Annual Conference 2022 - Program

Transportation Association of Maryland's Annual Conference, September 20-22, 2022. View our program, which includes event highlights, schedule, sponsors, vendors and more!

T ransportation A ssociation of M aryland

T A M

sept 20-22 The #1 Maryland Transit Networking Event of the Year! PROGRAM CONFERENCE 2022

View this program online

to the 2022 TAM Conference! W elcome

Another year flew by and here we are again, time for our highly anticipated Annual Conference. I hope everyone is adjusting to the “new normal” and are seeing ridership numbers gradually increase to pre-pandemic levels. We have an exciting lineup for you this year, starting with our keynote speaker, Robert Heath, CEO of Legacy Leadership Consulting. Look to start your conference off highly motivated as you enjoy breakout sessions on ADA, Accounting, Route Planning and many other exciting training opportunities. Tuesday morning at our General Meeting we are privileged to have Terry Garcia Crews, FTA Region 3 Administrator joining us. At our Awards Luncheon (sponsored by Vector Media) on Wednesday, we will have another keynote speaker, Dan Mulraney speaking to us about the chronology of leadership. The Wednesday evening Partnership Dinner (sponsored by Mead & Hunt) will be on dry land this year, but we will be enjoying casino night, where you will have the opportunity to win some great prizes. And for a new twist, breakfast on both Wednesday and Thursday will be roundtables with informal discussions on passenger transportation matters. I want to officially thank our TAM Conference Planning Committee and Board of Directors. Their tireless efforts ensure a successful event each year by bringing our members the resources and information they need and by securing generous sponsorships and highly sought-after conference vendors. In addition, the support of our partners at the Maryland Transit Administration (MDOT MTA) has been above and beyond the call of duty – we could not have put this event on without your assistance! A special thank you to all of our sponsors and exhibitors this year (see list on pages 14 & 15). Their participation is so vital to this event, so make sure to thank them all personally at our Bus and Vendor Showcases on Tuesday and take those calls! Looking ahead, we have our Legislative Reception in January, our Roadeo on April 15 (sign up to volunteer or sponsor today!) and our General Meeting will be on May 10. I look forward to seeing many of you at these events next year! I hope you enjoy the conference this year. I will be available throughout the event so please let me know if there is anything I can help or assist you with.

JEFF BARNETT PRESIDENT, TAM

ROBERT HEATH Day 1 Keynote

THRIVING IN CHAOS Robert Heath CEO, Legacy Leadership Consulting Group

Robert Heath, Sr. is an author, engaging communicator, and leading expert in Empowering Leadership. His work is centered on helping leaders get the best out of themselves and those that work for them. Robert received his JD, cum laude, from the University of Illinois College of Law. He also holds an MA in Teaching from Christian Brothers University, as well as dual BA degrees in Economics and Speech Communications from the University of Illinois at Urbana-Champaign. Robert served for eight years as a United States Marine Corps Officer and was awarded the Navy and Marine Corps Commendation Medal for his leadership as a Commander of one of the largest support companies in the U.S. Marine Corps. Combining the Leadership principles he learned as an Officer and Company Commander in the United States Marine Corps with the personnel development strategies he has mastered over twenty years of leading, teaching, and coaching, Robert works with leaders who desire to increase productivity, initiative, and follow through; reduce stress; and get the very best out of their team on every project, regardless of who they may lead.

DAN MULRANEY Day 2 Keynote

THE CHRONOLOGY OF LEADERSHIP Dan Mulraney Founder & CEO, Mulraney Training & Consulting, LLC

Dan Mulraney is the married father of three and the Founder and CEO of Mulraney Training and Consulting in Marmora, New Jersey. He is a retired Captain of Police and the Director of Cape May County Department of Fare Free Transportation. During his tenure in the transportation industry, Dan became an Executive Board Member for the New Jersey Council on Special Transportation and a New Jersey State Delegate to the Community Transportation Association of America in Washington, DC, where he is also an instructor for the Certified Community Transit Supervisor course. In New Jersey he sits on the training committee for the New Jersey Community Transportation Training Program. Dan is a graduate of Stockton State College in New Jersey with a BA in Criminal Justice and has his Certified Public Manager certificate from Rutgers University. He has been an instructor and public speaker for almost twenty years. He is a graduate of the CTAA Emerging Leaders Academy and The West Point Command and Leadership Program, among many other leadership courses. He also sits on the Advisory Council for Seton Hall University’s Transformative Leadership Program.

