department. The resort uses push notifi- cations and email to communicate with staff, sharing information ranging from weekly newsletters to road closures. Stearns says the implementation process was relatively easy. Rollout took two to three months in all, and was done during the spring when fewer employees were in the system. For ski areas reluc- tant to switch to digital HR platforms or hesitant to let employees use their mobile devices for timekeeping, don’t be, says Stearns. “There are really good controls in place to prevent temptation for timecard theft.”
“Our previous system was fine but required us to have a separate platform for online training and scheduling. We also wanted one that would help with legal exposure.”
from more than a dozen tablet kiosks around the resort, from the mobile app, or from a computer. Sierra encourages kiosk use and stresses that employees are not required to use their personal phones, though the option is available. Geofencing limits where employees can clock in and out, and controls around timecard edits have improved accura- cy. Stearns says the resort has seen a decrease in paycheck adjustments each pay period. The platform includes pre-created training content as well as customized classes developed by the resort. Stearns says Sierra uses Paycom’s content for cer-
tain mandatory courses, such as annu- al workplace violence training, which employees can complete on their own time—“a nice option for some of those trainings that are required.” Likewise, background checks and onboarding paperwork are fully integrated, allowing new hires to complete required forms online on one platform, avoiding the need for three or four different apps. Scheduling and employee commu- nication have benefited, too, particular- ly in departments like ski school, where schedules are complex. Employees can swap shifts through the app, and inter- nal communications can be set up by
WHAT CHANGED
• Payroll, scheduling, training, and onboarding were unified. • Timekeeping controls reduced paycheck adjustments. • Employees gained self-service access via kiosks and app.
What if revenue growth wasn’t driven by higher prices?
+ 31 % Ticketing revenue year over year
Resorts using intelligent Dynamic Pricing aren’t necessarily charging more. They’re pricing smarter
Real revenue growth without operational complexity
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