HOSPITALITY REVIEW The Official Journal of the Tasmanian Hospitality Association - October 2019
October 2019 www.tha.asn.au
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6-8 Stony Rise Road Devonport, Tasmania 7310 T +61 3 6424 9996 E sales@rapidsupply.com.au W www.rapidsupply.com.au
2 Unit 1, 94-98 Charles Street Moonah, Tasmania 7009 T +61 3 6272 7388 E sales@rapidsupply.com.au W www.rapidsupply.com.au
October 2019 www.tha.asn.au
CONTENTS
FEATURES & ARTICLES
2 - President's Report 4 - CEO Report 7 - Membership Update 9 - Great Customer Experience 10 - ER Update 12 - Clubs Tasmania 15 - Premier – Will Hodgman 17 - Tasmania Police 18 - [THAT] Foundation 21 - Drysdale Teachers Industry Best 23 - Tourism Tasmania 25 - Business Events Tasmania 32 - Upcoming Events
25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 Phone: 6220 7300 Email: enquiries@tha.asn.au Web: www.tha.asn.au
October 2019 www.tha.asn.au
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President's Report
One of the advantages of being part of the THA and the greater AHA national family are the networking opportunities that regularly present themselves. Study Tours are something the AHA have done for several years now and do them very well providing a jampacked agenda for guests to enjoy and learn from. Most recently, Bali was the destination for the ‘Young Guns Study Tour’ where 45 people from different hospitality businesses across the country attended. Besides experiencing VIP treatment and unique dining experiences throughout the entire week, guests enjoyed a backstage look at some of Bali’s hospitality giants and business sessions covering marketing and operations within these groups. They were also given the opportunity to meet and speak with many venue owners and gain valuable insights into their individual business pathways and journeys. Phil Fuglsang from Salamanca Inn and also serves as the THA Board’s Treasurer joined this Study Tour and I have provided some excerpts from Phil’s report. As you can see, it wasn’t all work – the agenda did provide some time for fun. I encourage our members to keep an eye out for information on future study tours and seriously consider joining what many consider to be a once in a life time opportunity giving you valuable learnings to bring back to your business. "Once being dropped at the entry of reception, I was met by several staff with huge smiles as if they were family who hadn’t seen me in years. They ushered me to the check-in area where there were three different intimate desks. The check-in was quick and within minutes I was in my deluxe room amazed by the cleanliness, modern fit out, beautiful view overlooking the water, and a warm welcoming personalised letter. I purposely arrived a day earlier to the other 45 delegates to get a personal feel for the venue so after unpacking, I commenced to the facilities. I headed straight to peruse the pool area and as expected, it exceeded my expectations with an infinity pool overlooking the water, huge lounge seating, swing seating, lounge chairs, normal deck chairs, sun sails, umbrellas - I knew free time was going to be spent there. I moved onto the Indonesian authentic restaurant where I met the Sous Chef and discussed cooking techniques and where their produce was sourced, immediately making a dinner renovation for that night. I then moved onto the outdoor breakfast area with again, amazing collectic seating, three island kitchen severies. Following that, I visited the modern gym facilities where I was welcomed by the personal trainers asking if they can organise a PT session with me. Finally, I walked around the gardens surrounding the venue, I was overwhelmed with the modern beauty of the venue, the incredible customer service, and the amount of areas to eat, drink and enjoy my upcoming stay. During my time at the Renaissance, I visited each restaurant and of course each bar and the highlight was the authentic Indonesian restaurant on the first night. The wait staff’s knowledge of each item was so in-depth and comprehensive, they knew where the produce was grown, to what process and techniques were involved in the cooking. And to not be overwhelmed by how amazing the food and service was, the Executive Chef came out and talked further about his dishes, about his team, his time at Renaissance, and his passion for Indonesian food."