TERRY GARCIA CREWS | Day 2 Guest Speaker

Terry Garcia Crews Regional Administrator, Federal Transit Administration

Terry Garcia Crews joined the Federal Transit Administration (FTA) in February of 2015 as the Regional Administrator. She and her team oversee the Federal funding for Delaware, Maryland, Pennsylvania, Virginia, West Virginia, and the District of Columbia. Ms. Garcia Crews guides 28 professionals in two offices, Philadelphia and Washington, DC, who provide grant development and program management support to our community partners. With executive leadership experience, Ms. Garcia Crews served as Chief Executive Officer for several transportation agencies. She managed Metro in Cincinnati, including a 356-bus fleet and a workforce of 828. She also led transit systems in Austin, Texas; Lexington, Kentucky; Poughkeepsie, New York; and Tucson, Arizona. Prior to joining the public sector, her banking industry experience established a foundation for bottom line expectations and garnering a solid return on investment on projects and services. Additionally, as a national transportation consultant, she assisted clients nationwide and formulated strategic plans and public awareness programs. Ms. Garcia Crews’ experience leading multi-dimensional organizations produced demonstrated results in achieving financial sustainability, improving service, effecting cultural change and fostering stakeholder support. A recognized leader in the transit industry, she was actively involved with the American Public Transportation Association (APTA) as a member of several key committees, the board of directors and chaired the Mid- Size Bus Operations Committee. She participated in APTA’s Workforce Development Program as a national mentor. She has also been involved with the Transit Cooperative Research Program and was on the project oversight and selection committee. Ms. Garcia Crews served on the boards of the Downtown Cincinnati Inc., Freestore FoodBank, and Ohio, Kentucky, Indiana Regional Council of Government and the YMCA. While at FTA, she has been recognized for her high-achieving performance and received several U.S. Department of Transportation awards for partnership, regional team excellence, program oversight and safety program execution. Ms. Garcia Crews has a Bachelor’s of Science in Business Administration and a Double Major in Finance and Marketing.

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Schedule

BHB = Beach House Ballroom

Tuesday | September 20 7:30-8:30 | Continental Breakfast & Check-In/Registration Registration Area 8:30-10 | Keynote Speaker Robert Heath BHB 10-10:15 | Break 10:15-12 | Vendor Presentations BHB, Breezeway, Tavern Bayside (if necessary) 10:15-12 | Lift & Ramp Maintenance Cody Reynolds Tavern Ballroom 12-1 | Lunch Tavern Bayside 1-2:30 | ADA Hot Topics Jill Nagy BHB 1-4 | Transit Accounting Megan Matheny Breezeway 1-4 | Air Conditioning Preventive Maintenance & Training John Lucas Tavern Ballroom 2:45-4 | Conflict De-Escalation Lynn Berger BHB 4-6 | Bus Showcase Parking Lot 6-8 | Vendor Showcase Sunset Ballroom & Garden Room Wednesday | September 21 7:30-8:30 | Breakfast Roundtables Tavern Bayside 8:30-10 | TAM General Meeting Guest Speaker Terry Garcia Crews BHB 10-10:15 | Break 10:15-11:30 | Mental Health for Transit Workers Lynn Berger BHB 10:15-11 | *Going Fare Free Breezeway 10:15-11 | *C.A.R.E.E.R. Planning Workshop Tavern Ballroom 11:15-12 | *Low-No Grants Breezeway 11:15-12 | *The Future of Fully Integrating Public Transit Networks Tavern Ballroom 12-1:30 | Annual Awards Luncheon BHB (sponsored by Vector Media) 1:30-3 | Keynote Speaker Dan Mulraney BHB 3-3:15 | Break 3:15-5 | Effective Time Management Kevin Stacey BHB 3:15-5 | Equity in Transit Veronica McBeth Breezeway 3:15-5 | Transit Route Planning Megan Matheny Tavern Ballroom 5-6:30 | Time on your own 6:30-10 | Partnership Dinner & Casino Night Sunset Ballroom & Garden Room (sponsored by Mead & Hunt) Thursday | September 22 Mandatory MDOT/MTA 5310 and LOTS Sessions 7:30-8:30 | Breakfast Roundtables Tavern Bayside 8:30-10:30 | LOTS Asset Management Performance & Targets Workshop BHB

T A M

CONFERENCE 2022

*=TAM Member-Presented Session

T A M

Legend CONFERENCE 2022

Registration (Tues.-Thurs.) Continental Breakfast (Tues.) Beverage & Snack Area (Tues.-Thurs.) Breakfast Roundtables (Wed./Thurs.) Lunch (Tues./Thurs.) Speakers: Keynote Robert Heath (Tues.); Guest Speaker Terry Garcia (Wed.); Keynote Dan Mulraney (Wed.) TAM General Meeting (Wed.) Annual Awards Luncheon (Wed.)

