The subject of Employer contact centres and helplines has been an issue of increasing concern to our membership and so whilst we expected a reasonable response to this poll we hadn’t expected 121 responses in the first 24 hours and an overall response rate by the end of the week of 210 responses, which broke down as follows: Yes 91% 190
No
1%
3
Tempted
5%
10
Every Time
3%
7
Since then it has been announced that £45 million is to be allocated from the current spending settlement to cover the cost of paying for the recruitment of 3,000 additional staff this year and for allocating around 2,000 staff from other HMRC business areas which is being made possible following investment in new telephone equipment, which allows HMRC to switch calls to other offices, not just take them in contact centres, so that more staff can help at the busiest times. We would like to see what impact you feel these improvements have and see how the service you receive from HMRC improves as a result. The Policy team have created a short survey , which should take no more than 15 minutes to complete, to gather your views. We will repeat this survey again in 6 months to monitor any change in your experience.
Thank you in advance for completing this survey which will close on 21 September.
Payroll Giving poll results 9 September 2015
One of our recent polls asked whether you would you consider setting up a Payroll Giving program in your organisation.
Throughout August 2015 we ran a poll on the CIPP website asking: “Would you consider setting up a Payroll Giving program in your organisation?”
We received 131 responses of which 56% said they already had a Payroll Giving program in place and 34% said that they would consider setting one up. Only the remaining 10% said they would not consider setting one up.
According to HMRC’s recently published provisional figures , money raised over the last year through payroll giving has decreased by 6% to £126million in comparison to the previous year.
Going back a year to 2012-13 the amount collected peaked at £155 million which would show an even bigger decline over the last year at 19%. However at that time there was a change in data collection from quarterly to annual, a change in data systems of some Payroll Giving Agencies and an increased effort by HMRC to gather complete data from the Agencies. HMRC state that these improvements mean that previous year’s figures are not directly comparable.
Irrespective of fluctuations in figures, it is extremely positive news that there are still well over a million employees (1,094,000) donating through payroll giving in the UK.
National Payroll Giving Excellence Awards Employers, charities and professional partnerships continue to be recognised for promoting Payroll Giving in the workplace. This year’s National Payroll Giving Excellence Awards ceremony celebrating employers' dedication to tax-free giving is to take place on 17 November 2015 in the House of Lords. The awards are designed to showcase the best Payroll Giving schemes in the UK. Applications are welcomed from organisations and individuals who have inspired engagement in Payroll Giving over the last 12 months. The awards are free to enter and nominations can come from any size of organisation.
The deadline for applications is 15 September 2015.
Visit the Payroll Giving Awards website for full details of the Awards Categories, entry eligibility and submissions.
CIPP Policy News Journal
25/04/2016, Page 38 of 453
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