The definition of emergency maintenance is: • Something that could or will cause physical harm to resident(s) • Something that could or will cause physical damage to property or structures Examples of emergency situations that require maintenance personnel to be called are: • Gas leaks • No heat (outside temperature is below 50 degrees) • No electricity • Water leaks or broken water lines • Frozen water pipes • Plugged sewer lines and/or toilets Examples of non-emergency situations that do not require maintenance personnel to be called after normal business hours are: • No hot water • No heat when temperature is above 50 degrees • Removing objects from drains such as contact lenses, rings, etc. • Plugged sinks or bathtubs Report all necessary repairs immediately—minor problems can quickly become major ones with major repair costs to match. All maintenance costs to Housing and Residence Life are eventually reflected in room and board rates. If your neglect or abuse causes damage, you are liable for repair/maintenance. Residents are not permitted to modify either the inside or outside structure of their room or the room area without written permission from Housing and Residence Life. This includes: adding additional shelving, painting, papering, installing air conditioning units, or antennas. Maintenance personnel usually are on a tight schedule and unable to perform maintenance that is not listed on the work order. If you need additional maintenance repairs, call and request another work order. MAINTENANCE PERSONNEL RESPONSE PROCEDURE The university shall respect the student’s right to privacy. However, the university maintains the right to have authorized entry into your room when there is reasonable cause to believe that: • There exists an immediate threat to the health or safety of the occupants. • There exists a need to protect property (university or private). • It is necessary for university personnel to close and secure a room or to repair, replace, or inspect university property. The university also reserves the right to enter a room without notice during reasonable hours when necessary to provide maintenance, service, repairs, improvements, etc., or to make inspections when no one is home. A card will be left by maintenance or housing personnel stating when they were in your residence hall room and what was done. The times between 9 a.m. and 5:30 p.m. have been designated as reasonable maintenance times. When responding to a maintenance request or need, staff are to: • Knock on the door of the room, wait 15 to 20 seconds, and knock again. If there is no answer at the door or no indication that someone is home, they are to use their master keys, open the door six or seven inches and call out to see if anybody is home by announcing themselves. If there is no answer, they are to proceed into the room and do the necessary work. • Clean up behind themselves after a job is completed.
• Report any breakage or damage beyond normal wear and tear for billing to the resident. Report all pest concerns to Housing and Residence Life at housing@cwu.edu or via phone at 509-963-1831. BATHROOMS Residents are responsible for cleaning bathrooms in their rooms or suites. Common-use bathrooms are maintained by the custodial staff, but please be respectful of other residents and custodial staff and keep them clean. Notify residence hall staff and/or Facilities Management at 509-963-3000 of any maintenance problems. RADIATORS Most rooms are equipped with their own steam radiator that is controlled by adjusting the thermostat mounted on the wall of the room. During freezing weather, NEVER COMPLETELY TURN RADIATORS OFF! Doing so may cause the radiator to freeze and result in extensive water damage. The cost of repair is the RESIDENT’S responsibility. Keep electrical wires away from heat sources; the vinyl covering can melt and create a hazard. Problems with the radiators should be reported to Facilities Management at 509-963-3000. MOVING IN CHECK-IN PROCEDURE When you arrive on CWU’s campus, students will follow the move in directions and route to their check in area. Students will check in and receive their key(s) to their room and mailbox if needed. Every student will complete a Room Condition Report to note any damage that may be in the room and then begin the move in process. CHANGING ROOMS AND/OR HALLS Housing and Residence Life is committed to maintaining flexibility in room assignments. Requests for transfers are accepted at Housing and Residence Life at the beginning of each quarter on Transfer Day (the third Thursday of each quarter) on a first-come, first-served basis. Requests are made through MyHousing. If a request cannot be accommodated, the resident’s name will be placed on a waiting list. Room transfers are not permitted prior to Transfer Day without written Housing and Residence Life approval. Students who change rooms without proper authorization from Housing and Residence Life will be charged a minimum of $25, will be required to move back to original assignment, and the incident will be forwarded to the Student Rights and Responsibilities office. When the request is approved, students are required to move within 48 hours. After Transfer Day, residents may contact their Residence Hall Coordinator to discuss potential room transfers. The transfer needs residence hall staff approval. The staff will request any student wanting to move after transfer day because of roommate conflicts to meet with the staff member and the roommate with whom the individual has a problem. The professional staff and Housing and Residence Life will consult on the feasibility of a move and will make the final decision on any room changes. There are times of the quarter where room transfers are not allowed due to incoming students or other student needs. ACCOMMODATIONS DURING BREAK Students are asked to vacate their rooms within 24 hours of their last final examination of the quarter. Accommodations during applicable break periods are not included in the contract. Residence halls close during Winter Break but remain open at no charge for Spring Break.
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