• To identify and develop policies, procedures and standards which encourage collaborative working and demonstrate best practice, incorporating systems for continuous assessment and improvement with the aim to deliver an exceptional service. • To ensure that all residences comply with both standards set by Universities UK (UUK). • Ensure that all residences comply with health and safety regulations / requirements and that record documentation for all mandatory inspections and tests are maintained. • Translate the strategy into an effective Business Plan and set, clear business objectives, and effective business processes that support the vision. 3. Student Experience • To ensure that the accommodation service contributes to a positive student experience by organising regular events and activities for student residents and actively promoting and developing the “Halls Cup” competition. • Development, implementation and continuous improvement of the “student journey process” which communicates and informs the student of all they need to know about living in a Halls of Residence, from the time they receive an offer to the day they leave. • To undertake satisfaction surveys and chair regular meetings with student residents and to follow up action points accordingly. • Maintain a range of KPIs and benchmarks against which the service will be measured. • An understanding of health, safety and wellbeing and how this is applicable to accommodation related operations 4. Operational Management • To liaise with colleagues in the Estates and Academic Environment department to define and agree a programme of cleaning, planned maintenance, redecoration and repairs. • Foster effective working relationships with 3rd party contractors/suppliers to manage the delivery of agreed SLAs and address underperformance issues as appropriate • Maintenance of a furniture and equipment inventory for all residences including the preparation of an annual equipment replacement schedule with associated costs. • Oversight of the CAFM system used by the residences ensuring that maintenance and cleaning issues are tracked and where applicable updates are communicated to students. Planed Preventative Maintenance is noted and appropriate action taken. • Using the CADM system ensure that all forms of flat inspections are schedule and documented and that follow up actions are tracked and where relevant entered on a student’s KX account.
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