How do you relay critical information to your clients? 14 October 2015
The latest CIPP quick poll asks payroll bureaux and agents what their preferred method of communication to clients is when an important piece of information must be relayed.
Payroll bureaux / agents what is your most effective way of relaying critical information to your clients?
Paper Email In person Phone Website msg
Please take a moment to answer by visiting the CIPP Poll on our home page (bottom right).
Scottish Rate of Income Tax not sufficiently publicised 20 October 2015
90% of those who responded to a recent CIPP poll do not think that the introduction of the Scottish Rate of Income Tax has been sufficiently publicised to employers and tax payers.
Throughout the month of September and into early October we ran a poll on the home page of our website asking:
“Do you think the introduction of the Scottish Rate of Income Tax has been sufficiently well publicised to employers and tax payers?” Yes or No?
We received a total of 237 responses of which only 23 (10%) people said Yes and an overwhelming 214 (90%) said No.
We know that HMRC will be writing to those individuals that, according to the information they currently hold, are or will be Scottish taxpayers come April 2016. And it is down to those in our types of industry to keep employers informed, however what about the many taxpayers that won’t hear about the Scottish Rate of Income Tax from HMRC or professional bodies? Certain media channels seem to be picking up on the changes, now that it is only 6 months away from implementation but there has been no mention of a wider publicity campaign, so be prepared to answer questions from employees on the subject of Scottish Income tax. In our October 2015 edition of Professional in Payroll, Pensions & Reward we have an article on this very subject giving the latest details (pages 28-30). Our magazine is also available to view on the CIPP website under News/Publications The most recent Employer Bulletin from HMRC also includes an article and they have highlighted a Scottish Rate of Income Tax news page on GOV.UK that has been developed to provide updates and the latest information to employers on implementation.
Take a moment to have your say in our latest quick poll by visiting the CIPP’s home page (bottom right).
Is email the most effective method of relaying critical information? 8 December 2015
Yes, according to a recent poll where the CIPP Policy Team asked payroll bureaux and agents what their most effective way of relaying critical information to clients is.
We gave the options of communicating via paper, email, in person, phone or website message. 117 people responded in total and email came out as the preferred method at 72%. How effective this is for critical information we can only speculate but would have to assume that ‘read receipts’ are not requested in every case so if the information is critical, how would one know it has been received and understood?
CIPP Policy News Journal
25/04/2016, Page 39 of 453
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