WHAT MAKES A MOMENT MATTER Personalized and Powered by
communication 1 71%
benefits usage 2 67%
expect personalized
believe AI can help
find benefits confusing 3 62%
choose the same plan 4 89%
in benefits 5 60%
not fully engaged
1 Ameritas, 2023 Employee Benefits Study 2 MMB Tech: AI Readiness report 3 2023-2024 Workforces Report 4 Marsh McLennan 2024 Employee Health and Benefits Trends report 5 The value of getting personalization right–or wrong–is multiplying | McKinsey
Made with FlippingBook flipbook maker