ARTICLE Stephen Long THA Great Customer Experience Program (GCE) Get our Website experience
Have a look at our Typsy Landing Page, watch the videos, get into We can offer you a skills experience that you can access 24/7, on any device that is professionally developed, is presented by industry experts from across the world, that is in bite size chunks – that meets your needs. https://info.typsy.com/tha-typsy-training (Password if required is TAS) What’s new – try our Employment Relations service. Watch out for Jordan Lewtas our new Employment Relations Officer who is visiting venues that have participated in the GCE and seeking to provide information on Employment Relations matters that can assist venues in their people management. Jordan has already visited over 90 venues and has been able to provide advice about how better, and cheaper, venues can manage these important issues. Jordan has a wide brief that includes both members and non-members of the THA, and venues across the Hospitality and Tourism sectors – it’s far better for us to provide this advice than for Fair Work to be involved. Keep an eye out for Jordan and engage with him – you won’t regret it. The Program is working - want to be included? Stephen Long: Ph: 0439 100 290 E: stephen@tha.asn.au
Have a look at our website, watch the opening video and listen to Premier Will Hodgman speak about its importance, listen to Jocelyn Berechree talk about her three venue's experience with the program, understand how the program can help you and your venue attract and retain more customers through increasing your venue capacity to provide a “Great Customer Experience”. The GCE program is free, is all done at your venue, is done when and how you want it and, offers great opportunities. The Great Customer Experience provides venues with: • A review and consolidation of Social media outcomes – what is your customer saying? • A business survey to get the business view – we explore your needs, your strengths and weaknesses, whether you need assistance in employee management – many issues to inform us about how we can help. • A Venue Awareness (VA) Session that engages employees in the venue using simple concepts that work positively in gaining better engagement from your staff. • Skill sessions utilising our video-based learning framework https://tha.asn.au/welcome-gce Get our Partnership experience
ONEMUSIC. ONELICENCE. Over the next 12 months hospitality venues will receive step-by-step information on how to transition from the two-licence system of APRA AMCOS and PPCA to the simpler one-licence system of OneMusic Australia. Now there’s an e-commerce website so you and your admin team can sign in, transact online and review all your music use details in one place, at any time of the day or night. Hotels, Pubs, Taverns, Bars & Casinos will enjoy enormous benefits from: • a huge cut in red tape and admin time - you’ve been asking for it! • new background music fees - with packages starting at $130 • the introduction of an All-Inclusive package for large venues
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What next? Advance information will be rolled out to coincide with your renewal date. In the meantime contact hello@onemusic.com.au or visit our website onemusic.com.au or call 1300 162 162.
October 2019 www.tha.asn.au
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