Seattle Breakouts Open Doors on Your Path to Everywhere

In addition to immersing yourself in Hospitality Training Competencies, there is a fifth track of Hot Industry Topic Breakouts that you may choose to take during times when you are not attending a competency workshop.

Turn Training into an EVENT!

Kelly McCutcheon, Group Director of Training, Whataburger Rachel Richal, Vice President, Training, Buffalo Wild Wings, Inspire Brands

Designing Training that Sticks! Using Action Mapping in Instructional Design

Set the stage, dim the lights, and cue the music! Learn how to add pizzazz to your presentation to create an experience. You will explore ways you can pump up your presentation before, during, and after your training event. These techniques will have your team eagerly anticipating and networking before your event, and leaving with stronger and deeper takeaways.

Miranda Lee, Senior Manager of Training, Jack in the Box Action mapping includes needs analysis, not just organization of content. It’s a highly collaborative process tied to goals, which leads to a more purposeful design for training. Join this session to get hands-on with some tools to accelerate your needs analysis and elevate your training design.

From Better to Best: A Proactive Approach to Creating Exceptional Experiences Ali Knapp, President, Wisetail

More Than a Feeling: Measuring Your Culture and Learning from Your Team Member Experience Journey Damian Hanft, VP, Culture & Brand Ambassador, Inspire Brands Jody Huls, Team Member Experience

To create a culture of safety, modify behaviors, and empower employees, learning and development within checklists must coexist. This session will breakdown how technology puts trainers into the driver's seat–to create a proactive relationship between daily operational tasks and learning, and to ultimately transform your company.

Influencer, Buffalo Wild Wings, Inspire Brands Your guest experience will never exceed that of your team member experience. In this

interactive session, you’ll explore what great culture is, and how to measure culture in your organization while enhancing the team member experience journey.

Trauma-informed Supervision

Jennifer Belk White, Human Resources Director, Lumina Foods Matthew Brown, Chief People & Culture Officer, Schoox We don't all perceive trauma in the same way, and as a result we can make some

MS Teams: One Application to Train Them All

Bobby Underwood, Director of Training, Company Operations, Little Caesar Enterprises Inc. Only using MS Teams for messaging is like using your smart phone for just text messages. Learn how to use Teams as a remote classroom, project management hub, resource library, and more. Bring your laptop or mobile device and come join the robust discussion!

unintentional missteps that can trigger others. When we are able to use our knowledge and awareness of trauma to inform how we interact with one another, great things can happen.

Like a stunning piece of multicolored Chihuly glass art, our conference team comes together to make a beautiful combination. To get to know them better, we asked them: “ What’s the one artistic/creative thing about you people don’t know and may be surprised to hear?” Getting to Know Your Seattle Conference Team

January Webinar

Register Today!

Compliance Training: From "Checking the Box" to Engaging Learning Experiences January 18, 2023 | 2:00 PM EST

Tayler Neugent , Regional Training Manager, East DIV. Popeyes “I am the least talented/creative person alive – can't paint, draw, etc. BUT, I am a true believer that music is a universal language that can help people find surprising commonalities! In that spirit, I will listen to any song or band that someone shares with me to better understand them on a personal level. So, if you see me at a CHART event, tell me what you're currently listening to or your favorite song; I promise by the end of the conference, I will have listened to it!” HOSPITALITY CO-DIRECTOR COMMUNICATIONS DIRECTOR Dina Taher , GM Hiring and Development, In Town Suites “I was a competitive baton twirler/majorette for nine years. I held Regional, State, and National titles. I also performed on the entertainment side at football games, malls, and parades – juggling fire and twirling machetes!” Keith Strew , Vice-President of Learning and Organizational Development, Puttshack “I am a BBQ aficionado, and my artistic creations are made with food. From Texas-style brisket and pulled pork to eggrolls and tacos made from scratch.” HOSPITALITY CO-DIRECTOR

Angelina Sabatini Director of Training & Development, Ford’s Garage

Bob Duprey Founder, Restaurant Playbooks

UPCOMING REGIONAL TRAINING FORUMS chart.org > trainer development & events > upcoming webinars Learn a simple but effective framework for designing and delivering compliance training via engaging and effective eLearning experiences. Identify learning experiences that support your company’s culture and values, and that your employees will enjoy and practice. Central Texas In-person RTF January 11, 2023 | 4:00 - 6:00 PM CST Mobile, Alabama Area Virtual RTF Topic: Train to Retain! January 18, 2023 | 1:30 - 3:00 PM CST

CHART 103 • SEATTLE, WA • MARCH 4-7, 2023

chart.org > trainer development & events > rtfs

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