03 JOB
As a senior member of the University the following applies: • You will be expected to work such hours as are reasonably necessary to fulfil the duties and responsibilities of the role. • You may be required to work such additional/ different hours as may from time to time be necessary for the proper and efficient discharge of duties which may include evenings, Saturdays, Sundays and bank holidays. • You will be required to regularly travel to other sites as necessary. General • To perform such duties consistent with your role as from time to time may be assigned to you anywhere within the University. • To undertake health and safety duties and responsibilities appropriate to the role. • To work in accordance with the University’s Dignity at Work Policy and the Staff Charter, promoting equality and diversity in your work. • To personally contribute towards reducing the University’s impact on the environment and support actions associated with the UAL Sustainability Manifesto (2016 – 2022). • To undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities. • To make full use of all information and communication technologies in adherence • To conduct all financial matters associated with the role accordance to the University’s policies and procedures, as laid down in the Financial Regulations. Key Working Relationships • Estates Department Senior Management • Estates Projects Team • External Contractors and Service Partners • College Senior Managers, Academic, Technical Support teams • UAL Health & Safety team • College Programme Managers • College Executive Team • Students Union Specific Management Responsibilities Budgets: FM Operational Budget (Value to be agreed) to data protection policies to meet the requirements of the role and to promote organisational effectiveness. Staff: Line Management of Facilities Manager, Facilities Coordinator and Facilities Assistants
from the CAFM software, using this data to identify trends, which have the potential to cause service issues or negatively impact the student and staff experience. Compliance • Lead, network and liaise with College stakeholders at Director Level and Estates FM service meetings and to contribute to College Health and Safety Committee and Project boards), promoting a coordinated approach for College and Estates activities, whilst keeping abreast of developments, legislation, new technology etc. • Oversee the compilation and maintenance of robust record keeping systems and procedures for Statutory Compliance, Permit to work, Risk assessments and Method Statements to maintain a safe working environment. • Compile and coordinate data, statistics and budgets producing reports as required. • To maintain and update the Facilities Management business continuity and response plans, to ensure they remain aligned with the University Business Continuity and disaster plan. People Management • To lead the FM services team ensuring the delivery of a professional and effective customer facing FM service across the College. • To lead, motivate and coach the FM team to be great service ambassadors representing the Estates Department through regular one-to-ones and annual performance reviews and ensure that all Facilities staff are trained in Health & Safety at work and are competent to carry out their duties safely. • To identify training needs and to ensure that statutory training is reviewed and monitored and to promote continuing professional development. • To work closely with the sustainability team taking responsibility to ensure that agreed Sustainability targets and initiatives are implemented in their part of the estate and to proactively drive a culture of awareness within the FM team. • To deputise for the Head of Campus Services and Hard FM Manager during periods of leave or unplanned absence. The Campus Manager will be required to act as Duty Manager one Saturday in four.
DESCRIPTION
the contracted service partners to ensure the safe, efficient and effective delivery of services are carried out in compliance with relevant legislation, regulations and best practice. • Proactively lead improvement initiatives, take ownership of Estates issues, and lead their resolution. • Develop strong and effective working relationships with senior College & Estates stakeholders and their Service Partners to ensure that service requirements align to the UAL Strategy. Ensure that interfaces between activities are considered and work to minimise risks and disruption to all parties. • Lead, attend and contribute to meetings as required, presenting information representing the Estates team. Service and Project delivery • Communicate effectively with senior Colleges stakeholders to advise, influence and monitor projects and services and to ensure that customer expectations are delivered to quality, time and within budget. • To work in conjunction with the College and Estates project leads to enable the successful planning and implementation of projects to minimise any negative impact to students and building operations. • Work closely with College and contracting services to monitor and supervise service providers’ performance on site and contribute to the drafting of service specifications and projects briefs. • Responsible for the identification and development of FM service procedures and standards that underpin operational activities through the planning of all work (projects and business as usual) and the implementation of best practice through regular review and benchmarking to drive continuous improvement. • To manage and monitor the delivery of our service partners and to report on performance against agreed SLA’s and KPI’s established under contract, taking action as necessary to maintain those standards. • To produce a monthly contactor performance report based on the data analysis retrieved
Campus Manager Head of Campus Services Permanent 52 Estates Up to £58,064.00 p.a. and excellent benefits
Job title: Accountable to: Contract length: Weeks per year: Service: Salary
Who we are The Estates Department is responsible for the logistical operations management and the delivery of building services to the University’s 14 academic sites and includes facilities management, catering and commercial services, sustainability and energy management, estate management, project management, and property development. It also works with 12 Halls of residence, three of which are UAL Estates managed halls. What is the purpose of the role: The Campus Manager is a senior management role, key to the successful provision of FM Services to each College group. The role reports to the Head of Campus Services and with delegated authority to act at a local level on their behalf is responsible for leading a team of Facilities staff and contracted service partners in the delivery of a customer focused Facilities Management (FM) service. To build collaborative relationships and common understanding with College stakeholders to ensure Facilities services and initiatives reflect the College and Estates business requirements. The post holder will oversee facilities services to ensure a seamless and effective delivery by proactively assessing and identifying business and stakeholder requirements. To be the champion of change and new initiatives that drive a culture of continuous improvement and to support the Head of Campus Services in the development of FM service strategies that promote a secure and well maintained environment for staff, students and visitors. Duties and Responsibilities • Oversee, direct and monitor the FM service activities delivered by the FM team and
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