Contents
Introduction.....................................................................................................1 The limitations of only looking at failure ..........................................................2 The limitations of our traditional approach to looking at what goes wrong for learning ......... 2 The benefits of a more positive approach .......................................................7 What can we learn from positive psychology? ...............................................................7 The value of near miss investigation as an examination of success ............................8 Why find out about what went right? .............................................................................10 A positive methodology for learning from success ........................................12 Near miss/near hit investigations …………………..………………………………………..13 Scenario 1 Case Study: Near miss/near hit involving Qantas Flight 32……..15
Serious Incidents………………………………………………………………..……………… 19
Scenario 2 Case Study: Australian Transport Safety Bureau Report – Safe working irregularity following rail track maintenance…………………………..25
Learning from success during projects………………………………………..…………... 29
Tips for exploring success …………………………………………….……………………...30
Scenario 3 Case Study: The London Summer Olympics……………………..34
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