What does return on investment (ROI) look like for solid waste and recycling operations?
chief operating officer for the City of Houston, TX, who oversaw the $3.5 billion annual operations group, which includes waste management.
It’s a fair question. ROI can take several forms for public and private haulers under pressure to deliver exceptional daily results with limited resources. For a private hauler, the end goals may be increased revenue, profit, or accounts. For municipal operations, ROI may be fewer 311 calls, improved driver retention, higher community satisfaction, or new revenue sources. Yet there are many similarities. “The commodity is the same. The equipment is the same. General customer expectations are the same. The CDL driver pool is about the same. One group expresses ROI as profit; the other as a measure of efficiency,” says Harry Hayes, former
Both public and private haulers are also under pressure to increase ROI, a mandate that has many moving away from paper-based, analog processes and toward modern, digital workflows that promise greater efficiencies and cost savings. This playbook examines the role of digital tools in boosting ROI for public and private sector solid waste and recycling service leaders. What works? What’s a fair and reasonable return? What’s the best way forward? Read on to see what these service leaders learned and for best practices on making (or continuing) the digital transition within your organization.
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