The Role
Core responsibilities:
• Ensure all stakeholder-facing staff provide an accessible, friendly and professional service by shaping processes for inducting and developing staff. • Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data. • Lead internal business meetings, working groups and sub-committees at operational service level to influence governance, organisational policy and standards for the service. • Responsible for allocating and monitoring financial budgets and resources, at the pre-tender stage and throughout the life of the project.
• Provide expert professional project management and managerial and leadership expertise.
• Manage and develop service, infrastructure and people performance across one or more teams.
• Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.
• Recruit, induct, train and develop new team members.
• Help to shape the skills and expertise of future team members and design work structures to meet operational and strategic goals. • Handle the vast majority of HR issues within a team, referring more complex issues to appropriate support services/senior management. • Liaise and engage with key stakeholders and internal and external contractors to influence opinion, delivery and reputation of services. • Contribute to the scoping and resource planning across a range of activities at operational and possibly strategic level. • Lead on the design, implementation and monitoring of policy and quality standards, procedures and systems to ensure effective working and continuous improvement.
• Analyse stakeholder feedback, implementing and reviewing service provision.
• Promote and develop a deep understanding of organisational policy and external developments.
• Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development. • Ensure all activities, processes and transactions are accounted for accurately and promptly to meet regulatory and professional service and policy standards.
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