POST TITLE:
Operations Manager - Campus Cleaning Services
Department:
Estates
Sub:
Campus Cleaning Services
Reports to:
Head of Residences and Campus Cleaning Services Team of Campus Cleaning Services Managers (CCSM) x 5 Team of Assistant CCSM x 8 Team of Team leaders and Cleaning Assistants Admin Team – 1 x level 4 & 2 x level 3 Contracts and Resource Manager – 1 x level 6 Training, Quality & Recruitment Manager – level 5 Training, Quality & Recruitment Assistant x 2– level 3
Responsible for:
Job Purpose: The Campus Cleaning Services (CCS) is part of the broader Estates Office whose primary aim is to provide a place of opportunity and inspiration for students, staff, business partners and the local community. As part of the CCS senior management team you will be responsible for shaping and implementing the effective and efficient delivery of cleaning services with specific operational responsibility for all of the Central Campus buildings, the Westwood and Beehive buildings and Gibbet Hill. In addition you will manage operations across all of the University’s Conference Centres, Hotels and Staff & Family accommodation. Leading a team of approximately 400 staff, the post holder will be responsible for the delivery of customer focused, best practice cleaning in alignment with customer and stakeholder requirements. The post holder will ensure all statutory obligations within the remit of the role are met in full; and will provide accurate management information and performance analysis to ensure the continual improvement of these services. Duties and Responsibilities Operations • To ensure the best possible cleaning service to all end users (i.e. students, staff, conference delegates and visitors) • To work with the broader estates and commercial teams, Buildings and Facilities Managers to develop and deliver integrated services, working as one team and providing value for money in all activities • To develop immediate and long terms plans to ensure all services are delivered and maintained all year round, and to meet the requirements for key calendar events • To develop and implement a process of continuous audit and improvement to review operational processes, quality, productivity, and the innovation of the services provided • To devise and produce specifications of the cleaning requirements for new accommodation buildings to be used within tender processes • To represent CCS as and when required at meetings, in particular wider Estates Strategy Meetings • To ensure that all cleaning services and equipment are compliant with Health & Safety COSHH, electrical, fire safety and security measures
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