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Hospitality Review
"Check-out was a seamless experience with well trained front of house staff finding out how your stay was in a non-obtrusive manner asking indirectly how the facilities and service were. A final sales pitch echoed how they would love to have you back in the future. After check-out, we were lucky enough to experience a back of house tour with Marriott’s General Manger of the year Brad Edman - what an incredibly motivated and passionate Australian. He personally flew over from Thailand to meet the 45 AHA crew to discuss their team culture, and do a tour of their back of house operations, how they cost their food and portion, how the Balinese will move to another venue in packs if the other venue provides better staff meals, and their 4 leg table principle which I loved - if one leg of the business falls, they all fall. Looking at the back of house operations, their equipment is the most modern available. The Balinese have highly strict rules and regulations regarding managing food and cleanliness for example, if one guests falls ill, the entire kitchen is shut down and must not be reopened until the cause is found. What I took away though, was their emphasis on their team. The staff facilities and culture were extraordinary. The size of the eatery, having their own Chefs, the walls full of slogans, the facilities were nothing I had seen in any venue in Australia. They are treated back of house, as being their own customers. And this comes out when you are on the other side of the staff walls, it only took one night for the staff to learn my name, the following day they were greeting me by my first name, the guys from the bar shouting it out when entering the area. Once the tour concluded, we met at the foyer where our transfer busses awaited and once again every event, every moment, there is unexpected incredible experience to be had. This time two police cars, and four police bikes provided an escort to Seminyak which would on a Saturday usually take well over two hours, took under an hour. Once again feeling like I was experiencing something from
"The night of Mexicola certainly isn’t one that is crystal clear. After some networking, the start of the night we started with a tequila cocktail competition. After picking up the first prize (a little hazy if that happened), we heard from the owners talking about both their venues, the famous Luigis and Mexicola. Both venues fitted out for pre-dining and then in a blink of an eye, the venues turn into a nightclub. The last memory was everyone dancing on all twenty tables, I believe we exited the building at 4am, certainly a night to remember, I believe. Hollywood, where all traffic moved to the of the road while we made seriously fast time to our next venue, The W Hotel Seminyak. If I wasn’t blown away enough by Renaissance, The W Hotel did one up on them. We arrived again being met by several staff, ushered over to fresh coconuts with etching of the AHA into them, the General Manager himself greeting us and talking of their mission and culture, welcoming us with drums and music. The hotel was breathtaking, with every little detail taken into consideration to create an experience like no other."
Our time in Seminyak including Fishbone Local, Lawn Beach Lounge, Potato Head and Finns, showed that Bali has unforgettable experiences to offer, from the most unique venue experiences to relaxed beaches and tours which are all first class. I will without hesitation be returning to Bali."
October 2019 www.tha.asn.au
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CEO's Report
In early October I had the pleasure to travel to Nadi on Fiji’s west coast with the THA's Peter Sheldon-Collins, to assist in progressing an important hospitality development initiative. TheTHAhas been supportingRotaryAustraliawith thedevelopment of the Drasa Charmer School of Catering, a vocational training school managed by the Drasa Secondary school, located north of Lautoka. The school is one of a few remaining schools in Fiji approved by the Ministry of Education to provide vocational education and training (year 13), alongside its secondary education program. The Drasa Charmer project commenced in 2007 and is part of the larger Rotary Fiji Schools project, which supports the development of around 20 secondary schools in western Fiji. The Drasa region is a relatively underprivileged area and the Drasa Charmer catering school provides an important opportunity for the students in the region to develop future careers opportunities in the hospitality industry in Fiji. The THA and the Tasmanian Department of State Growth have supported the Drasa Charmer project for many years, initially through the provision of second hand computers as part of government upgrades, as well as sourcing kitchen equipment with the assistance of the THA. More recently the THA assisted the Rotary Fiji Schools project team in seeking funding support from Rotary International, to provide the students with additional facilities to support their training program. This funding was approved in June 2019. The Drasa Charmer project has seen the catering school develop the facilities and a teaching program where its graduates are now being recognised by the hotel and resort industry. The project had also reached the point where it was important to
further develop the relationships between the school and the local hospitality industry, as well as relationships with higher education providers. This was particularly important in developing the pathways for those Drasa Charmer graduates looking to enter the workforce as well as those graduates looking to continue on with higher education, and the THA was very pleased to assist in this. Along with Rotary Fiji Schools project representative Mr Denys Tilly, and Peter Sheldon-Collins – the THA’s Project Manager responsible for the THA’s participation in the project – I had the pleasure of meeting venue managers from the Denarau resort hotels, the Chief Executive Officer of Pacific TAFE Dr Hasmukh Lal, Pacific TAFE’s Team Leader Ms Parijata Moeava, the Drasa School Principal Mr Pushp Sharma, the head of the Drasa Charmer catering school Ms Luisana Vosavakarua and the Drasa school council. It was pleasing for me to see how positive and supportive everyone was and that there was a genuine interest in working with the school, to strengthen and further develop its training program and to develop the pathways for the students into the industry and onto higher education. A number of the resort venues will now actively engage with the catering school, including school visits by their professional staff to talk about careers in the industry, their chefs providing cooking demonstrations, student visits to the venues and potential work experience opportunities. Importantly, the direct connection with the industry will be important in opening up the pathways for the graduates looking for employment in the industry. And Pacific TAFE and the Drasa school are now working on formalising their relationship, to develop the pathways for Drasa graduates looking to go on to further education. I think projects such as the Drasa Charmer catering school project demonstrate what can be achieved through dedication and an ongoing commitment.
