through agreed KPI’s and SLA’s. To assist the relevant teams to ensure all contracts with suppliers are negotiated in an effective way. The Estate Director will not enter into any legal agreements with tenants, suppliers or any third part, of any nature. Tenants Relations: Working closely and in a coordinated manner with the Head of Marketing, Retail and Tenant Engagement, to ensure close and professional relations are fostered with all tenants and customers. Provide assistance whenever necessary to the Head of Marketing, Retail and Tenant Engagement and the team to resolve problems and answer queries and achieve high levels of customer satisfaction. Marketing: To assist and supervise the Head of Marketing, Retail and Tenant Engagement and marketing team where required. Insurance: T o ensure the Mailbox is compliant with insurance requirements outlined by the insurer. Additional Income: In conjunction with the Client, Portfolio Manager, the Head of Marketing, Retail and Tenant Engagement or any third party appointed company, to be responsible for pursuing initiatives to generate additional income from conception through to implementation. Procurement, Invoice coding and approval: To supervise the Estate Administrator and have overall responsibility for ensuring that all invoices within service charge authority levels are presented and approved at the Estate, coded to the appropriate expense code and submitted to the Portfolio manager for counter signature prior to payment by the Management Agents accounts department. Training Records: To assist with the review and maintenance of all records of training and development including proposing, preparation and implementation of all appropriate training programmes for all Estate staff. Financial Control: The Estate Director will have constant regard for value for money with all expenditure and constantly strive to achieve cost savings whilst improving quality of services. Look for and consider alternative methods of procurement including renting, leasing, spreading costs, refurbishment and sponsorship etc. Service Charge Budgets: To accurately prepare the annual service charge budget for presentation to the client in line with approved time frames. The service charge will break down all of the total expenditure into an item by item budget and provide comparisons versus previous years. The draft budget will be submitted to the Portfolio Manager and thereafter the Client / Owner for approval. The Estate Director will be responsible for looking for value whilst maintaining the appropriate level of service. To prepare accurate quarterly and annual service charge reconciliations of expenditure within specified time frames for presentation to Portfolio Manger, Client and tenants. Communications: T he Estate Director will lead the Estate team ensuring that all stakeholders are kept appropriately informed of current and future activities and projects taking place in the Estate. The Estate Director will also ensure that the managing agents and Client are informed of any issues that could have a material impact on the Estate, Managing Agents and the Clients.
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