PLUMBMASTER
The counter team has received great feedback so far. “Our customers have really appreciated the changes,” admitted Ricky. “We are very grateful for their continued support, particularly during the renovation work.” CUSTOMER FIRST Listening to customers’ needs, the Ladas Drive store has increased the number of gas boiler spares in stock over the past year. “We’ve had a great response to this, and it’s something we hope to build on,” he added. Always keen to innovate, the branch offers a WhatsApp ordering service, on top of the ‘Click & Collect’ facility offered through the Plumbmaster website. “Nobody likes to spend their time queuing up at the trade counter, so we encourage customers to take a snap of their list of requirements and send it to us via WhatsApp. It gives us a chance to have the goods ready for them and gets them turned round quicker in store.” Want to place your order by phone, or
enquire about a product? You can be sure you’ll get speaking to a member of staff. A newly installed phone service monitors missed calls. “We try not to miss calls, but sometimes it does happen due to circumstances out of our control. When it does, we’re able to ring customers back far more easily – even those who didn’t leave a message.” Another popular offering is the branch’s regular customer event. “We ran a paddleboard evening last year, which was so well received we’re doing it again this year. We like to organise more unusual activities; it’s a great way to socialise and strengthen relationships between our customers and staff.” Plumbmaster has 11 branches across Northern Ireland and two on the Isle of Man, all with their own dedicated trade counter, staff and delivery fleet, including the recent addition of a new 10-tonne lorry and two new vans. This is backed up by social media channels and a dedicated website, offering a complete buy online service with account management facilities.
To contact Ricky, and the rest of the Plumbmaster Ladas Drive team, call: +44 (0)28 9022 5000 or email: sales.ladas@plumb-master.com www.plumb-master.com
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