UAL - Campus Manager

Campus Manager Candidate Information Pack

Photograph by John Sturrock.


Background University of the Arts London ( is a hotbed of creativity, innovation and invention across the knowledge economy. It draws together six Colleges with international reputations in art, design, fashion, communication and performing arts. The University has a world-class reputation and is made up of 6 equally renowned Colleges, Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is home to a diverse body of 19,000 students from 130 countries. We are proud of our international student and staff community, creating a vibrant, multi‐cultural environment.


Pages 3-5

UAL Estates Strategy Pages 6-9 Job Description & Person Specification Pages 10-15 The Recruitment Process Pages 16-17



University of Arts London University of the Arts London is in the top 5 universities in the world for art and design.

- Over two thirds of the winners of British Designer of the Year are UAL alumni. UAL alumni have taken home the award for the past three years running (2015 – 2017). - 14% (20) of the Current Royal Designers for Industry are UAL alumni. - Over half of the fashion designers that showed at London Fashion Week 2018 are UAL alumni. - Other alumni have gone on to take home some of the industry’s most prestigious art and design awards including BP Portrait Award, Jerwood Prize, Taylor Wessing Photographic Portrait Prize, Queen Elizabeth II Award for British Design, Minerva Medal, BAFTAs, Golden Globes and Oscars.

They offer an extensive range of courses in art, design, fashion, communication and performing arts. Their graduates go on to work in and shape creative industries worldwide. UAL has produced over half of all Turner Prize winners since its inception in 1984. - Half the Turner Prize nominees and both winners for 2016 and 2017 were UAL alumni - 36 of the 77 Royal Academicians are UAL alumni, serving or former staff.



UAL Estates Strategy

The University aims to be a place that will challenge, inspire, surprise and stimulate, to be recognised as one of the foremost institutions in the world for learning, practice, research and development in arts, design and communication, and to provide a learning environment in which originality is recognised, difference is respected, and excellence is pursued.

UAL has an incredibly diverse estate spanning Central and Greater London and includes a broad range of property types encompassing academic, teaching, research, commercial, social, hospitality, residential and public realm spaces. The property portfolio is made up of 16 academic sites and 13 student residences hubs with buildings ranging from listed historic buildings to new state of the art facilities. This dynamic and diverse mix in one the world’s leading cities gives an exciting and challenging proposition to the UAL Estates department. The Estates department is currently undertaking an unprecedented estate transformation programme. Following the success of UAL’s relocation of Central Saint Martins as the centrepiece of the King’s Cross regeneration scheme, we are proposing over the next 5-7 years to replace over half of the academic estate with some major developments including two buildings in Stratford and Elephant and Castle totalling circa 70,000 sq m. We will increase our portfolio of owned halls of residences by the addition of at least two halls totalling circa 800 beds and continue to maintain and adapt the remainder of the 170,000 sq m estate to meet the needs of the University for decades to come. The current financial strength of the University, combined with opportunities in the property market, provide a unique opportunity to deliver the vision of a more unified, rationalised estate. Whilst recognising the importance of the individual identity of the six Colleges, this is an opportunity to create greater campus environments, showcase its collections and archives and enable the University to act cohesively.



Primary interventions up to and beyond 2025 will be:

• The creation of new facilities for London College of Communication, London College of Fashion, Camberwell College of Arts, and University Services; parts of Chelsea College of Art will also be upgraded.

Central Saint Martins ER

Key to locations Central Saint Martins KX – Kings Cross ER – Elthorne Road BH – Back Hill London College of Fashion JPS – John Prince’s Street

Sketch House

• A new Students Residence hall has now been delivered at Camberwell College of Arts and opportunities to build further UAL owned or part owned Halls of Residences are being explored, particularly local to academic premises where viable. Means of shortening tenures and providing lower rental accommodation for students will be pursued and the Pastoral and Social Programme activities in residences will be a core part of service delivery.

Cordwainers Court

LG – Lime Grove GL – Golden Lane CR – Curtain Road MS – Mare Street UAL

Central Saint Martins KX

London College of Fashion MS

Will Wyatt Court


Central Saint Martins BH

London College of Fashion CR

LCF 03 London College of Fashion GL

Costume Store

AS – Accommodation Services Office CO – High Holborn/Central Offices


London College of Fashion JPS


Don Gratton House

Key to tube lines

• The creation of a sustainable estate will enable the University to position itself as an influencer in this area for decades to come. The design of new premises will incorporate low energy sustainable operational concepts.