Drasa Charmer Kitchen - before and after
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Hospitality Review
While the THA has been very pleased to play a supportive role, the success of the project is because of the long term commitment and dedication of the Rotary Fiji Schools project team, notably, Veena and Denys Tilly, Manjula and Andrew Watts, Ms Sushila Desai, as well as the Drasa School Principal Mr Pushp Sharma and Ms Luisana Vosavakarua, the head of the catering school. I must also give recognition to the Fiji Hotel and TourismAssociation who provided much needed assistance in engaging with the hotel and resort managers, and the Hilton Hotel Denarau for providing a meeting room and facilities for our meeting with the local industry. For me the project provides some important lessons for us here in Tasmania, particularly in terms of the value of good working relationships and collaboration across industry, education providers and government. Importantly, the THA will continue to play a supportive role for the Rotary Fiji Schools project, including sourcing much needed equipment. Recently, with the generosity of our corporate partner RACV RACT Hobart Apartment Hotel, the THA was able to donate 20 second- hand wide screen TVs to the project. When installed these will make an enormous difference to the schools and their ability to provide a quality education to the students in Fiji. If other members, or indeed any hospitality businesses in Tasmania more generally, are interested in supporting the project through donation of equipment or financial contributions, I encourage you to contact me. I’ll be more than happy to discuss the opportunity with you. "For me the project provides some important lessons for us here in Tasmania, particularly in terms of the value of good working relationships and collaboration across industry, education providers and government."
Steve with Mr Vinod Kumar, HR Manager, Marriott Group
Steve, School Principal and School Council members Lusiana Vosavakarua, and Denys Tilly on the steps of the catering school
October 2019 www.tha.asn.au Dr Hamuskh Lal, CEO Pacific TAFE, Mr Denys Tilly, Rotary Fiji Schools project, Steve, Peter Sheldon-Collins, and Parijata Moeava, Team Leader Pacific TAFE
Drasa Secondary School
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Hospitality Review
ARTICLE Nick Roney
During the months of August and September, the THA was quite active moving around the state with information sessions and other activities. It all started in early August with one of our Corporate Partners - North Melbourne Football Club - doing a state wide tour with their four premiership cups and sportsman's night to celebrate their 150th year. Congratulations to all involved and well done to Shayne Stevenson and his team. We held our annual THA Awards for Excellence night which saw more than 560 people attend the event at Wrest Point Hotel . Some fun was had with a little cameo on the big screen from Steve Old and myself introducing the awards along with interviews and filming for the Hospitality in our Community podcast. Well done to the venues that received awards and also to those
unaware of the changes please feel free to email me on nick@tha.asn. au or contact me direct on 0439 119 343. In our corporate space, I would like to welcome new partners who have come on-board with the THA recently and they are; Australia Chef Migration, Pinnacle People, Complete Information Solutions, Colony 47, Top Centre Laundry & Energy ROI. All of our corporate partners should be able to offer some value or benefits to your business so, please make a point that you are a THA member when contacting them. I would also like to hear your stories when you have dealt with our partners, so just shoot me a quick email when you do at nick@tha.asn.au See our website for all of their contact details.
who were finalists, a big congratulations to you all. I encourage everyone to nominate next year as it’s not only about winning but the valuable report you get back with details on your venue and how we can all improve in small areas.
