"Check-out was a seamless experience with well trained front of house staff finding out how your stay was in a non-obtrusive manner asking indirectly how the facilities and service were. A final sales pitch echoed how they would love to have you back in the future. After check-out, we were lucky enough to experience a back of house tour with Marriott’s General Manger of the year Brad Edman - what an incredibly motivated and passionate Australian. He personally flew over from Thailand to meet the 45 AHA crew to discuss their team culture, and do a tour of their back of house operations, how they cost their food and portion, how the Balinese will move to another venue in packs if the other venue provides better staff meals, and their 4 leg table principle which I loved - if one leg of the business falls, they all fall. Looking at the back of house operations, their equipment is the most modern available. The Balinese have highly strict rules and regulations regarding managing food and cleanliness for example, if one guests falls ill, the entire kitchen is shut down and must not be reopened until the cause is found. What I took away though, was their emphasis on their team. The staff facilities and culture were extraordinary. The size of the eatery, having their own Chefs, the walls full of slogans, the facilities were nothing I had seen in any venue in Australia. They are treated back of house, as being their own customers. And this comes out when you are on the other side of the staff walls, it only took one night for the staff to learn my name, the following day they were greeting me by my first name, the guys from the bar shouting it out when entering the area. Once the tour concluded, we met at the foyer where our transfer busses awaited and once again every event, every moment, there is unexpected incredible experience to be had. This time two police cars, and four police bikes provided an escort to Seminyak which would on a Saturday usually take well over two hours, took under an hour. Once again feeling like I was experiencing something from
"The night of Mexicola certainly isn’t one that is crystal clear. After some networking, the start of the night we started with a tequila cocktail competition. After picking up the first prize (a little hazy if that happened), we heard from the owners talking about both their venues, the famous Luigis and Mexicola. Both venues fitted out for pre-dining and then in a blink of an eye, the venues turn into a nightclub. The last memory was everyone dancing on all twenty tables, I believe we exited the building at 4am, certainly a night to remember, I believe. Hollywood, where all traffic moved to the of the road while we made seriously fast time to our next venue, The W Hotel Seminyak. If I wasn’t blown away enough by Renaissance, The W Hotel did one up on them. We arrived again being met by several staff, ushered over to fresh coconuts with etching of the AHA into them, the General Manager himself greeting us and talking of their mission and culture, welcoming us with drums and music. The hotel was breathtaking, with every little detail taken into consideration to create an experience like no other."
Our time in Seminyak including Fishbone Local, Lawn Beach Lounge, Potato Head and Finns, showed that Bali has unforgettable experiences to offer, from the most unique venue experiences to relaxed beaches and tours which are all first class. I will without hesitation be returning to Bali."
October 2019 www.tha.asn.au
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