Not all work orders carry equal importance. Priority order: 1. Safety issues 2. Guest-impact issues (occupied rooms, public areas) 3. Out of Order (OOO) rooms 4. Operational support (kitchen, laundry, back of house) 5. Preventative maintenance tasks Clear prioritization improves eSiciency and guest satisfaction. 3. 24-Hour Follow-Up Rule Any work order open longer than 24 hours must have: • A documented reason • A clear action plan • Communication to leadership or aSected departments Common reasons: • Awaiting parts
• Vendor scheduled • Access limitations Never allow a work order to sit without updates.
4. Documentation Standards All work orders must include: • Clear problem description • Actions taken • Parts used • Next steps (if not complete) • Completion notes Good documentation:
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