SL Expereince Standards - Food and Beverege - Sofra

BITE Experiences

o During breakfast, we will visit each table to serve warm bakery items from an attractive basket, whilst explaining the different breads. o We will present our checks in distinctive folders/trays that are Asian or locally inspired, not a typical folder; when guests are reviewing the check, we will step away to allow privacy.

o If the guest has a breakfast-inclusive package, we will not present a check or require a signature from them.

o When children and elders are present, we will give them special recognition, for example by ensuring that we pause, speak clearly to them individually to establish a rapport, where possible at child’s eye level.

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