASONS

Robert, Chris & Andrew Lodge

For over 240 years, eight generations of the Lodge Family have been privileged to help local families in their time of need. We provide all funerals, whether modern, traditional, green or alternative, with care and compassion. OUR FAMILY HELPING YOUR FAMILY

ADDLESTONE BURPHAM CHERTSEY CHOBHAM COBHAM EAST MOLESEY EGHAM ENGLEFIELD GREEN ESHER HAM

LIGHTWATER NEW MALDEN SHEPPERTON SURBITON SUNBURY THAMES DITTON WALTON WEST BYFLEET WEYBRIDGE WOKING

01932 829929 01483 615031 01932 565980 01276 543489 01932 450360 020 89411412 01784 770464 01784 433692 01372 463903 020 80901685

01276 588107 020 8075 6112 01932 220081 020 8546 3504 01932 785402 020 8398 4586 01932 250312 01932 355897 01932 854758 01483 768942

104 Station Rd 204 London Rd 7 Windsor St 3 Bagshot Rd

The Square, Guildford Rd 26 Coombe Rd 7 Green Ln 50-52 Brighton Rd 3-5 The Parade 37 High St 65 High St 33 Old Woking Rd 36-38 High St 48-54 Goldsworth Rd

3 Hollyhedge Rd 156 Walton Rd 219 Pooley Green Rd 32 St Judes Rd 78 High St 426 Richmond Rd

ASK ABOUT OUR PRE-PAYMENT FUNERAL PLANS

www.lodgebrothers.co.uk

5.0 Excellent as of 12/24

YOUR EIGHTH GENERATION FAMILY OWNED FUNERAL DIRECTORS

BYFLEET Amptwade House, 50 High Rd 01932 345037

GUILDFORD 70 Woodbridge Rd 01483 562780

ASK ABOUT OUR PRE-PAYMENT FUNERAL PLANS

FUNERALS • MEMORIALS • FLORAL TRIBUTES • PERSONALISED FUNERAL PLANS • WILLS & PROBATE

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