Workshop Sessions (Each Day)

Bus Showcase (Tues.) Vendor Showcase & Dinner (Tues.) Partnership Dinner & Casino Night (Wed.)

ABOUT OUR SESSIONS

Transit Accounting 101 1-4 p.m. | Breezeway Presented by Megan Matheny, RLS & Associates This session will help attendees to: • Develop and monitor your annual budget • Ensure expenses are in line with your budget • Obtain funding from a variety of sources • Understand Federal Transit • Understand strategic planning as a key element of budget development and financial management Air Conditioning Preventative Maintenance & Training 1-4 p.m. | Tavern Ballroom Presented by John Lucas, ACT/ProAir Session will cover: • Service Support • Preventive Maintenance • Hose & Wiring Inspections • Proper System Charging • Warranty Procedure Administration (FTA) requirements for Section 5311 sub-recipients Conflict De-Escalation 2:45-4 p.m. | BHB Presented by Lynn Berger, Strategic Evolutions, LLC. Conflict is an unfortunate fact of life for the community transportation industry, and responsible organizations must take appropriate steps to teach employees (especially drivers!) how to prevent conflict from escalating into potential violence or abuse. This session will cover:

Tues | September 20

Vendor Presentations 10:15 a.m.-12 p.m. | BHB, Breezeway, Tavern Bayside (if space necessary) Presented by conference exhibitors For the first time at the TAM Conference, we will be hosting all of our exhibitors as they present short, informative presentations to our attendees in an intimate classroom setting. Each exhibitor will have 15 minutes to conduct a short presentation and Q&A session with attendees. Lift & Ramp Maintenance 10:15-12 p.m. | Tavern Ballroom Presented by Cody Reynolds, BraunAbility This session on wheelchair lift/ramp troubleshooting and preventative maintenance will include: • Review of online resources ADA Hot Topics 1-2:30 p.m. | BHB Presented by Jill Nagy, Summers Nagy Law Offices By taking this course, attendees will learn information about the American with Disabilities Act (ADA) of 1990, including information about the reasonable modification rule, service animals, and other grey areas within the ADA. • Theory & Operation • Repair & Maintenance • Hands-on exercises

• Defining the terms ‘Conflict’ and ‘De-escalation’ • Identify situations that can cause passenger frustrations and recognize ways to reduce stressors • Demonstrate techniques to defuse stressful situations to achieve positive outcomes • Interpret state laws and agency policies with regard to difficult passengers and situations. Wed | September 21 *=TAM Member-Presented Session membership meeting will feature an update from each of our active committee chairs as well as a ‘state of the association’ address from TAM President Jeff Barnett. Special guest FTA Region 3 Regional Administrator Terry Garcia Crews will also speak to TAM members on the federal issues affecting community transportation the most. Mental Health for Transit Workers 10:15-11:30 a.m. | BHB Presented by Lynn Berger TAM General Meeting 8:30-10 a.m. | BHB TAM’s twice annual general Transit system workers have traditionally been subject to chronic and acute stressors that can contribute to mental health issues, including depression, anxiety, burnout, and post-traumatic stress disorders (PTSD). In turn, these issues can lead to increased risk of injuries and chronic diseases, workplace dysfunction, safety issues, presenteeism, absenteeism, turnover, and cost impacts. The emergence of a novel coronavirus and the

