Person Specification Qualifications/Experience Essential • Substantial proven experience working in senior management in a service sector • Educated to degree level/ professional qualification or equivalent experience • Experience in contract monitoring and management of complex contracts • Demonstrable experience in the successful management of commercial and customer focussed activities • Demonstrable experience in large-scale procurement of Fm and Service contracts Desirable • A professional qualification, eg RICS, CIOB, IWFM Skills/Knowledge • Extensive experience working at senior management level delivering services in a large multi-site environment • Extensive experience in managing contractors and consultants • Can demonstrate a proven track record of delivering service improvements and high- quality services • Possesses a thorough understanding of relevant statutory legislation regarding the maintenance of buildings and the delivery of FM services • Track record of delivering at both operational and strategic levels • Proven management and leadership skills and ability to motivate and manage a multi- disciplinary team of staff • Track record of effective budget management – both revenue and individual projects • Demonstrable experience in delivering high- quality customer service through a team • Demonstrate ability to develop and manage change in service strategy
• Demonstrable experience in the preparation of reports for use in policy development • Demonstrable experience in producing and implementing procedures • Methodical, numerate, well organised • Computer literate, ability to use Word and Excel; good keyboard skills; experience in using a range of software Behaviours & Attributes • Excellent communication and presentation skills including well-developed IT skills • Highly competent team leader, proactive manager and effective decision maker • Strong interpersonal skills • Ability to initiate and manage change • Ability to work effectively and flexibly on own initiative under pressure • Excellent negotiating skills and commercially aware • Ability to motivate staff and develop team working • The approach of taking ownership of a situation and seeing it through to a successful conclusion • Ability to create good working relationships both internally and externally • Ability to generate and maintain customer confidence in you as an individual and in the team. • Appreciation of customer care and ability to put this into practice • Ability to work outside normal office hours. • Ability and willingness to embrace and provide leadership in FACES, our University values, by being: • Friendly
• Ambitious • Collegiate • Enterprising • Student-focused
8
9
Made with FlippingBook Ebook Creator