UPP - Assistant Technical Asset Manager (North)



JUNE 2020



Introduction to University Partnerships Programme


Our Partnerships


The Student Experience


UPP Management


The role of the Assistant Technical Asset Manager (North)


Job description and person specification


Benefits of working at UPP


Further Information and Application Process




University Partnerships Programme UPP

We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure. We have over 35,000 rooms in operation or under construction through long-term, bespoke partnerships with 15 world-leading universities. With over 900 employees, since 1998 UPP has invested well over £2.6bn in the UK higher education sector and provided homes to over 350,000 students. We create bespoke, long-term partnerships which enable universities to make the most effective use of their assets, free up resources and improve student services. We fund, design, develop and operate high-quality and affordable accommodation on campus and deliver the very best student experience in partnership with universities. Our unique partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We fund, design and build new on-campus residential and academic accommodation infrastructure, complete estate transfers and operate facilities over the long-term. Our transactions are typically undertaken on a demand-risk-transfer basis through a non- recourse approach, with the asset returning to the university in an agreed condition at the end of the concession. We encourage our partners to take an equity share in the project company so that both parties benefit from the successful delivery and performance of the accommodation, with interests aligned over the life of the partnership.

University of London

Our Vision

To be the UK’s leading student accommodation provider working with the trust and confidence of our university partners. To deliver on this ambitious vision, we have three strategic aims: 1. To drive operational excellence throughout our Business. 2. To delight our university partners through the services we provide to them and their students. 3. To generate value for our investors to enable them to further invest in the growth of our Business. To achieve the aims, we all need to focus on six strategic priorities: 1. Student experience – to provide an easy-to-access, reliable and excellent student experience. 2. Partnership – to develop and maintain highly-effective university partnerships. 3. Our people – to develop a safe, highly-engaged, skilled and collaborative organisation. 4. Accommodation – to apply effective asset management to provide good-quality accommodation. 5. Continuous improvement – to promote a culture of continuous improvement by embracing technology, innovation and efficiencies. 6. Development – to ensure highly-effective development, design and construction capabilities.



In Partnership, for the long term.

We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 900 people managing more than 35,000 rooms in operation or development. Our support, delivered in partnership, is helping 15 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance the student experience. In the last decade we have provided more than £2.6billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services.

A film detailing our latest project, Elena Rose House, can be viewed here.

Our University Partners

Imperial College London

1,172 Rooms / FM Services

Lancaster University

4,347 Rooms / Eco-Residences / FM services 2,038 Rooms / Eco-Residences / FM Services

Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University

1,310 Rooms / FM Services

4,402 Rooms / Academic / Retail / FM Services

771 Rooms / FM Services

Plymouth University University of Exeter University of Kent

1,764 Rooms / Academic / FM Services 2,569 Rooms / Academic / FM Services

1,840 Rooms / Eco-Residences / Academic / FM Services

University of Nottingham University of Reading

2,223 Rooms / FM Services

4,971 Rooms / Accommodation Office / FM Services

University of York

1,043 Rooms / FM Services 1,711 Rooms / FM Services

University of London University of Hull Swansea University

1,750 Rooms

2,472 Rooms / FM Services



Student Experience

Great space and services with student experience built in. Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 35,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view.

Listening, responding, adapting Students can be demanding and their needs constantly evolve.

Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in.

Long-term, stable growth

Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors. Our strategy will: • Grow the number of partnerships we have with selected universities • Increase the number of student rooms under management • Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement



UPP Management

UPP Management is responsible for delivering a range of asset management services to more than 15 separate project companies and be tasked with ensuring the quality of the UPP portfolio remains both fit for purpose and attractive to students over the full term of the Group’s long term partnerships. UPP Management works closely with the Group’s other divisions, UPP Projects Limited (UPL) and UPP Residential Services Limited (URSL), acting to ensure that industry leading assets are developed and that high quality residential and facilities management services are delivered. Our design, planning, funding and development business, UPL is responsible for the origination, negotiation and subsequent financial close of our transactions. URSL is responsible for the Group’s provision of specialist operational management services, ensuring the day to day delivery of high-quality services to the students of our university partners.

University of London

UPP Management


Asset Management




The Role of the Assistant Technical Asset Manager

The Assistant Technical Asset Manager will play a key role as the Asset Management Team plans and delivers long-term investment across the UPP portfolio, with key aspects of the role assisting with the delivery of strategic life-cycle and asset replacement programmes, individual refurbishment, modernisation and sustainability projects. You will also support the Technical Asset Manager in strategic asset management planning, including condition analysis and data gathering on the estate, analysing trends and assisting with options appraisal for future projects and investment. We are seeking an individual with experience of asset management/ building surveying activities including whole life costing, condition analysis and strategic maintenance planning, together with the technical and commercial understanding of the procurement and management of asset replacement and refurbishment projects and programmes. Experience of working on a portfolio with comparable characteristics to the one found at UPP would be particularly advantageous, as would a technical background and professional qualification in the construction industry.



