UNIVERSITY PARTNERSHIPS PROGRAMME
Person Specification
Attributes Experience
Essential criteria
Desirable Criteria
Previously managed a similar multi-faceted role Client relationship management experience Hospitality Experience to an accredited high-standard
Evidence of delivering change and managing Standards Experience in a Student Accommodation operations or Similar FM service experience
Management of a large team (30+) Evidence of strong leadership skills Change Management
Skills/ Ability/ Knowledge
Excellent Report writing skills Excellent communication skills both written and verbal, including the ability to effectively communicate at individual and team level. Presentation skills Strong management, planning and organisation skills and resilience, working under deadlines. Strong IT literacy with good practical ability on MS Office (Excel, Word etc) database and spreadsheet applications. Have a good understanding of health and safety legislation Educated to degree standard or equivalent level of applicable work experience. Excellent communication and customer care skills Positive outlook and confident personality Strong attention to Detail Team player and approachable / Friendly Professional appearance Proactive approach to problem solving Driving licence
Client reporting on a monthly basis Evidence of monitoring standards
Education/ Qualification
Professional membership of a relevant industry body
Personal Qualities
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