Job description
Team Management
• Manage the team in all aspects from recruitment, performance management, communication and employee relations within the guidelines defined by HR in line with employment legislation. • Keep HR and the ROM advised of all recruitment requirements. • Introduce and maintain high levels of team spirit and be a team player. • Ensure that there is effective delegation to meet the needs of the clients and the operation. • Establish regular communication with the team including individual performance reviews and team meetings. • Manage holiday requests ensuring adequate cover for the residence at all times and advise HR of all holiday arrangements to ensure accurate records are maintained. • Manage poor performance and absence management in line with HR procedures and guidelines. • Where appropriate, manage a team of resident Student Experience Representatives who provide support for the planning and delivery of open days, student experience events and sales activities.
Training Coaching and Development
• Develop and coach team members in line with the requirements of both the residence and the business, ensuring self-perpetuating teams that are multi-skilled. • Provide and recommend training and development as part of the performance appraisal system.
On call
• Act as the principal contact, via telephone, for emergencies within the residences, both during and outside of normal working hours. • Ensure that security staff (in-house and external) are sufficiently trained to deal with all situations short of genuine emergencies. • Attend the residences, as required, outside of normal working hours in order to effectively manage emergencies.
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