You all should have seen an email come out in the last month in regards to an Electricity offer and the potential for you to save money. This has been in conjunction with our newest Corporate Partner in Energy ROI. The idea behind this is to get as many members as possible to join forces and bundle your energy consumption. We can purchase a big block of energy and collectively get a better price. This can only work if we
The national awards were held on the Gold Coast in September and it was great to see a full table of Tasmanian venues at this event. Even more pleasing to see that Tasmanian venues took home four awards. The recipients are as follows: Best Restaurant Regional – Furneaux Restaurant, St. Helens. Best Bistro Regional – Shoreline Hotel, Howrah. Best Superior Accommodation – Maylands Lodge, New Town Overall Hotel of the Year Regional – Shoreline Hotel, Howrah. Congratulations to our President Paul Jubb who was inducted into the Johnnie Walker Hall of Fame for his long-standing service to the hospitality industry. The list of winners proves that Tasmanian venues continue to raise the bar in service and experience that we provide our customers, well done to all. We commenced the second round of our regional forums in September, which saw us on the West Coast at Strahan Village and then to the North West Coast at Burnie Central Townhouse . We rolled out the regional plans and had some informative sessions. Venues also had the opportunity to meet our corporate partners at their information tables. It would be great to get more of an attendance to these events as it gives you a chance to be informed on important issues as well as giving you a chance to put any ideas forward that you may have. One of the sessions was information on the APRA and PPCA merger , which is now known as OneMusic Australia. There is a new pricing scheme with this merger that all venues should be aware of. If you are
have a number of venues opt in with an expression of interest. I encourage everyone to participate in this, as when I talk to venues all around the state, the one common thing is energy prices, so now is your chance to potentially bring this cost down. For more information email me at nick@tha.asn.au or call me on 0439 119 343. The Podcast is still going strong with more than 6000 listeners tuning in each episode. Join Steve and myself as we try to make it a little comical at times but also have some quality conversations with politicians, venue owners, managers and staff as we hear amazing stories behind their hospitality journey. Our THA staff also give updates in our podcast that will also keep you informed on workforce development and ER matters as well as interviews with corporate partners and politicians when required. If anyone has any stories they would like to share or any ideas that you think would work please get in contact with me. I have stated previously in regards to the THA Podcast, this gives us an opportunity to spread the hospitality word far and wide. In the next fewmonths everyone will be gearing up for the busy period, with the weather getting better and now daylight savings has kicked in. Please make sure you have all contracts in place with staff and the correct pay rates, if you have any questions around this please call the office on 6220 3700. Please contact myself directly if you need assistance in any way in regards to your membership on 0439 119 343. Cheers Nick Roney
October 2019 www.tha.asn.au
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IT’S IN THE CAN
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Hospitality Review
ARTICLE Stephen Long THA Great Customer Experience Program (GCE) Get our Website experience
Have a look at our Typsy Landing Page, watch the videos, get into We can offer you a skills experience that you can access 24/7, on any device that is professionally developed, is presented by industry experts from across the world, that is in bite size chunks – that meets your needs. https://info.typsy.com/tha-typsy-training (Password if required is TAS) What’s new – try our Employment Relations service. Watch out for Jordan Lewtas our new Employment Relations Officer who is visiting venues that have participated in the GCE and seeking to provide information on Employment Relations matters that can assist venues in their people management. Jordan has already visited over 90 venues and has been able to provide advice about how better, and cheaper, venues can manage these important issues. Jordan has a wide brief that includes both members and non-members of the THA, and venues across the Hospitality and Tourism sectors – it’s far better for us to provide this advice than for Fair Work to be involved. Keep an eye out for Jordan and engage with him – you won’t regret it. The Program is working - want to be included? Stephen Long: Ph: 0439 100 290 E: stephen@tha.asn.au
Have a look at our website, watch the opening video and listen to Premier Will Hodgman speak about its importance, listen to Jocelyn Berechree talk about her three venue's experience with the program, understand how the program can help you and your venue attract and retain more customers through increasing your venue capacity to provide a “Great Customer Experience”. The GCE program is free, is all done at your venue, is done when and how you want it and, offers great opportunities. The Great Customer Experience provides venues with: • A review and consolidation of Social media outcomes – what is your customer saying? • A business survey to get the business view – we explore your needs, your strengths and weaknesses, whether you need assistance in employee management – many issues to inform us about how we can help. • A Venue Awareness (VA) Session that engages employees in the venue using simple concepts that work positively in gaining better engagement from your staff. • Skill sessions utilising our video-based learning framework https://tha.asn.au/welcome-gce Get our Partnership experience
ONEMUSIC. ONELICENCE. Over the next 12 months hospitality venues will receive step-by-step information on how to transition from the two-licence system of APRA AMCOS and PPCA to the simpler one-licence system of OneMusic Australia. Now there’s an e-commerce website so you and your admin team can sign in, transact online and review all your music use details in one place, at any time of the day or night. Hotels, Pubs, Taverns, Bars & Casinos will enjoy enormous benefits from: • a huge cut in red tape and admin time - you’ve been asking for it! • new background music fees - with packages starting at $130 • the introduction of an All-Inclusive package for large venues
s
What next? Advance information will be rolled out to coincide with your renewal date. In the meantime contact hello@onemusic.com.au or visit our website onemusic.com.au or call 1300 162 162.
