Financial Management • Ensure that student damage is correctly monitored, the necessary back up evidence is in place and that damage amounts are invoiced • Support the Business Manager in delivering the revenue targets (term time rent, summer vacation income) • Identify other appropriate revenue generating opportunities which enhance the service provided Client Liaison • Maintain on-going and effective working relationships with the university staff, student residents and student bodies Service Delivery and Quality Control • Monitor the quality of service delivery ensuring that service delivery levels meet the Service Level Agreements, high levels of customer satisfaction are delivered and there is continuous improvement of the service • Work with the Business Development team to ensure that the core UPP brand is communicated effectively • Liaise with the university client, student bodies (e.g. student union) and individual students over complaints and matters covering all aspects of the accommodation • Monitor the quality and cost effectiveness of suppliers and services for the site Marketing • Assist the University in marketing the accommodation for term time and summer occupation ensuring occupancy levels are maximised Other •Take part in an on-call rota and be part of the management escalation procedure • Other duties as commensurate with the post • Willing and able to travel to other UPP sites and/or Head Office, if required
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