Renew your tax credits online, with Her Majesty’s Revenue and Customs Claim a tax refund Log in and file your Self Assessment tax return Help friends or family with their tax Check or update your company car tax
Claim for redundancy and monies owed, with the Department for Business, Innovation and Skills (BIS) Claim rural payments, with the Department for Environment, Food and Rural Affairs (Defra)
During 2015 more companies will join the programme for certification, and more services and government departments will start to use GOV.UK Verify. See the Identity Assurance & GOV.UK Blog for details of services expected to start using GOV.UK Verify over the next few months. When you’re using digital services, you need to be sure that your privacy is being protected and your data is secure. Government departments providing services online need to know it’s you and not someone pretending to be you, and to ensure your information is safe. GOV.UK Verify uses certified companies to check it’s you. Verifying your identity takes around 15 minutes, online. After that it takes less than a minute to verify your identity each time you need to use a GOV.UK service. The certified company you choose performs some checks before verifying your identity to GOV.UK, such as questions only you know the answer to. You’re also asked to enter a code you receive on your mobile phone. Your identity is verified by a certified company each time you want to use a service. You choose the certified company (you can choose as many as you like, and you can change at any time). You don’t have an account with government. This strictly limits the information any certified company or government has about you: no-one has more information than the minimum to perform their function, and there is no central storage of information. Watch a video that explains more. GOV.UK Verify will continue to engage with industry, public and private sectors through the Open Identity Exchange (OIX) . OIX is the UK arm of a global organisation working directly with governments and the private sector developing solutions and trust for online identity, specifically for the British citizen.
Establishing user need and GOV.UK 30 June 2015
2014 saw the transition of the information that was previously held on the HMRC website to GOV.UK since then we have received a significant number of comments from members.
The Government Digital Service aim is to ‘make public services simpler’ however as we know, making public services simpler to use does not in itself make the subject matter simpler to understand.
Complex tax legislation and regulations require guidance and information, produced in a timely manner that will help us to understand our current and future duties and obligations. We receive a steady stream of feedback from members that suggests that in its current format GOV.UK may not always be meeting that need fully. Member comments are used to feed in to the relevant consultation fora we attend.
We do however urge you to continue to use the feedback options available on each page of GOV.UK there are two main ways to do this.
The first is to respond to the ‘Is there anything wrong with this page?’ option which, when selected, has two boxes, one asks ‘What were you doing’? The other asks ‘What went wrong’? This is anonymous but provides an instant report in to GDS who review feedback and, we are assured that subject to quantity of feedback will take action to correct. The second is to provide feedback via the Contact section which is found at the bottom of each page and gives you the opportunity to feedback a greater level of information and provide your contact details for a reply. To receive direct feedback you will need to provide an email address. There is a third way that might also help raise your concern and that would be to comment via the GDS blog . In reality this may not be an efficient option but it will provide an opportunity to hear the latest thinking from the GDS team. Our reason for highlighting this now is simply to provide a reminder, if one were needed, that establishing and proving user need is vital to ensure that the subject you want covered on GOV.UK gets included.
Please keep your comments and feedback coming to the CIPP Policy & Research Team at policy or via the CIPP Advisory Service on 0121 712 1099. Thank you
CIPP Policy News Journal
25/04/2016, Page 193 of 453
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