October 2019 www.tha.asn.au
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Merv Saltmarsh ARTICLE
Work drinks are part of the workplace The following tips and examples should provide a heightened awareness for all employers and staff As the seasonal activity increases and that includes the upcoming Christmas - New Year period, all employers need to be fully aware of practices and policies that comply with Fair Work Legislation. In particular, employers need to be vigilant and be aware of the laws in place regarding bullying and sexual harassment in the workplace. Businesses need to have strict policies and procedures in place to protect them from liability. The implications for the employer and importantly the employee can be damaging to the extreme and hence the need for company values and standards to be front and centre. Friday after work drinks is a social activity partaken by many industries and is a way for colleagues to meet and greet in a space away from the workplace. However, could it be, that the pub up the road from your office is still considered the ‘workplace’? In cases taken to The Federal Court, including one where a woman won a sexual harassment case for several incidents with a male colleague in nearby bars. The bars were deemed to be the workplace because management had invited the staff to attend. Employers must be aware that establishments outside the workplace can still be considered such if there is sufficient connection to work and work colleagues. This can also be the case particularly where the employer provides alcohol and with that brings workers compensation potential incident and claims. Why? Supply of alcohol can be linked to the reason of incident and lack of genuine duty of care in the event of an incident or accident. In a published case $500,000 was awarded to a chartered accountant from an entertainment company. The lady was sexually harassed four times by a casual accountant employed at the time. The casual employee persisted to pursue the employee in an explicit and crude way. The inappropriate work relationship and the mix of alcohol ultimately lead to her impaired judgment and she became vulnerable when intoxicated. On one occasion she awoke with no recollection of the night before but showed physical symptoms which were consistent with sexual contact . The accused was found to have assaulted her in the workplace, without her consent. Be aware any similar cases of pursuit of an employee or verbal confronting and or incident are high potential reasons for legal action, so be warned. Takeaway; You initiate the function then you are at risk.
Replacement employees during parental leave Many employers are unaware of how they should employ (and their obligations to) individuals who are replacing an employee who is on unpaid parental leave The Fair Work Act (the Act) imposes an obligation on employers to notify a prospective replacement employee that: • the period of their engagement is on a temporary basis only. This means that the employer cannot advertise or hold out that the engagement will be on a fixed term basis; • the employee on parental leave has the right to return to their original position at the end of their leave; • the employee has the right to return and the employer has the right to request that the employee return to their original position (or to cancel the leave if it has not commenced) if the child is stillborn or dies after birth; and
• the employer has a right to request the employee to return to their original position in the event that the employee on maternity leave ceases to have responsibility of the child. As an example, if an employee on parental leave gives birth, but the child dies after 2 months during the period of parental leave of 12 months, the employee reserves the right to end their maternity leave early and return to their original position. The importance of this is that if, in the above example, the employer engaged the replacement employee on a fixed term basis and the employee on parental leave chooses to come back early, then the employer could potentially be breaching the contract of employment with the replacement employee (and may be liable to pay the remainder of the term of the contract of employment Therefore, it is important for employers to keep these obligations in mind before engaging a replacement employee. Managing the employee’s expectations from the outset, by notifying them as required by the Act and ensuring their term of employment is set by reference to replacing the employee on parental leave (rather than a fixed term), will prevent issues later.
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Hospitality Review
The role of a support person?
Employees are entitled to have a support person present during a meeting related to , investigations and disciplinary action. Failure to afford an employee a support person in a meeting in relation to a dismissal can result in the dismissal being deemed unfair due to the employee not being afforded procedural fairness. If it is a performance review matter, there is no requirement for a support person, unless it impacts on future employment. Where an employer dismisses an employee, and an employee subsequently lodges an unfair dismissal claim, the Fair Work Commission will consider whether there was an unreasonable denial of a support person at any discussions relating to the dismissal in order to assess whether the dismissal was harsh, unjust or unreasonable. Therefore, it is particularly important for employers to understand the role of a support person and when they must be afforded to an employee. Can an employer deny a request for a support person? There may be occasions where it is appropriate to deny a support person selected by the employee, including when the support person is: • in a more senior role than the person conducting the meeting; • involved in the issues being addressed in the meeting; or • someone who may be disruptive to the process, such as an ex- employee. If you deny a selected support person, you must make it clear that the
employee is able to select a more appropriate support person to avoid breaching the Fair Work Act. The role of a support person It is important to confirm to the support person at the outset of the meeting what their role is in the meeting. It should be explained to the support person that they are present in the meeting for emotional support only and they are not to act as an advocate for the employee. The employee must answer the questions themselves, not the support person. Best practice • Notify the employee of an intention to have a meeting and the ability for them to bring a support person; o Clearly outline to the support person what their role is; o Allow the support person to support the employee in the meeting whilst ensuring that they are not acting as an advocate or talking on behalf of the employee; and o Be aware of any additional obligations which may arise under an award or enterprise agreement. For further advice about themes covered in this case summary, feel free to contact THA by email to Merv Saltmarsh ER Business Improvement at merv@tha.asn.au or mobile direct on 0407869924.Members can also have access to all of our services and much more, including the member’s area of the website.
