SL Expereince Standards - Food and Beverege - Sofra

BITE Experiences

o Our greeters will be attentively positioned at the entry, greeting guests immediately, not from behind podiums or counters. o We will seat guests thoughtfully for maximum comfort and privacy, and offer a choice of seats unless impossible; we will remain at the table until all guests are comfortably seated. o We will speak with guests calmly and discreetly, not interrupting conversations or asking obvious questions; and conversations amongst colleagues will be quiet and minimal. o During breakfast, we will be especially sensitive to the guest’s demeanor, reacting either with quiet remarks or engaging conversation.

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