London College of Fashion LG

Jubilee Northern Bakerloo Central Circle District Hammersmith Metropolitan Victoria Piccadilly London Overground Waterloo & City DLR First Capital Tramlink

London College of Communication

Chelsea College of Arts

Highline Building

Bernard Myers House

• The Facilities Management Services to the Colleges and University Services are tailored to suit the evolving development and rationalisation of the estate. The Services Team maintains the estate ensuring compliance with safety standards. Maintenance is proportionate to the condition and predicted tenure of each building.

Camberwell College of Arts

Brooke Hall

The Glassyard Building

Camberwell Campus

• In operating, maintaining, rationalising and developing the estate the Student Experience and working environments for staff are of paramount importance. Through effective engagement with end users their needs and priorities are embedded in the strategy.

Furzedown Student Village

• New facilities will be future proofed for the digital world and appropriate for multi functional usage for multiple stakeholders. Through research and innovation UAL will strive for world class sustainable facilities.

Wimbledon College of Arts



Job Description (1)

Service and Project delivery • Communicate effectively with senior Colleges stakeholders to advise, influence and monitor projects and services and to ensure that customer expectations are delivered to quality, time and within budget. • To work in conjunction with the College and Estates project leads to enable the successful planning and implementation of projects to minimise any negative impact to students and building operations. • Work closely with College and contracting services to monitor and supervise service providers’ performance on site and contribute to the drafting of service specifications and projects briefs. • Responsible for the identification and development of FM service procedures and standards that underpin operational activities through the planning of all work (projects and business as usual) and the implementation of best practice through regular review and benchmarking to drive continuous improvement. • To manage and monitor the delivery of our service partners and to report on performance against agreed SLA’s and KPI’s established under contract, taking action as necessary to maintain those standards. • To produce a monthly contactor performance report based on the data analysis retrieved from the CAFM software, using this data to identify trends, which have the potential to cause service issues or negatively impact the student and staff experience.

Job title: Campus Manager Accountable to: Head of Campus Services Contract length: Permanent Weeks per year: 52 Service: Estates Salary

(£48,534 to £58,474 per annum plus excellent benefits)

Who we are The Estates Department is responsible for the logistical operations management and the delivery of building services to the University’s 14 academic sites and includes facilities management, catering and commercial services, sustainability and energy management, estate management, project management, and property development. It also works with 12 Halls of residence, three of which are UAL Estates managed halls. What is the purpose of the role: The Campus Manager is a senior management role, key to the successful provision of FM Services to each College group. The role reports to the Head of Campus Services and with delegated authority to act at a local level on their behalf is responsible for leading a team of Facilities staff and contracted service partners in the delivery of a customer focused Facilities Management (FM) service. To build collaborative relationships and common understanding with College stakeholders to ensure Facilities services and initiatives reflect the College and Estates business requirements. The post holder will oversee facilities services to ensure a seamless and effective delivery by proactively assessing and identifying business and stakeholder requirements. To be the champion of change and new initiatives that drive a culture of continuous improvement and to support the Head of Campus Services in the development of FM service strategies that promote a secure and well maintained environment for staff, students and visitors. Duties and Responsibilities • Oversee, direct and monitor the FM service activities delivered by the FM team and the contracted service partners to ensure the safe, efficient and effective delivery of services are carried out in compliance with relevant legislation, regulations and best practice. • Proactively lead improvement initiatives, take ownership of Estates issues, and lead their resolution. • Develop strong and effective working relationships with senior College & Estates stakeholders and their Service Partners to ensure that service requirements align to the UAL Strategy. Ensure that interfaces between activities are considered and work to minimise risks and disruption to all parties. • Lead, attend and contribute to meetings as required, presenting information representing the Estates team.

11 10

12 11

Job Description (2)

Genera l • To perform such duties consistent with your role as from time to time may be assigned to you anywhere within the University. • To undertake health and safety duties and responsibilities appropriate to the role. • To work in accordance with the University’s Dignity at Work Policy and the Staff Charter, promoting equality and diversity in your work. • To personally contribute towards reducing the University’s impact on the environment and support actions associated with the UAL Sustainability Manifesto (2016 – 2022). • To undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities. • To make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness. • To conduct all financial matters associated with the role accordance to the University’s policies and procedures, as laid down in the Financial Regulations.