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October 2019 www.tha.asn.au
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VISION Clubs Tasmania, a division of the Tasmanian Hospitality Association (THA) is the peak advocacy body for RSL, sporting and community clubs across Tasmania. PURPOSE Our purpose is to advocate, lobby and represent RSLs, sporting and community clubs, on a range of issues relevant to clubs, so clubs can be effective, sustainable and viable and play a role in promoting healthy lifestyles, across the community. OUR ROLE Clubs Tasmania is committed to engaging effectively with stakeholders in a meaningful, accountable, responsive and equitable way to strengthen the community club industry.
REGIONAL CLUBS FORUMS
As part of our commitment to strengthening the community clubs industry, Clubs Tasmania recently held regional forums in Strahan, Burnie and Bicheno. The THA and Clubs Tasmania are creating an industry plan to present to Government in 2020 and local community club volunteers, office bearers and representatives from local government, were invited to come along and have input into the plan and help us identify what the barriers to participation are for clubs on the West Coast, North West Coast and East Coast. If you missed the regional forums, there is a still a chance to have your say! Email your input to andrew@tha.asn.au
Wednesday, November 20 Launceston Regional Forum Grand Chancellor Hotel 9.30-12noon
Clubs Tasmania Project Manager Andrew Moore, working with community clubs local government in Strahan recently, generating ideas and listening to feedback that will form part of our Clubs Industry plan, which will be presented to government in 2020
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Hospitality Review
Andrew Moore - Clubs Tasmania ARTICLE
CLUBS TASMANIA - Visible in the community
Australians love sport and sport plays a major role in the Australian community. Sporting clubs and organisations have always played a vital role in Australia. Community sports clubs also play a significant role in promoting participation and encourage people to lead balanced and healthy lives. The State government recognises this, and along with an acknowledgement that community clubs build community cohesion and help local people build friendships and social connections, has funded Clubs Tasmania through to 2020 to strengthen the community club industry. Part of Clubs Tasmania’s role is to advocate, lobby and represent our community clubs (RSLs, sporting and community clubs) on a range of relevant issues, so community clubs can be effective, sustainable and viable and play a role in promoting healthy lifestyles across the community. In order to do this, Clubs Tasmania needs to be visible in the community, connecting with clubs and meeting regularly with peak bodies and local government. As you can see below, we have been busy doing this. Most state sporting organisations and community clubs share a desire to serve their communities and operate as public bodies. They are reliant on public funding and support, although some enjoy small funding allocations via Communities, Sport and Recreation. Most state sporting organisations are volunteer led, with the exception being large corporate sporting bodies and some professional teams, that are viable, due to commercial sport revenue streams. The majority of the community clubs industry in Tasmania, have volunteers in the engine room. It is this group that Clubs Tasmania are focused on supporting by building capacity and creating confidence in clubs within the community. Community clubs can now access our “one stop shop” via our 1300 125 827 free call number, where clubs can obtain quick and accurate advice from our experienced staff on topics including compliance, governance, employment relations, grant writing and funding, anything to do with operating an effective, viable and sustainable club. We have launched our website https://tha.asn.au/clubstasmania with resources and links and Clubs Tasmania is available to meet with clubs and peak bodies on any issue, to ensure clubs and peak bodies have a voice at key industry stakeholder meetings, forums and seminars, both in Tasmania and interstate. The impact of a viable, effective and sustainable community club was highlighted recently in a survey from Swinburne University, that found Australians think sports organisations do more for the greater good than government, religious organisations, or business. As Project Manager for Clubs Tasmania, I encourage RSL, sporting and community clubs, to actively participate in the broader Clubs Tasmania Program, to ensure benefits are maximised.
Clubs Tasmania’s Project Manager Andrew Moore
THA staff embracing the message from Samuel Johnson around Love your Sister’ hosting a visit on June 27 at THA offices in Salamanca. A truly remarkable story and a cause that THA staff are pleased to support. Want to get involved, then reach out to us on 1300 125 827 and we can get you on board when Samuel next visits Tasmania https://loveyoursister.org/
Clubs Tasmania supported one of our member clubs, East Launceston Bowls Club at their Calcutta to launch the Bill Springer Memorial bowls event on Friday September 13. On hand to celebrate and support Clubs Tasmania Project Manager Andrew Moore, was THA Corporate Membership Manager Nick Roney and Prime Minister Scott Morrison, who was in town and only too happy to call in to ‘Sporties’, have a beer and support our event.
Clubs Tasmania has received wonderful support from the community clubs industry since the State Government increased its investment in 2019. In October, we will be excited to achieve a short term milestone, welcoming our 100th member and have begun the planning phase for a state-wide conference in October 2020 for club volunteers and community club office bearers. Stay tuned for more news on how Clubs Tasmania is strengthening the community clubs industry.