Job Description

Job Title

Assistant Technical Asset Manager

Reports To

Head of Lifecycle


Leeds, York, Hull, Lancaster

Business Unit UPP Management

Job Purpose The UPP student accommodation portfolio is growing and we require an Assistant Technical Asset Manager to join our expanding Asset Management Team to deliver aspects of Asset Management for UPP Management Limited such that UPP achieves its aims and strategic priorities. The Assistant Technical Asset Manager will work in an existing asset management (& life cycle) team and be supported by 3 other Technical Asset Managers who have considerable experience and knowledge of all UPP sites. Responsibilities • Provide assistance to manage, coordinate and undertake condition surveys in order to prepare sinking fund plans for agreement and approval by UPP colleagues, university partners and SPV Boards. • Provide assistance to prepare and manage the delivery of the annual sinking fund plans (including forecast expenditure) for each site within the Technical Asset Manager’s region or as required by the Head of Life Cycle. • Provide assistance in preparing annual sinking fund report packs and Board reports including reviews and analysis of historic performance, summary of the forecast works proposals for 3 years ahead, and a ten year look forward life cycle cash flow and investment plan. • Undertake regular site visits to assess the condition of buildings and report on remedial action required to prevent deterioration of the asset which might lead to contractual non-compliance or loss of revenue and/or Health and Safety risk. • Provide assistance to manage the procurement of sinking fund budget spend including; carrying out due diligence on suitable contractors, preparing tender packages (including National Framework tenders), tendering and tender evaluate with site representatives.

• Provide assistance in the preparation of Project Plans for each site including tracking forecasted sinking fund works against agreed the approved forecast and budget.

• Work with the Asset Management team to ensure standardisation of good design across the portfolio where possible. Where required, prepare and manage design proposals for each site with support from the Product and Design Manager. • Work closely with Asset Management team, site teams and procurement to look at opportunities to improve the approach to maintenance and procurement of service contracts to improve the performance of the properties.

• Work closely with the product development team to ensure that product development ideas and design is carried through to site refurbishment designs/works.

• Work closely with the Technical Services Manager to understand the M&E assets on all sites and agree a strategy for refurbishment/replacement within the agreed budgets.

• Assess and provide specific insight into the performance of building elements. Identify opportunities to optimise the performance which may lead to longer service life and reduce the frequency of replacements. • Provide assistance to agree a package of work items to be either carried out or instructed directly by the site teams and manage the procurement, quality of work and budget to completion. • Provide assistance to project manage the process for the delivery of sinking fund works, perform Contract Administrator duties and ensure all works are completed to a good quality, on time and within budget. Preparing building contract documents and aligning these with the orders.

• Monitor actual spend against the sinking fund forecast, and budget and report monthly as required.

• Identify issues which may affect other projects in the broader UPP portfolio and share information using available resources.

• Provide other technical responsibilities as required to fulfil the post.



Person Specification

Attributes Experience

Essential criteria

Desirable Criteria

Proven track record of delivering results in a sinking fund or life cycle management role

Experience in multi-site organisations and/or FM background

Understanding of lifecycle and whole life costing

Skills/Ability/ Knowledge

Proficient in CAD Knowledge of asset management principles

Commercial awareness and proven track record of delivery of multiple building/refurbishment projects.

Proven ability to deliver to budget and deadlines.

Building strong working relationships with project stakeholders. Competent/self-sufficient user of MS Word, Excel, PowerPoint and Outlook

Possess or be working towards a relevant professional accreditation e.g. MRICS or APM.

Academic qualification in

Education/ Qualification

Building Surveying or related discipline at least up to Degree level or equivalent

Ability to work independently and as part of a team

Personal Qualities

Client facing skills in order to ensure customer relations are maintained at all times

Ability to lead site teams in procurement of special projects. Ability to pick out key information and reporting it in a timely manner using appropriate means of communication.

Ability to work to deadlines and prioritise accordingly.

Self-confident and resilient.



The benefits of working at UPP

In addition to a competitive basic salary level and industry leading annual bonus potential UPP offer a diverse range of employee benefits, including: • Salary exchange pension – matched contributions of 5% • Private Medical Insurance – single cover with the option to add dependants • Private Health Insurance (Group Income Protection) • Life Assurance x4 salary (x2 salary if opted out of pension scheme)

• 29 days annual leave, plus 8 days bank holiday • Holiday purchase option – up to 5 days (FTE) • Bonus Exchange • UPP Payroll Giving (Give as You Earn) • UPP Rewards (discount portal) • Employee Assistance Programme

Our people forms one of our six strategic priorities. We strive to develop a highly-engaged, skilled and collaborative organisation that is diverse and has an embedded culture that promotes equality of opportunity. We offer the opportunity for flexible working and an inclusive environment for our people.

Further information and application process

For a confidential discussion to learn more about the role and opportunity please contact the UPP’s appointed recruitment partners Ben Duffill and Nicholas Coppard of The Management Recruitment Group. Ben Duffill

T: 0203 962 9900 M: 07976 125 010 E: ben.duffill@mrgpeople.co.uk Nick Coppard T: 0203 962 9900 M: 07896 079 495 E: nicholas.coppard@mrgpeople.co.uk

Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to ben.duffill@mrgpeople.co.uk and nicholas.coppard@mrgpeople.co.uk. The closing date for applications is 28th June 2020.

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