• Protects the department • Supports capital requests • Tracks repeat issues 5. Communication & Transparency Work orders are not just internal—they impact the entire hotel. Communicate with: - set weekly follow-up meetings - • Front Desk (guest issues, room status) • Housekeeping (OOO rooms, maintenance concerns) • Leadership (major issues or delays) Use: • In person verbal communication • Email for documentation (best form to use) • System updates (GXP/Transcendent notes) – mostly used for engineer team 6. Accountability & Follow-Through Set expectations with your team: • Work orders must be completed on the same day • Updates required if cannot be completed on the same day • Quality of work matters as much as speed Daily review of assignments ensures accountability. Supporting Resources
• Transcendent Work Order System • GXP Guest Response Platform • BOT/Work order Systems • Atrium SOPs for Work Order Management • Department communication logs Training Your Team (Step-by-Step)
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