For more information about Clubs Tasmania, contact our free call number 1300 125 827 (1300 1CLUBS), to attend one of our events or if you have a question, please email Andrew Moore at andrew@tha.asn.au
October 2019 www.tha.asn.au
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RedRoo Enterprises was born from a desire to help local businesses and tourists. Experiencing local hospitality and creating deeper cultural connections while on an overseas holiday can often be the most memorable part of your trip. But many great products and authentic experiences lay tantalisingly just out of reach because of communication barriers with the locals and not having the confidence to break them down. This is why tourists often stick to the well-trodden, tourist pathways laid out for them. The communication barrier can hold back your business too. Chinese tourists are arriving in
record numbers but are they able to positively interact with your business? We use well-established technology, to make your business “China ready” and reap the rewards. WeChat is the number one Chinese social media platform, with an estimated 900 million active users per month. If you are Chinese, you most likely have a WeChat account. It’s is similar to Facebook, and even more powerful. WeChat is the lynch pin in our strategy and it has taken us many, many months of hard work to have our business setup up in China and be able to assist Australian businesses. What kind of information do business owners and managers want to provide for potential Chinese customers? General information about products,
services, trading hours, promotions, images and menus, to name a few. The same information you would want any customer to know about your business. We setup a fully authorised WeChat page for your business and translate your vital information into both simple and complex Chinese. By placing a RedRoo QR code (supplied by us) in the window of your business, you can allow Chinese tourists to come and learn about what you do in a way in which they are comfortable. In China QR codes are everywhere and are part of day-to-day communications. We offer other products to get your business China ready such as assisting in translating menus and breaking down cultural barriers that may hold your business back. Anyway you slice it, with China now the largest tourist market coming to Australia and set to grow, can you afford to ignore it any longer?
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Hospitality Review
PREMIER WILL HODGMAN ARTICLE
Tasmania’s hospitality industry is a cornerstone of our great visitor economy that my Government strongly supports. Our visitor economy continues to perform strongly, with latest visitor survey data showing the number of visitors to the state remained steady at 1.32 million, and visitors spent a record $2.5 billion, which is up 4 per cent on the previous year. But we can’t take our success for granted. Our tourism and hospitality industry is stronger than ever before, employing around 42,800 Tasmanians – about 17 per cent of our total employment, which is the highest level of any state in Australia. And Deloitte Access forecasts visitor spending could more than double to $5 billion a year, with 5,000 to 10,000 more jobs in the visitor economy created by 2030. In planning for future growth it’s time to refresh our marketing brand. We have launched the Tasmania – Come Down For Air campaign that positions our state as the antidote to the stresses of modern life, and sets Tasmania apart from the pack. We are developing the next stage of the T21 Visitor Economy Strategy, which will include close consultation with the THA. To spread growth across the State and ensure we continue to invest in new products and attractions, to keep people coming to the state, we have launched the Regional Tourism Attraction Loan Scheme that provides low interest loans of up to $1 million for tourism operators to
develop new products, experiences and attractions. Our vibrant hospitality sector is also an important part of what makes life here so special for Tasmanians, so we want to continue to develop and support the industry, and make a visit to a pub or a venue the most enjoyable and safe experience. We are partnering with the THA to deliver the Stop the Coward’s Punch campaign, with new laws to crack down on ‘one punch’ violent offenders. We are committed to protecting the safety of people in our hospitality venues, whether patrons or professionals. These senseless and sometimes fatal attacks are often unprovoked and indiscriminate, but can leave lasting and devastating effects on the victim, their families and our community. The Government recently released its draft Bill and we are now seeking feedback on the proposed legislative changes, which ends Monday 4 November 2019. Submissions can be made via the Department of Justice website www.justice.tas.gov.au Finally, my sincere thanks to Steve and the team at the THA for all their great work over the year, and on completing the Tasmanian Hospitality Industry Development Plan, which will support further growth in the sector across the State. And to all our great hospitality business operators, best wishes for a prosperous summer!
