President's Report
One of the advantages of being part of the THA and the greater AHA national family are the networking opportunities that regularly present themselves. Study Tours are something the AHA have done for several years now and do them very well providing a jampacked agenda for guests to enjoy and learn from. Most recently, Bali was the destination for the ‘Young Guns Study Tour’ where 45 people from different hospitality businesses across the country attended. Besides experiencing VIP treatment and unique dining experiences throughout the entire week, guests enjoyed a backstage look at some of Bali’s hospitality giants and business sessions covering marketing and operations within these groups. They were also given the opportunity to meet and speak with many venue owners and gain valuable insights into their individual business pathways and journeys. Phil Fuglsang from Salamanca Inn and also serves as the THA Board’s Treasurer joined this Study Tour and I have provided some excerpts from Phil’s report. As you can see, it wasn’t all work – the agenda did provide some time for fun. I encourage our members to keep an eye out for information on future study tours and seriously consider joining what many consider to be a once in a life time opportunity giving you valuable learnings to bring back to your business. "Once being dropped at the entry of reception, I was met by several staff with huge smiles as if they were family who hadn’t seen me in years. They ushered me to the check-in area where there were three different intimate desks. The check-in was quick and within minutes I was in my deluxe room amazed by the cleanliness, modern fit out, beautiful view overlooking the water, and a warm welcoming personalised letter. I purposely arrived a day earlier to the other 45 delegates to get a personal feel for the venue so after unpacking, I commenced to the facilities. I headed straight to peruse the pool area and as expected, it exceeded my expectations with an infinity pool overlooking the water, huge lounge seating, swing seating, lounge chairs, normal deck chairs, sun sails, umbrellas - I knew free time was going to be spent there. I moved onto the Indonesian authentic restaurant where I met the Sous Chef and discussed cooking techniques and where their produce was sourced, immediately making a dinner renovation for that night. I then moved onto the outdoor breakfast area with again, amazing collectic seating, three island kitchen severies. Following that, I visited the modern gym facilities where I was welcomed by the personal trainers asking if they can organise a PT session with me. Finally, I walked around the gardens surrounding the venue, I was overwhelmed with the modern beauty of the venue, the incredible customer service, and the amount of areas to eat, drink and enjoy my upcoming stay. During my time at the Renaissance, I visited each restaurant and of course each bar and the highlight was the authentic Indonesian restaurant on the first night. The wait staff’s knowledge of each item was so in-depth and comprehensive, they knew where the produce was grown, to what process and techniques were involved in the cooking. And to not be overwhelmed by how amazing the food and service was, the Executive Chef came out and talked further about his dishes, about his team, his time at Renaissance, and his passion for Indonesian food."
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Hospitality Review
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