Estate Director - Role Description Role Summary
Lead a high quality team of people, together ensuring The Mailbox is a highly desirable, safe and forward-thinking environment for occupiers to run their business; retailers and restaurants to successfully trade and showcase their brands; and customers to shop, visit, relax, work, and stay. The Mailbox is a high end Mixed use Scheme comprising of Retail, Leisure, Office, Residential and Hotels. Jones Lang LaSalle is responsible to its client for the general administration, operations and management of the Estate. As such it is concerned with providing high quality customer service and the maintenance/management of common areas, the services and facilities and ensuring that tenants fulfil their covenants and obligations as laid down in their individual lease and the Estate Regulations. In addition the Managing Agent is responsible for administering rent, service charge and Insurance accounts at the Estate. The Managing Agent will also oversee and manage on site employees. A Portfolio Manager is appointed to represent the Managing Agent and is responsible for all of the above. The intention is that the Estate Director is a collegiate role working with all staff on site and the Portfolio Manager, and Clients / Owners who will operate as a united team in order to operate the Estate as an effective trading proposition and a profitable business aimed at maximising Client investment income and value while providing a high quality customer experience. Key Responsibilities and Deliverables - Continual improvement and quality - In conjunction with JLL property Manager provide an interface with Client on delivery of services and working relationships, and to provide (on request) general guidance to client - Administrative accounting and accurate financial reporting detail - Health & Safety
- Relationships with local authorities and key stakeholders - Strategic input into any building projects for the Estate - Management of on-site Estate Staff - Preparation of monthly operational reports
- Liaison on all security matter including NICC, Natsco/CTU and the Police - Liaison with other local stakeholders and schemes in the city centre Estate Director Responsibilities Principal: To drive the trading performance of the Estate.
Account Reporting: To provide accurate and timely compilation of accounting, turnover and footfall data for the presentation of reports and documentation for the landlord and respective parties. Reporting: To prepare operational reports for the monthly report in the required format. Customer Relations: To support and supervise the Head of Marketing, Retail and Tenant Engagement and the team in responding to all customer complaints in a timely and efficient manner. To ensure that all situations are given the necessary degree of attention and immediacy to ensure positive retrieval of rectification of the problem or incident. Contractors and Suppliers: To ensure the appropriate management and control of all contract staff, to include all approvals of hours of working, staffing levels and rotas. Monitor performance
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