NORMALLY WE THROW THE TIDDLERS BACK
Flinders Island Food and Crayfish Festival
discovertasmania.com.au/air
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Hospitality Review
Inspector Ruth Orr - Tasmania Police ARTICLE
With the coming spring and the temperature heating up, it is predicted that patrons will start to venture out more to licensed premises in the North. The festive season is also not far away and many people will be out celebrating Christmas and the new year. Recent statistics indicate that whilst reports of public place assaults remain around the same as last year, incidents of this nature have predominantly been occurring in and around licensed premises, particularly in the Launceston CBD. One of the contributing factors in these matters is often the consumption of liquor. Tasmania Police is committed to reducing public place assaults and making public places safer for all Tasmanians. With this in mind there has been an increased focus by uniformed foot patrols in and around licensed premises in Launceston. Northern District Licensing will also be out conducting regular compliance checks in the near future. Two of the main areas of focus will be Responsible Service of Alcohol (RSA) and surveillance compliance. As all licensees would be aware, they must comply with their out of hours permit conditions. Most permits stipulate that surveillance footage is required and must be kept for a period of 14 days. The surveillance footage must be of sufficient quality to be able to identify persons if necessary. Failing to comply with these conditions is a breach of the out of hours permit which can attract significant monetary penalties. Licensees are also reminded that Crowd Controllers working at venues must maintain a Crowd Control register. Failing to comply rests with the Licensee. All licensees must be mindful of their obligations under the Liquor Licensing Act 1990 particularly Sections 46 and 46A - RSA, Compliance and Responsible Service and Sale of Liquor. Section 46 & 46A of the Liquor Licensing Act 1990. 46. Licensees and permit holders to retain control on sale and consumption of liquor A licensee or permit holder must ensure that the business carried on
person – (a) has successfully completed an approved course; or (b) has been an employee of the licensee for, in aggregate, less than 3 months and is – (i) undertaking an approved course; or (ii) formally enrolled in an approved course that is scheduled to start within 3 months from the day on which the person is permitted to serve the liquor. Penalty: Fine not exceeding 20 penalty units. (1A) An applicant for a liquor permit or a permit holder must successfully complete an approved course, if the Commissioner so directs. Penalty: Fine not exceeding 20 penalty units. (2) To demonstrate compliance with subsection (1) or (1A) , a licensee or permit holder must – (a) keep such records on the licensed premises or permit premises as the Commissioner, by written notice served on the licensee or permit holder, may from time to time require; and (b) produce all or any those records to the Commissioner or an authorized officer on demand. (4) In this section – approved course means a course of instruction or training in the service of liquor, approved by the Commissioner; employee includes a person engaged under a contract for services. I would also like to draw to the attention of Licensees and their obligations under section 79D of the Liquor Licensing Act 1990 which prohibits behaviour and language such as: A person must not, on licensed premises or permit premises – (a) act in a violent, quarrelsome or disorderly manner; or (b) use disgusting, profane or foul language. It is the responsibility of a licensee acting under the authority of Section 80 of the Act to remove these persons; (1) A person must leave licensed premises when required to do so by– (a) the licensee or a person acting with the authority of the licensee.
the licensed premises or permit premises is carried on in such a way that the licensee or permit holder can exercise effective control over the sale and any consumption of liquor on the premises. Penalty: Fine not exceeding 50 penalty units. One penalty unit is $159.00 dollars 46A. Licensees and permit holders to ensure responsible sale and service of liquor (1) A licensee must not allow a person to sell or serve liquor on the licensed premises unless the
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Celebrity Golf Day We are very fortunate in the hospitality industry to have so many businesses and individuals who are prepared to support our foundation. This one event will allow us to continue our commitment of donating $2,000 per month for most of the next 12 months. We must extend a huge thanks to Dominic Baker and the team at Country Club Tasmania for their outstanding support in pulling all aspects of this event together. We would also like to thank our product sponsors on the day LION, CUB, CCA, PFD and Tassal who make it possible to maximise our fundraising efforts. One thing that makes days like these such a big success is the number of items that we get donated for team prizes, raffle and auction. We thank every individual and business who support in this way.
Finally a huge thanks to every player, team, celebrity and volunteer who assisted on the day/night. Through your support we were able to raise almost $24,000 which will all go directly to children and families in need. One new addition this year was the introduction of the sportspersons night. We thank everyone involved in particular Jessica Gallagher who shared her amazing story of being the only Australian to medal at both summer and winter Paralympics. We also thank BUPA who supported us to have Jessica attend.
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At Gallagher, we see a world of possibilities in our insurance, risk management and consulting services for your hospitality business. Facing tomorrow with certainty. That’s the power of CONFIDENCE.
info.ajg.com.au/tasmania Call us today, our door is always open: Tim Johns (state-wide): 6235 1242 David McCormack (North): 6337 1312 Dan Quintin (South): 6235 1241
Talk to us about: Public & Products Liability | Cyber Liability Machinery Breakdown | Property & Business Interruption Cover | Workers compensation and more
Cover is subject to the Policy terms and conditions. You should consider if the insurance is suitable for you and read the Product Disclosure Statement (PDS) and Financial Services Guide (FSG) before making a decision to acquire insurance. These are available at www.ajg.com.au. REF2439-0819-01.2
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Hospitality Review
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