ongoing pandemic add another layer of stressors on essential workers including transit system workers. This session will recommend best practices for transit systems to support the mental health of transit employees (including programs, outreach, education, and bargaining). Presented by: Jeff Barnett, Charles County; Jaime McKay & Roman Steichen, TransIT Services of Frederick County; Deanna Archey, Montgomery County Many transit agencies are asking themselves if going fare free could be a way to address equity and ridership issues that have been exacerbated by the pandemic - if we can figure out how to pay for it. Representatives of TAM member agencies who have implemented fare free programs will participate in a panel discussion to talk about fare free’s impact on ridership, community relations, finances, safety, and overall customer satisfaction. *Going Fare Free 10:15-11 a.m. | Breezeway *C.A.R.E.E.R. Planning Workshop 10:15-11 a.m. | Tavern Ballroom Presented by Semia Hackett, Prince George’s County DPW&T This workshop will introduce attendees to a basic model for career planning. The attendee will explore a framework for considering career options and specific actions needed to get there as well as the resources that will support the attendee. The workshop will work through the elements of the C.A.R.E.E.R. model: C - Clarifying career fit, career engagement, work-life balance needs and wants, skills to develop, and future career directions.

A - Action Goals for transforming clarification information into concrete steps forward. R - Relationship Building for networking and mentoring connections. E - Experience to help you achieve your best. E – Education & Training. R - Roadmap to help you reach your career goals. *Low-No Grants 11:15 a.m.-12 p.m. | Breezeway Presented by Tanya Nichols, MTA Office of Local Transit Support Across the USA, governments are becoming serious about the transition to zero-emission public transit. The Federal Transit Administration is making billions in “Low-No” funding available to transit agencies. Agencies, operators, and municipalities across the United States can apply. For many agencies, Low-No grants have already kick-started their transition. The funding is ideal for agencies that have publicly committed to a net-zero future but need help with the costs. Learn about creating a transition plan and successfully applying for this funding source. *The Future of Fully Integrating Public Transit Networks 11:15 a.m.-12 p.m. | Tavern Ballroom Presented by: Deanna Archey, Montgomery County; Kwaku Agyemang- From fixed route buses and rail to microtransit zones featuring dynamic shuttles, each mode of transit has its place in a mobility landscape. But the biggest challenge today Duah, City of Annapolis; Sarah Schechter, Via Transportation

is how to weave this patchwork of transportation options into one cohesive, integrated network that both serves the right mix of riders and is easy for passengers to understand. It all starts with a smarter strategy: How do you determine where each mode of transit is best suited? And most importantly, how can you confidently plan for each to complement (not compete with) each other? Join transit leaders from Annapolis GO in the City of Annapolis and RideOn in Montgomery County as they detail their unique approaches to new and improved integrated mobility networks. Effective Time Management 3:15-5 p.m. | BHB Presented by Kevin Stacey, TrainRight, Inc. This time management training program teaches attendees how to increase effectiveness by developing action plans, focusing on the activities that contribute to achieving their goals, prioritize tasks, and maintain the discipline needed to complete them. The program provides practical time management techniques for identifying key time wasters, setting boundaries, handling interruptions and maximizing productivity. Participants will learn how to incorporate these techniques into their daily activities by setting goals, writing out objectives and developing a daily action plan that promotes focus, discipline and creativity. Attendees will move from spinning their wheels to taking action along with making a plan for each day and sticking with it.

Equity in Transit 3:15-5 p.m. | Breezeway

5310 Grant Workshop 8:30-10 a.m. | Breezeway

Presented by Veronica McBeth, FTA This workshop will provide historical context on the role past transportation decisions have played in creating and maintaining inequities, offer academic perspectives on practices to promote a more equitable transportation system, and provide an opportunity for Transit professionals to discuss how their organizations can advance equity in its practices. Service and operations planning for transit is not typically taught in school, so it tends to be somewhat of a black box for trained planners and members of the public alike. While transit planners all over the world have developed sophisticated methods of planning and evaluating transit, the principles of service design remain relatively simple. In this session, we will review the principles of transit service design and how to allocate and account resources. Thurs | September 22 Transit Route Planning 3:15-5 p.m. | Tavern Ballroom Presented by Megan Matheny LOTS Asset Management Performance & Targets Workshop 8:30-10 a.m. | BHB In this next iteration of our annual performance and target setting workshop, we will review all LOTS summary asset inventory and condition data submitted in August and discuss Tier II LOTS’ asset management targets for FY 23.

