TAKING THE FIRST STEP TOWARD DIGITAL ROUTE MANAGEMENT
“Do more with less” is an operational mantra familiar to many in the waste and recycling industry.
CITY OF HOUSTON
Yet operational breakthroughs are seldom achieved with a mild tweak or two. Those results require critically rethinking business as usual and testing alternative methods in a limited, low-risk environment to validate or disprove assumptions confidently. That, in a nutshell, describes a macro roadmap for transitioning from a paper-based route management structure to a real-time, cloud-based digital one. Here’s a look at the early experiences of a public and private hauler:
IMMEDIATE SCALE AND ROUTE MANAGEMENT BENEFITS
Hayes remembers the first stages of Houston’s digital journey. “I felt very strongly that a digital routing solution would be immediately impactful,” he said. First, it meant his team could seamlessly manage its entire customer base, comprising 400,000 stops across 93 routes weekly. “Having a tool like that was huge,” he said. The other significant change was sharing routes in real time when equipment broke down. “That wasn’t in the cards with the old system,” Hayes says. “Now we simply send over another driver’s route via a tablet. The new driver knows where to go, how many stops to make, and the estimated time required. System impact is immediate and profound.”
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