ABB - FREE@HOME® MAK ING HOME AUTOMAT ION E AS I ER THAN EVER
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— Our ProService portal Your advantages
If you require assistance or maintenance support, this can be done virtually by your installer, without the need of an on-site visit. The ProService portal offers a digital support possibility at any time.
Service and Support virtually for your ABB-free@home® system. This grants lots of benefits to free@home users:
Remote maintenance If you require assistance, the installer can access the ABB-free@home® system via the ProService portal to make the adjustments and changes. Also firmware updates can be done virtually.
Full Transparency The system promotes trust and transparency by giving the home owner complete visibility of any access or work on their system. The log shows the homeowner detailed information what has been changed: person, time and duration as well as any changes to the system – and the owners are able to revoke access rights at any time.
Full control by home owner The home owner is able to grant access to the installer for a maximum of 24 hours. Secure end- to-end encryption connects the Installer Portal to the customer’s System Access Point.
Efficient response Faster and more efficient response time when you require support from an installer. No travel time is required and no need to schedule an on- site appointment.
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