This workshop will cover in detail all aspects and the most frequently asked questions about the 5310 Grant process. LOTS Manual Changes Roll-Out 11 a.m.-12 p.m. | BHB The Office of Local Transit Support will roll out an updated LOTS manual. We will discuss changes to CARES, CRRSAA, ARPA, IIJA, SMS, and other reporting requirements. SMS - Updates, Goals & New Requirements 1-2:30 p.m. | BHB This safety training course for LOTS accountable executives and safety officers will update agencies on new procedures and deadlines for their 2022 Agency Safety Plan review and update, which must be submitted to OLTS by December 1, 2022. 5310 Procurement (Member Panel) 1-2 p.m. | Breezeway Fellow 5310 grant recipients will present a panel discussion on effective procurement processes and procedures. Topics covered will include vehicle procurement and preventive maintenance. For those new to the world of non- profit transit, and especially for those attending their first TAM Conference as a 5310 attendee, this workshop will ease you into the wonderful world of Maryland community transportation, and will have experts from MDOT MTA helping to answer your most frequently asked questions. 5310 “Newbie” Discussion 2-3 p.m. | Breezeway

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Awards: Organizes, plans, and executes TAM’s annual excellence awards program. Chair: Tangela Carthy, EasterSeals Finance, Grants, & Compliance: Monitors and seeks to improve TAM’s overall financial situation. Chair: Jodi Glock, Harford Transit LINK Government Affairs: Creates, monitors, and advocates for our annual legislative agenda. Chair: Jim Martin, American Bus Member Services: Recruits, retains, and improves association value for all TAM members. Chair: Marchel Simmons, Baltimore CountyRide Roadeo: Plans, Organizes, and Executes our Annual Statewide Bus Roadeo. Chair: Suzanne Kalmbacher, Cecil Transit Training: Identifies, organizes, plans, and facilitates all TAM training events. Chair: Semia Hackett, Prince George’s County DPW&T

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CONFERENCE HIGHLIGHTS

Vendor Presentations TUES 20 SEPT 10:15-12:00 p.m. Beach House Ballroom, Breezeway, Tavern Ballroom & Tavern Bayside

Bus Showcase TUES 20 SEPT 4-6:00 p.m. Outdoor Parking Lot, CBBC

Vendor Showcase & Dinner TUES 20 SEPT 6-8:00 p.m. Sunset Ballroom & Garden Room

TAM Member-Presented Sessions WED 21 SEPT 10:15-12:00 p.m. Breezeway & Tavern Ballroom

Annual Awards Luncheon WED 21 SEPT 12-1:30 p.m. Beach House Ballroom

Partnership Dinner & Casino Night WED 21 SEPT 6:30-10:00 p.m. Sunset Ballroom & Garden Room

BREAKFAST ROUNDTABLES | DAY 2 & 3 Head to your assigned table for breakfast from 7:30–8:30 a.m. on Wednesday & Thursday (your table # for each day is on your name badge) and meet with your fellow transit professionals in a guided, informal discussion of the previous days’ sessions and topics.

T A M

CONFERENCE 2022

Legislative Reception WED 18 JAN | 2023 Annapolis, Maryland

DRIVERS, GET READY!

ROADEO SAT 15 APR Elkridge, MD 2023 TAM

Our top 3 scorers go on to compete in the National CTAA Roadeo in

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Awards Luncheon Sponsor – $3,500 Full-page program ad |Signage displayed prominently at event and during luncheon | Listed in all promotional materials | Opportunity to participate in presentation of awards to winning contestants Roadeo Bag Sponsor – $3,000 Company logo on Roadeo insulated bags | Listed in all promotional materials | Half-page program ad Wheelchair Securement Competition Sponsor – $1,750 Half-page program ad | Listed in all promotional materials | Signage displayed prominently at Roadeo station | Company logo on trophy presented to top securement scorer Roadeo Starting Line Sponsor – $1,500

Listed in all promotional materials | Signage displayed prominently at the starting line of the Roadeo course | Company logo on trophy presented to the fastest competitor Trophy Sponsor – $1,500 Company logo on 1st, 2nd & 3rd place Roadeo trophies & plaques | Listed in all promotional materials Pre-Trip Inspection Competition Sponsor – $1,500 Listed in all promotional materials | Signage displayed prominently at pre-trip inspection station | Company logo on trophy presented to the fastest competitor Breakfast Sponsor – Roadeo Course – $1,000

TAM’s Annual Statewide Competition attracts over 100 people each year

Listed in all promotional materials | Signage featured prominently on the Roadeo course

Competition: MARC Station, Elkridge Roadeo Awards Luncheon: Hilton Embassy Suites, Linthicum

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TAMINC.ORG

ANNUAL EVENTS Join other transportation providers at TAM's yearly conference, participate in the annual Bus Roadeo, and attend the General Meeting and Training. LEGISLATIVE ACTION TAM identifies key issues to raise at the Maryland General Assembly. Plus, you will have the opportunity to present the services you provide and the issues that most concern you to your legislative leaders at TAM’s annual Legislative Reception.

