• F&B: Equipment reliability • Sales: Group/meeting expectations This maintains alignment with the hotel operation.
Daily Shift Stand-Ups
A. Review Pass-On Reports & Site Events Shift stand-up should begin with: • AM/PM/Overnight notes • Security logs • Housekeeping pass-on notes • Brand system updates
• Group arrivals and departures • VIP arrivals • Scheduled maintenance and vendor visits
B. Promote Transparency Culture of learning: • Address errors constructively (teach, don’t punish) • Explain the impact of mistakes (guest experience, cost, safety) • Celebrating successes and improvements This ensures everyone understands expectations and feels accountable. C. Recognize Associates Examples: • “Associate of the Month” • Birthdays • Work anniversaries
• Spirit points / Above & Beyond moments • Special acknowledgments for PM completions or big saves
Recognition boosts morale and team engagement. D. Review Out of Order Rooms Discuss: • Reason for OOO • Required parts or vendors
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