Chief Engineer Playbook to Success
o Repair vs replacement discussions
• Pending & Active Projects o Capital projects o Large OPEX repairs
o Vendor performance and delays o Guest-impact timelines
• Department Issues
o StaSing concerns o Skill gaps o Safety or compliance risks o Equipment failures
• GM Concerns
o Address questions directly o Provide solutions, not just problems Department-Level Communication (Site-Specific) Each property operates diSerently. Identify departments that require daily or weekly check- ins. Housekeeping • Discuss laundry equipment performance and concerns • Review engineering processes that support housekeeping operations • Identify recurring GXP calls and develop long-term solutions Front Desk • Review major guest-impact issues • Provide fire panel training or refreshers as needed • Align on work order processes and response expectations Proactive Notifications to Leadership
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