Accessible and approachable We will always provide you with at least two points of contact and the option to contact us by phone, in person or online. Professional and unbiased We are proud of our independence and promise to act for you with impartiality and without prejudice. Transparent and fair We will clearly explain our pricing structure from the outset and will never act on your behalf without your agreement. Timely and efficient We promise to respond promptly to your enquiries
Clear and concise We believe in providing clear advice and effective solutions and will always avoid ‘jargon’ in our correspondence with you. Honesty and trust We will always act with discretion and integrity and are committed to putting your interests first and foremost in everything we do. Listen and improve We regularly seek feedback from our clients and use this feedback to improve our service whenever we can. Tailored and personal We will always take the time to understand your individual needs and deliver insightful advice tailored to you.
and to resolve any issues that you may have efficiently and professionally.
To find out more about our Client Care Charter , or to discuss any aspect of our service, please call us directly on 01206 838 400 or email: clientcare@scruttonbland.co.uk
Made with FlippingBook Annual report