Decision Making Processes and Outcomes
You are required to lead and be a major contributor to decision-making in the development and monitoring of FM business processes and ensuring operational efficiency. You are required to deploy in depth and well-honed management skills in the effective administration of FM Campus Services at SOAS. You are required to take independent decisions which have a significant impact on the performance and delivery of Campus Services and Facilities and required significant experience and knowledge of the sector and SOAS You will be a significant collaborator to the Directorate’s strategic plan and will be involved in key decisions, which require you towork with other senior managers to reach an optimal conclusion which have a significant impact. You are required to provide well-grounded strategic and operational advice and input and contribute to the decision making of others which have a significant impact.
For example:
• Oversee and be aware of escalations from customer departments of any major or complex issues or complaints that are unable to be dealt with at a local level by FM Campus Services and ensure that managers and supervisors in the team are given the right advice, support and guidance to achieve successful resolution of the issue where required. • Overall responsibility for contract and performance management in accordance with agreed budgets and compliance with Key Performance Indicators. • Overall responsibility for monitoring Key Performance Indicators results on a monthly basis, ensuring that appropriate action is taken where necessary and be accountable for the results. • Ensuring that managers and supervisors with the Campus Services and Facilities teams are identifying and implementing improved ways of working and supporting and advising them to achieve this where necessary. • Lead on and attend regular contract specialist services management meetings with FM suppliers including risk reduction meetings. • To implement continuous improvement and contact innovation to achieve improved quality, value for money.
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