Q&A
A CHANCE MEETING AT THE NI PLUMBING & HEATING AWARDS HAS LED TO A SUCCESSFUL TWO-YEAR PARTNERSHIP WITH FLOGAS, OUTLINES SAFE GAS NI DIRECTOR VICTORIA SCOTT… Partnering in liquid gas conversions Case study: Oil-to-gas heating installation L-R: Paul and Victoria Scott.
Tell us about Safe Gas NI’s partnership with Flogas We have been working with Flogas for around two years, after meeting Installer Development Manager Michael Murphy at the last NI Plumbing & Heating Awards. A few weeks later, I gave him a call to say that we would love the opportunity to work alongside Flogas and support their customers. When Michael heard about what we could offer and how we could help his customers, he was happy to arrange a meeting. From that meeting, everything started to fall into place, and we began working together almost straight away. A large part of our work with Flogas involves oil-to-gas conversions in rural areas using Worcester Bosch products, completing power flushes, installing radiators and upgrading controls. How does Flogas support installers? It has been refreshing working with Flogas. Everything flows easily, and the whole process is straightforward for both us and the customer. A Flogas representative attends the property to carry out a survey and check that the customer is eligible before we get involved. Having completed the survey
first is a great benefit, as it saves us wasting time attending properties to quote when the customer may not be eligible. Once the customer contacts us for a quotation, Flogas sends us all the relevant information from the survey, which makes the process quick and easy. Do you have any plans to expand the partnership further? Flogas have set up a portal on our website, allowing us to direct potential customers to book their survey directly with Flogas. This makes the whole process even easier and gives customers a simple way to get started. The support we receive from Flogas has been excellent. Whenever we need help, our calls are answered straight away, and if we need the team to contact a customer, we can be confident that it will be dealt with quickly. That level of communication and reliability, that works both ways, makes a big difference and helps everything run smoothly for both us and the customer. This is why we love working with the whole Flogas team. We hope to continue building this partnership and working together for many years to come.
Projects recently completed by Safe Gas NI in partnership with Flogas include removal of an existing oil boiler, flue and oil tank, followed by supply and installation of a new Worcester Bosch 8000 40kW LPG boiler in the roof space of a residential property. The customer is benefitting from: • High-efficiency LPG boiler delivering reliable heating and hot water • Two heating zones providing separate control of upstairs and downstairs • Eight TRVs allowing individual room temperature control • New filters and system-cleaning • A 12-year warranty • LPG as a cleaner alternative to oil
Want to know more?
T: +44 (0)28 9034 3665 E: info@safegasni.com www.safegasni.co.uk
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