ONLINE RESOURCES Receive news and updates from the Community Transportation Association of America (CTAA) and American Public Transportation (APTA), plus get access to TAM’s job board and newsletter. EXCELLENCE AWARDS Outstanding partners, businesses and individuals are recognized in this annual ceremony.

TRAINING OPPORTUNITIES Enjoy numerous training opportunities throughout the year, provided through TAM’s partnership with RTAP.

PARTNER DISCOUNTS Affinity Partner Program By being a TAM member, you gain access to discounts and services not available to the general public.

The Transportation Association of Maryland, Inc., (TAM) is the only statewide member-driven organization in Maryland dedicated to improving community transportation in Maryland. Our membership support and MTA partnership enable us to carry on our work: hosting networking and training events, engaging in political advocacy, serving as a source of education and information for our members, and recognizing and encouraging excellence in Maryland transit. Why TAM?

Membership Types FULL MEMBER

Consists of public or private entities directly involved in coordinating, brokering, or providing public transit or para-transit services, or human service transportation within the State of Maryland. This class is entitled to vote and serve as Directors and Board officers. The dues vary based on the entities operating budget: • Less than $1 Million: $650 • $1 - $3 Million: $815 • More than $3 Million: $1,020 ASSOCIATE MEMBER Consists of public or private organizations, entities or individuals (i.e., suppliers, vendors, planning agencies, consultants, rideshare programs, intra- and inter-city bus companies, taxicab companies or other classes) who have a business or professional interest in public transit or para- transit activities. This is a voting class and is represented by a voting Board member chosen by the Associate Membership. The annual dues are $500. COMMUNITY MEMBER Consists of state or local private nonprofit organizations involved in providing community services and not otherwise eligible for full membership. This is a voting class and is represented by a voting Community member representative elected by the general membership. The annual dues are $200. INDIVIDUAL MEMBER Consists of individual persons, not otherwise eligible for membership, who support the goals of the association. This is a voting class but is not eligible to serve as a director or Board Officer. The annual dues are $75.

TRAINING ADVOCACY NETWORKING TAMINC.ORG Join Today!

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Transportation Association of Maryland Affinity Program

Our Affinity Program has strategically designed benefits to meet the needs of our members, their organizations, and their families.

Exclusive benefits for TAM members:

Supplemental health insurance plans for employees through Aflac. Direct access to insurance professionals through Unity Insurance. Save money when buying or selling a home through Keller Williams or Sierra Pacific Mortgage. Premium legal services to individuals, families and businesses, plus commercial driver representation, through Legal Shield. Achieve financial freedom by creating, tracking and achieving your financial goals through Primerica. Access flexible, customizable, and affordable health care coverage through US Health Advisors.

Interested in becoming an Affinity Partner? Contact TAM | 410-553-4245 tam@taminc.org

Learn more about our Affinity Partners at taminc.org/affinity-benefits

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CONFERENCE HOTEL SHUTTLE

VISIT US AT THE BUS SHOWCASE!

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See Shuttle Schedule on page 28

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T A M

Tuesday, September 20 * HOTEL SHUTTLE Schedule CONFERENCE 2022

7:15 a.m. — 9 a.m.

Shuttle service between Hilton Garden Inn (HGI), Best Western & Chesapeake Bay Beach Club (CBBC) every 30 minutes

11:45 a.m. — 1 p.m. Shuttle will make two runs between CBBC, Best Western & HGI 4:30 p.m. — 8:30 p.m. Shuttle service between CBBC, Best Western & HGI every 30 minutes 8:30 p.m. Final departure to Best Western & HGI from CBBC Wednesday, September 21 * 7:15 a.m. — 9 a.m. Shuttle service between HGI, Best Western & CBBC every 30 minutes 5:30 p.m. — 10:30 p.m. Shuttle service between CBBC, Best Western & HGI every 30 minutes 10:30 p.m. Final departure to Best Western & HGI from CBBC

*Shuttle will run as needed/by request - see driver.

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