Compliance • Lead, network and liaise with College stakeholders at Director Level and Estates FM service meetings and to contribute to College Health and Safety Committee and Project boards), promoting a coordinated approach for College and Estates activities, whilst keeping abreast of developments, legislation, new technology etc. • Oversee the compilation and maintenance of robust record keeping systems and procedures for Statutory Compliance, Permit to work, Risk assessments and Method Statements to maintain a safe working environment. • Compile and coordinate data, statistics and budgets producing reports as required. • To maintain and update the Facilities Management business continuity and response plans, to ensure they remain aligned with the University Business Continuity and disaster plan. People Management • To lead the FM services team ensuring the delivery of a professional and effective customer facing FM service across the College. • To lead, motivate and coach the FM team to be great service ambassadors representing the Estates Department through regular one-to-ones and annual performance reviews and ensure that all Facilities staff are trained in Health & Safety at work and are competent to carry out their duties safely. • To identify training needs and to ensure that statutory training is reviewed and monitored and to promote continuing professional development. • To work closely with the sustainability team taking responsibility to ensure that agreed Sustainability targets and initiatives are implemented in their part of the estate and to proactively drive a culture of awareness within the FM team. • To deputise for the Head of Campus Services and Hard FM Manager during periods of leave or unplanned absence. The Campus Manager will be required to act as Duty Manager one Saturday in four. As a senior member of the University the following applies: • You will be expected to work such hours as are reasonably necessary to fulfil the duties and responsibilities of the role. • You may be required to work such additional/different hours as may from time to time be necessary for the proper and efficient discharge of duties which may include evenings, Saturdays, Sundays and bank holidays. • You will be required to regularly travel to other sites as necessary.

11 12

12 15 13

Key Working Relationships • Estates Department Senior Management • Estates Projects Team • External Contractors and Service Partners • College Senior Managers, Academic, Technical Support teams • UAL Health & Safety team • College Programme Managers • College Executive Team • Students Union S pecific Management Responsibilities Budgets: FM Operational Budget (Value to be agreed) Staff: Line Management of Facilities Manager, Facilities Coordinator and Facilities Assistants Job Description (3)

Person Specification

Job Title:

FM Contract Manager

Specialist Knowledge/ Qualifications • Degree level or equivalent vocational / professional qualification or equivalent experience in Facilities Management and building services. • Prince2 or similar project management qualification (desirable). • IOSH Managing safely qualification. • An understanding of the challenges in a Higher Education environment. Relevant Experience • Understand the complexities of delivering estates and facilities services solutions, including current and future needs. • Fully conversant with relevant building compliance, its application and monitoring. • Knowledge of relevant technical guidance for soft and hard services.

• Significant Senior Facilities management experience including organisational planning and lead delivery of FM services and teams across a multi-site estate. • Financial experience in managing an FM budget and financial systems (such as Agresso, ABW). • Experience of leading on stakeholder engagement and building effective relationships. • Operational management and administration of third party service partner delivery. • Working knowledge of CAFM and Helpdesk software • Experience of operational planning, exercising and delivery of emergency management and business continuity • Experience of project management within FM Services • Demonstrable ability to influence and build internal and external partnerships • Ability to work cohesively/collaboratively at all levels of the organisation from Executive to front line service areas. • Strong strategic, analytical, investigative and problem solving skills. • Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way. • Ability to analyse and present complex data. • Ability to produce written and data reports, including writing business cases. • Significant management and leadership skills. • Customer focused approach to service delivery. • Ability to motivate, lead and develop service team. • Ability to manage priorities with strong organisational and administrative skill. • Proven ability to lead teams and create collaborative working environments. • Ability to make decisions and find solutions using own initiative within the constraints of given policies and procedures.

Communication Skills

Leadership and Management Planning and Managing Resources


Creativity, Innovation and Problem Solving



The Recruitment Process

For a confidential conversation please contact our advisor Michael Hewlett of The Management Recruitment Group. Applications should consist of a comprehensive CV and a covering statement.

Applications should be sent to

Michael Hewlett E: M: 07972 579 938

The Management Recruitment Group

15 Bishopsgate, London EC2N 3AR

Tel: +44 203 962 9900



Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15 Page 16-17

Made with FlippingBook - professional solution for displaying marketing and sales documents online