Tell us once The Surrey Registration Service and local authorities across Surrey offer this free, national service which we hope will make things easier for you. Tell Us Once allows you to tell multiple government agencies about a death, all at once. At your death registration appointment, the registrar will give you a unique reference number, allowing you to notify organisations that participate in the service. Your unique reference number will only be valid for a limited time. Please refer to the Tell Us Once document issued by the Registrar. You can notify organisations either in one phone call or by visiting https://www.gov.uk/ after-a-death/organisations-you-need-to- contact-and-tell-us-once The Tell Us Once service is determined by the usual address of the deceased. Not all local borough or district councils offer Tell Us Once.
• Department for Work and Pensions (DWP) – to cancel benefits and entitlements, for example Universal Credit or State Pension • Passport Office – to cancel a British passport • Driver and Vehicle Licensing Agency (DVLA) – to cancel a licence, remove the person as the keeper of up to 5 vehicles and end the vehicle tax • the local council – to cancel Housing
• Pension Protection Fund and Financial Assistance Scheme • Local Government Pension Schemes (LGPS)
After you have completed the second part of the Tell Us Once Service, the departments that you have notified may contact you separately to confirm that the relevant processing has been completed. If you have not heard from a department within 28 days, you may contact the Tell Us Once telephone service who will follow it up on your behalf. Due to the secure nature in which your information is treated, the register office will not be informed of any correspondence between you and the department – it is a one-way process. We are unable to contact them for you. All the information you give is treated securely. The organisations that you notify will use it to update their records, but only as the law allows.
Benefit, Council Tax Reduction (sometimes called Council Tax Support), a Blue Badge, inform
council housing services and remove the person from the electoral register • Veterans UK – to cancel or update Armed Forces Compensation Scheme payments • Social Security Scotland – to cancel benefits and entitlements from the Scottish Government, for example Scottish Child Payment • HMRC and DWP will contact you about the tax, benefits and entitlements of the person who died. Tell Us Once will also contact some public sector pension schemes so that they cancel future pension payments. They’ll notify:
• Armed Forces Pension Scheme • NHS Pensions for NHS staff in England and Wales • Scottish Public Pension Agency schemes for NHS staff, teachers, police and firefighters in Scotland
Organisations that currently participate in the Tell Use Once Service include:
• HM Revenue and Customs (HMRC) – to deal with personal tax and to cancel benefits and credits, for example Child Benefit and tax credits
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Bereavement Guide
www.surreycc.gov.uk/registration
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